Careers Engagement Assistant

Job Description

 



About us



King's Careers & Employability facilitates excellent career management and employability services supporting our students and alumni, enabling them to develop effective career skills and build a platform for future success.



 



The role



The role of a Careers Engagement Assistant (Student Enquiries) is part of the Student Careers Engagement (SCE) Team within the Careers department. This team supports students at all levels across the institution, as well as alumni, to access information, advice, events, opportunities, and e-learning, to aid them in their career journeys. As a team, we work specifically to address the sector-wide and institutional factors and barriers that contribute to differences in progression amongst students from underrepresented backgrounds.



We are looking for a customer-focused individual who can engage with our students as their first point of contact. The role of the Careers Engagement Assistant (Student Enquiries) is to provide physical and digital front-of-house services to students and visitors, offering a friendly and welcoming service. The role holder will answer a range of careers queries in person, by phone, and by email. They will use our Career Management System to arrange appointments, approve student records, and support students experiencing challenges with the system.



The role holder will also support with a range of administrative tasks as required, and there may be opportunities to work on other projects across the department as per business need.



 



Hours




  • Monday 9am-5pm (with 1-hour unpaid lunch break)



 




  • Tuesday 9am-5pm (with 1-hour unpaid lunch break)



 




  • Wednesday 9am-5pm (with 1-hour unpaid lunch break)



 




  • Thursday 9am-5pm (with 1-hour unpaid lunch break)



 




  • Friday 9am-5pm (with 1-hour unpaid lunch break)



 



Total paid hours: 10 hours per week (minimum)



 



Applicants must be available for at least 10 hours each week. Due to the nature of the role (job share), we are unable to offer shifts on different days/times.



 



Location



The role will be based at our offices in Bush House, Strand Campus. This is a 100% on-campus role, due to the nature of the work.



 



How to apply



Please apply through King's Talent Bank stating in the cover letter why this role interests you and include any relevant experience and skills.



Please note that the deadline for this vacancy is Sunday, 6th August at 11:59pm. Interviews will be held via Teams on Wednesday, 16th August, applicants must be available on this day for interview. Full training and support will be provided if successful. The role may be extended beyond the end date advertised.



 



If you have any questions, please email careers@kcl.ac.uk.



 



 



Qualifications

None.



 



 



Skills

While previous experience in a similar role is not essential, a background in the following would be desirable:




  • A customer-facing role (e.g. retail, hospitality, healthcare)



 




  • Proficient with using Microsoft Office, Teams and computer systems



 




  • Excellent verbal and written communication skills



 




  • Good knowledge of professional English, grammar and spelling



 




  • Reliable and punctual



 




  • Should be able to commit to the shifts stated in the job advert every week.



 



Please provide clear examples of how you meet the above criteria.



 



 

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Qualifications

* Ideally PhD or research masters in a relevant discipline



Skills

* An interest in mental health and wellbeing



* Experience in randomised controlled trials



*Experience in  social policy research. 

The post-holder will support on a variety of projects as well as the planning and evaluation of communications and engagement activities in line with  project priorities.



The post-holder will contribute to and execute engagement plans for all key audiences of the university, including staff, other projects and external stakeholders and will be expected to deliver content across a variety of platforms, including internal channels, digital and social media.



You’ll also need to be forward-thinking, innovative, curious and high-energy, calm under pressure and able to deliver to very tight and demanding deadlines. 



The role will involve:




  • Creating engaging content for Healthier Working Lives (HWL) Blog website, monthly newsletters and social media channels including news articles, blog posts, infographics and videos.

  • Developing an effective communications strategy and working closely with our key stakeholders. 

  • Hosting online events including webinars and workshops including recording these. 

  • Assisting with the delivery of in-person HWL events, such as conferences and workshops.



Qualifications

GCSE and A Level English or Commiunications qualification or equilvant experience. 



Skills

  • Proven experience in digital communications, including creating and managing content for websites, newsletters and social media channels (e.g. Twitter and LinkedIn).

  • Experience of using MailChimp for newsletter mail outs. 

  • Experience of using web content management systems such as Contensis

  • Excellent written and verbal communication skills.

  • Good eye for detail and design and creative flair.

  • Excellent organisational skills and ability to manage time effectively.

The Digital Content Intern will provide administrative and creative support to the King’s Business School Communications team to support the creation of its video, audio and photographic content. 



The role requires a highly organised individual who is able to manage and speed up processes required for creative media production. This role will also include opportunities for basic media production and editing, so would benefit a self-starter with an eye for design who may be interested in a future career in video and audio content creation.



