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Campus Ambassador

 

Job Description

This particular role is a full time assignment and is not suitable for a student.

Working hours Monday to Friday 8:30am - 4:30pm 

The role is to cover semester activities, please see the dates below:

09/09/2024 - 13/12/2024

13/01/2025 - 17/04/2025

The face of King?s? is the primary focus for this role and involves being available to help and support students, staff, and visitors when they are on site.  Most of this role will be on ?the shop floor?, supporting the community in our public spaces. Good customer service skills are required to support the Directorates vision of ?World class services, for a world class University.? The post holder will have good communication skills, and to act as a key information contact for stakeholders.

Along with customer service, this role will have a strong focus on H&S, focusing on stewarding of high traffic areas (pinch points) throughout the day due to high levels of campus activity. You will play a vital role in ensuring that we provide a safe working environment of all building users by identifying issues and reporting via the correct channels. You will also act in the capacity of fire evacuation marshal in the event of a fire alarm activation.

The successful candidate will be required to work five shifts in seven on a revolving shift pattern in accordance with the needs of the business.

Customer Service and Quality

  • Become the familiar face for all building users to assist with the delivery a world class campus experience.
  • To role model the highest levels of customer care though the Fit for King?s programme and monitor, where required, the quality of all services provided to the community.
  • Helping all building users with wayfinding, knowledge of campus activity and general queries whilst highlighting health and safety issues and promoting positive behaviours

Communication

  • To be confident and pro-active in conversing with students, staff and visitors.
  • Develop and maintain excellent relationships with all members of the Campus Operations team and communicate regularly with their line manager with any new or important issues as they may arise.
  • Work cohesively within a team of 12+ individuals, motivating, supporting and driving the team forward for the benefit of the business.

Manage flow of building occupants

  • Actively encouraging the flow of staff and students through high traffic areas (pinch points) when entering/exiting teaching spaces, informal learning space etc. and politely moving on students and staff who are congregating in corridor areas.
  • To act in the capacity of evacuation marshal as required, by monitoring areas to prevent re-entry to affected spaces as well as shepherding staff and students away from the buildings.

General

  • The successful candidate will be required to work five shifts in seven revolving shift patterns in accordance with the needs of the business.
  • The post holder may be required to undertake other duties as may reasonably be required from time to time.
  • To take pride in their appearance, ensuring immaculate presentation in line with campus activity


Qualifications

n/a



Skills
  • Demonstrable ability to deliver a high level of customer satisfaction 
  • Excellent oral & written communication skills 
  • Experience in delivering high level customer service
  • Presentable appearance 
  • Professional and positive approach to work 
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Support and assist King's Climate & Sustainability (KCS) to manage our engagement activities. These activities include Staff Sustainability Champions, King's Climate Action Network, behaviour change campaigns (waste and travel), Sustainability Projects Fund, Carbon Literacy Training and developing other relevant training materials. 

It is crucial that the Sustainability Engagement Assistant works alongside the Sustainability Engagement Officer, and as part of the KCS team, to understand and contribute to the team's engagement priorities for maximum impact.
 

Role information:  

This role is hybrid and flexible. The KCS office is based in Strand. We have 2 engagement roles available. 

Start date: Monday 13th January 2025 
End date: Friday 13th June 2025  

Interview dates: 

Thursday 12th & Friday 13th December 2024 
 

Tasks may include (but not limited to):  

  • Develop a database and conduct data analysis to track impact 
  • Develop and align various feedback forms 
  • Support engagement activities in advance of the waste campaign
  • Provide admin support for ad-hoc tasks 
  • Collect case studies from Sustainability Champions 
  • Support the running of events (e.g. academic panel events on travel and offsetting)  
  • Complete administrative tasks for Sustainability Champions audits in May 2025    
  • Update guidance for sustainable travel 
  • Support with the roll-out of Carbon Literacy Training 
  • Support organising the annual Sustainability Awards ceremony 
  • Help managing sustainability volunteers 
  • Help developing sustainability training for Workrite 


