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Careers Engagement Assistant

 

Job Description

 



About us



King's Careers & Employability facilitates excellent career management and employability services supporting our students and alumni, enabling them to develop effective career skills and build a platform for future success.



 



The role



The role of a Careers Engagement Assistant (Student Enquiries) is part of the Student Careers Engagement (SCE) Team within the Careers department. This team supports students at all levels across the institution, as well as alumni, to access information, advice, events, opportunities, and e-learning, to aid them in their career journeys. As a team, we work specifically to address the sector-wide and institutional factors and barriers that contribute to differences in progression amongst students from underrepresented backgrounds.



We are looking for a customer-focused individual who can engage with our students as their first point of contact. The role of the Careers Engagement Assistant (Student Enquiries) is to provide physical and digital front-of-house services to students and visitors, offering a friendly and welcoming service. The role holder will answer a range of careers queries in person, by phone, and by email. They will use our Career Management System to arrange appointments, approve student records, and support students experiencing challenges with the system.



The role holder will also support with a range of administrative tasks as required, and there may be opportunities to work on other projects across the department as per business need.



 



Hours




  • Monday 9am-5pm (with 1-hour unpaid lunch break)



 




  • Tuesday 9am-5pm (with 1-hour unpaid lunch break)



 




  • Wednesday 9am-5pm (with 1-hour unpaid lunch break)



 




  • Thursday 9am-5pm (with 1-hour unpaid lunch break)



 




  • Friday 9am-5pm (with 1-hour unpaid lunch break)



 



Total paid hours: 10 hours per week (minimum)



 



Applicants must be available for at least 10 hours each week. Due to the nature of the role (job share), we are unable to offer shifts on different days/times.



 



Location



The role will be based at our offices in Bush House, Strand Campus. This is a 100% on-campus role, due to the nature of the work.



 



How to apply



Please apply through King's Talent Bank stating in the cover letter why this role interests you and include any relevant experience and skills.



Please note that the deadline for this vacancy is Sunday, 6th August at 11:59pm. Interviews will be held via Teams on Wednesday, 16th August, applicants must be available on this day for interview. Full training and support will be provided if successful. The role may be extended beyond the end date advertised.



 



If you have any questions, please email careers@kcl.ac.uk.



 



 



Qualifications

None.



 



 



Skills

While previous experience in a similar role is not essential, a background in the following would be desirable:




  • A customer-facing role (e.g. retail, hospitality, healthcare)



 




  • Proficient with using Microsoft Office, Teams and computer systems



 




  • Excellent verbal and written communication skills



 




  • Good knowledge of professional English, grammar and spelling



 




  • Reliable and punctual



 




  • Should be able to commit to the shifts stated in the job advert every week.



 



Please provide clear examples of how you meet the above criteria.



 



 

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Assist with design and formatting of the newsletter for the Department of Global Health and Social Medicine, ensuring that the newsletter conforms to King?s branding guidelines 



Qualifications

NONE



Skills

Experience using Microsoft Word for design projects such as newsletters

Dates: 1st - 31st October 2024

Please apply by Friday 27 September 2024. 

*GRAPHIC DESIGNER* 

Please detail what the candidate will be working on and the deliverable that they will be expected to produce. 

Context: King's Civic Leadership Academy (CLA) offers students (who are given the title ?Civic Scholars?) and community organisations across London, the opportunity to work together on addressing some of the capital's most complex social issues, whilst learning what makes and how to become better leaders and changemakers. We do this in two ways ? a Leadership Development Curriculum and practical experiences with our community partners. This academic year 2024-5 marks six years of the programme and we have some data from the past two years that we have collated. We would like this to be put into an engaging report.

Deliverable: To produce a visually engaging evaluation report

What exists

Your specific tasks

  • Review the data from the past two years and decide how to visually present this in a report
  • Draft 2-3 design examples of how these could be presented 
  • Design the report and share it with the team
  • Depending on how this goes, there may be an opportunity to work on another document.


Qualifications

We require no particular qualifications for this role but we do expect the applicants to have solid experience using design software. This could be from the Adobe suite or it could be strong use of programs like Canva.



Skills

Please give an overview of the skills you would expect the candidate to demonstrate during their internship.

  • Knowledge of King's College London's branding guidelines - including font package, use of colours, logo placement and image use etc is essential

Other skills we?d expect the intern to demonstrate include: 

  • Creativity & judgement: Ability to review the data and consider a number of ways this could be presented.
  • Excellent organisation & time-management: there is a tight turnaround for this project and so we need the candidate to work effectively, use their independent judgement
  • Strong communication and responsive: Email is the main form of communication and we need the candidate to communicate their availability and respond in a timely manner
  • Adaptability: receptive to amendments, feedback or change of direction
  • Attention to detail: ensuring that the designs are clear and neat

To apply

  • Maximum 250-word statement which should address:
    • Your design experience. This does not need to be extensive - please just share what work you have done, specifically with King's if applicable and what design software you are proficient using.
    • Include a link to your portfolio or links to designs you have worked on
    • How you manage your time and your organisation techniques
    • Your availability for a 20-minute interview during the week commencing Monday 30 September. Please note that depending on the number of applications we receive, we may not choose to carry out interviews.
    • If you have any questions, please email civicleadership@kcl.ac.uk

The Engagement and Insights Officer provides insight, communications and engagement support to the Associate Director, London Engagement within the International, Engagement & Service Directorate (IES).  

The post holder will deliver a series of focused research projects to identify/map activities across the University that align with the strategic priorities of our home boroughs (Lambeth, Southwark and Westminster). They will also deliver a broader research project focused on identifying/mapping King?s national partnerships and activities. Alongside this, the post holder will provide internal/external communications, engagement and administrative support to the Associate Director, London Engagement and the Senior Engagement Communications Manager.

IES is a new Directorate at King?s that brings together the expertise of teams engaging with communities and partners locally, national and globally. The Directorate provides strategic leadership for the university?s engagement at home and abroad, while providing a home for a portfolio of innovative programmes that generate and measure impact and serve the communities we work with and for. IES is home to some of King?s most innovative and impact-driven programming including Sanctuary, the Afe Babalola Centre for Transnational EducationKing?s Volunteering, One King?s Impact, among others, as well as our civic and place-based engagement in London, and across the world.

Key responsibilities:

  • Lead focused research projects that identify activities across the University that align with the strategic priorities of our home boroughs (Lambeth, Southwark and Westminster). Through independent research, using internal and external sources, deliver research/insight reports that demonstrate how King?s is supporting the strategic ambitions of our home boroughs. 
  • Lead a research project to identify/map King?s College London?s national partnerships, relationships and activities across education, research, service and engagement through independent research using internal and external sources. 
  • Provide hands-on administrative support, including email triage for London Engagement address. 
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  • Support the development of CRM to build and expand the contacts database for all audiences.
  • Support with the development of engagement materials such as PowerPoint presentations.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.



Qualifications

NONE



Skills
  • Proven research skills including experience working with and synthesizing different sources 
  • Ability to understand and translate information for internal and external audiences
  • Excellent written and verbal communication skills 
  • Experience of delivering administrative support
  • Ability to complete tasks whilst maintaining accuracy and attention to detail
  • Ability to work independently, prioritise competing demands, and manage workload effectively on time
  • Experience of working within a team towards set objectives.

 

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