King’s Business School undertakes ground-breaking research that improves the way people do business. And we engage with organisations around the world to create real value for society.



The Digital Content Intern will play an important role in helping us to communicate our research, student experience and world class education. We are a diverse and passionate community working to use our expertise to make the world a better place.



We are looking for a flexible self starter who takes initiative and is comfortable managing multiple projects . As an organised, creative and curious individual you will be someone who enjoys learning new tools and techniques. You will have strong existing digital skills and an ability to adapt your knowledge to new software and hardware.



Your technical adaptability will be complemented by an appreciation for how composition, colour, movement, sound, words and space can be applied across creative media. And what you don’t know, you’re keen to learn and explore.



This will be a hybrid role. Many tasks can be carried out from home, but the post holder will be required to come to Bush House and/or other locations to assist with media production or equipment maintenance where needed on an ad hoc basis. This will generally be during normal working hours, though we may occasionally ask you to support the team at evening events. A minimum of 2-3 days notice will be provided and we will seek to be flexible where possible.



Key responsibilities




  • Sourcing, managing and uploading digital assets and maintaining King’s Business School AV equipment. The post holder will be responsible for backing up the King’s Business School digital archive of footage, motion graphics, photography and permission forms and ensuring that licensing is logged and adhered to.

  • Practical assistance on shoots with the Digital Officer. From helping to carry and set up lights, sound and camera equipment, to liaising with talent/interviewees, pursuing and storing permission forms and booking rooms for filming.

  • The creation or sourcing of digital assets using Adobe Photoshop, for use across social media, websites and animations.

  • Fulfilling some requests for content using a smartphone camera. Recording simple videos and taking photos to support the needs of the wider comms team and the needs of Student Experience, Marketing, Events and Executive Education teams to gather media which showcases key initiatives.

  • With training and support from the Digital Officer there will be the possibility of editing simple videos or podcasts according to a pre-defined process using software such as Adobe Premiere Pro, Riverside.fm, Descript and Adobe Audition.

  • Any other administrative tasks required to support the smooth operation of content creation and management, for example; using, managing and updating tools and managing payments or invoices for services such as Frame.io, Canva, Adobe Creative Cloud, Rev, Pond5 and Premium Beat.



The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.



The amount of hours worked is flexible up to a maximum of 20 hours per week. There is an expectation that the post holder will be available to work on some Thursdays and Fridays in any given month. And we would encourage attendance of one meeting with the wider Comms team each month. You will largely be supporting the Digital Officer in this role although support for other Comms team members would also be required.



Qualifications

Qualifications will not be taken into account for this role.



Skills

Skills, knowledge, and experience



We are looking for a motivated, organised and creative individual who is keen to develop their content and creative abilities. They will be comfortable working with large volumes of information and creating processes which speed up workflows. Their organisational skills will play a crucial role in ensuring creative work can be delivered at a greater quality and speed.



The ideal candidate will have managed competing demands when faced with multiple deadlines.



You are not afraid to ask questions in order to troubleshoot issues early on in order to ensure content fits the needs of the brief.



You should have a desire to develop one or more creative skills in the realms of filming, photography, copywriting, graphic design, social media, animation, podcasts or comparable media. This role will provide a broad and varied overview of the processes required to ensure the production of creative media.



Therefore some experience of producing content, whether through educational, voluntary or recreational activities will be an important pre-requisite. For example, you may have gained experience through a student society or personal creative project.



You enjoy teaching yourself new tools and techniques, and where you run into challenges are not afraid to seek guidance from the Digital Officer.



Essential criteria




  1. Excellent organisational skills.

  2. A self starter with enthusiasm for learning new tools, techniques and skills with cameras or creative software.

  3. You will have an innate and demonstrable interest in creative media.

  4. An ability to identify and suggest processes which speed up workflows across pre-production, production or post-production.

  5. Excellent digital skills, including but not exclusive to Microsoft software packages, using tools such as Onedrive, Word, Teams and Outlook.

  6. Strong writing and communication skills.

  7. Proactive and open to suggesting ideas or sourcing/creating media which adds value to a creative project.

  8. Meticulous attention to detail and the initiative to troubleshoot the needs of stakeholders in pre-production, so that production and post-production are targeted and efficient.

  9. Strong research skills. In order to understand the technical and practical benefits of using one type of equipment over another when making a purchase.



Desirable criteria




  1. Experience using Adobe Photoshop and/or Adobe Premiere Pro or comparable programmes.

  2. Friendly and comfortable meeting new people from a variety of backgrounds and skill levels.

  3. Experience using Content Management Systems to make basic edits to a website.

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