Qualifications
  • King's student or recent graduate 


Skills
  • Proactive - able to take initiative in line with the team's priorities  
  • Reactive - able to accommodate last-minute requests 
  • Ability to plan ahead - able to develop plans for projects and communication goals ahead of schedule
  • Ability to work independently 
  • Ability to manage time effectively 
  • Ability to demonstrate a passion for and commitment to equality & diversity and sustainability issues  
  • Ability to analyse data and create visuals 
  • Excellent at working as part of a team 
  • Excellent attention to detail  
  • Quick to react and change priorities and communication plans when needed

Graduate Teaching Assistant in the School of Global Affairs. Your Module Convenor (Michael Flavin) will be your Line Manager, if you have any queries or questions, please make your enquiry with them first. If you have any other query regarding your employment, please email pgla@kcl.ac.uk. Responsibilities may include: 

Attending 10 weekly webinars and/or in-person sessions in either term 1 or 2 to assist the module convenor  

Marking UG and/or PGT assessments under supervision of module leaders or other appropriate academic staff 

Attending four in-person lectures in term 2 

Maintenance of information and resources on KEATS and interaction with students via the Virtual Learning Environment  

Working alongside the module convenor and administrator to resolve any issues related to teaching or marking, including providing students with feedback and guidance via e-mail where needed. 

Participation in appropriate training, including mandatory courses/sessions (e.g. courses, induction sessions 

Variation will exist across academic departments and disciplines in relation to specific requirements of GTAs. Roles and responsibilities may also be subject to change. If you are required to complete additional marking, these hours will be added to your assignment and your hours and contract length will be changed accordingly with your agreement after you have started. GTAs will not be expected to: 

Lead lectures, unless they have accepted to do so on a very occasional basis, in their specialist field 

Provide pastoral support to students or act as a personal tutor 

Be involved in Open Days or admissions activities 

Provide students with references 

Set assessments 

Be available to students at all times 

Carry out unremunerated additional work on an ad hoc basis  

Mandatory training: all mandatory training (specific to the delivery of teaching, rather than generic training which all PhD students should already be undertaking as part of their studies) will be remunerated. Under the new model, all GTAs will receive 6 hours of remunerated training for every academic year in which they teach at King's, regardless of whether they have taught before or not. It is envisaged that this would constitute 6 hours of jointly delivered training with King's Academy and academic departments. Some faculties may decide that they wish to include more mandatory training and to pay their GTAs for this. It is also up to departments and faculties to work with King's Academy to decide what constitutes mandatory training, which element of this can be delivered online, and what constitutes professional development training for all PGRs. You should be informed by your GTA Lead (https://keats.kcl.ac.uk/mod/book/view.php?id=2554510&chapterid=186267) about mandatory training. You can also visit the King's Academy GTA Development page (https://internal.kcl.ac.uk/kingsacademy/professional-development-and-recognition/gta-development-programme) for more information, resources and additional workshops that are available to you as a GTA. 



Qualifications

Essential qualifications:  

A first degree in a relevant subject area (or have equivalent experience).  

Currently studying towards a PhD in a relevant subject area (or have equivalent experience) 



Skills

Experience of adapting own skills to new circumstances - essential  

A good understanding of the HE sector - desirable  

Personal characteristics / other requirements  

Ability to self-reflect on teaching design and delivery and act on feedback for future improvements - essential  

Ability to work as part of a team - essential  

Ability to motivate high performance in others - desirable  

Role specific requirements  

Ability and willingness to engage in relevant departmental training and introductory pastoral support training - essential  

Keep abreast of current literature in subject areas being taught ? desirable 

 

The GNET Administrator will work closely with the Project Manager on various tasks.



Qualifications

Degree in the field



Skills

Strong communication skills, cultural competency, and organisation

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