Office, Clerical & Administration

The School of Politics & Economics will be recruiting Welcome Desk Assistants to help in the School Office for Welcome Week (16th September - 20th September 2024) and the first week of teaching (23rd September - 27th September 2024).  

This is a great opportunity to help welcome new and returning students at the start of the new term. Welcome Desk Assistants will staff the front desk of the School of Politics and Economics main office, Room 7.01 in Bush House North East Building. Throughout these weeks, the School Education Office will be attending academic and welcome inductions for students so you will be the first point of contact for student queries, helping with questions such as how to find timetables, access KEATS, signpost to wellbeing services or locate a room on campus.  

For more complex queries, you will take full details and contact information and pass on to the Programme teams for them to respond directly to the student. This is a fantastic opportunity to enhance your administration, communication, and support service skills as well as problem-solving, active listening and attentiveness.  

In-between queries, you will be asked to complete administrative tasks such as supporting us in designing a mentoring pilot scheme, reviewing and providing student perspectives on policies, testing submission forms and researching initiatives to support our careers offer.  

Welcome Desk Assistants will work in shifts, so we are looking for people who are available between 10-1PM or 1-4PM. Welcome Desk Assistants will be paid at a standard student rate of ?13.92 per hour.  

To apply for shifts for this role, please complete the questions on this job advert. If you pass our pre-screening, you will be invited for an informal call to discuss the role further.  

Please note, this role is open to Undergraduate and Postgraduate students enrolled in the following departments which sit in the School of Politics and Economics: Department of Political Economy, European & International Studies, and King?s Russia Institute only. 

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• Excellent customer service - ability to interact and ask questions in a polite and friendly manner.
• Patience - demonstrate patience and empathy, conveying information calmly and clearly.
• Organisation - ability to multitask, clearly find documentation and keep a tidy workspace.
• Technical - confident in using and guiding students on different platforms including timetables, Student Services Online and KEATS.
• Information retention - you will be provided with guides and handbooks, but this can be a busy environment, so we are looking for candidates who can read and retain information so they can have this readily available for student queries. 

Research assistant required to work on a project that investigates the higher education experiences and outcomes for mixed-heritage/raced young people (18-25yrs) in London. The project is a mixed-method study consisting of quantitative data analysis of existing public survey datasets, focus groups with mixed-heritage students in London universities, sixth-forms and colleges, and semi-structured interviews with school and university staff. The study is led Dr Ayo Mansaray (School of Education, Communication and Society) with Dr Chiamaka Nwosu (King?s Business School).

The post-holder will provide research support for the qualitative elements of the project, including tasks such as: recruitment and arrangement of student and staff interviews, contributing to the drafting of qualitative interview topic guides, conducting student focus groups and one-to-one staff interviews, data management (e.g. cataloguing data files, sending files for transcription etc.), data analysis, and report writing. The RA will also provide ad hoc administrative support to the project team. The RA will be expected to attend in-person project meetings with funders in London.

BA and MA/MSC in a Social Science/Arts & Humanities discipline, undertaking a doctorate.

Experience of MS Teams, and MS office suite (e.g. Word etc.),  and knowledge of bibliographic software (e.g. Endnote) and qualitative data analysis software (e.g. Nvivo). 

Interest in the experiences of racialised groups in the education system and/or social justice in education. 

Understanding of research design and project management. Good understanding of qualitative methodologies, specifically prior experience of focus group or individual interviewing. 

Good communication, organisational and interpersonal skills. 

Ability to travel across London to attend meetings and conduct interviews. 

We are looking for an enthusiastic technician to join our team of scientists and clinicians to develop bone marrow organoids and investigate the interaction between malignant cells and the immune system. The successful candidate will work with fresh and frozen peripheral blood and bone marrow samples from healthy donors and patients with myeloproliferative neoplasm. 

The Research technician needs to use a variety of techniques such as flow cytometry, cell culture, imaging and other necessary techniques. 

A degree in biology or an equivalent degree in a relevant subject.

Essential:

Experience in cell culture, flow cytometry, and work with organoids.

Familiar with essential molecular techniques.

King's Venues is the event support department for KCL and sits within Estates and Facilities, its purpose is to assist faculties, departments, students and external clients to realise their event requirements and to communicate these to our in-house service providers to deliver the clients requirements.

In this role, the individual will be responsible for supporting King's Venues Operations team with the day-to-day running of our events programme. This will predominantly be by supporting with administrative tasks using our Event Management Software, Kinetic, such as running reports and updating details on event bookings. You will also support by checking on a number of ongoing events, ensuring that the client is satisfied and developing relationships with service teams, such as AV, King's Food and Campus Operations.

The role will include:

• Sending weekly and bi-weekly Conference Lists to teams based at each of our campuses.
• Sending bi-weekly Audio-Visual reports.
• Leading Operational meetings with Strand, Bush House, New Hunts House, and Franklin-Wilkins service teams.
• Leading meetings with Strand and Bush House AV teams.
• Updating details on events using Kinetic, such as catering quantities, room layouts and AV requirements.
• Supporting with King's Venues shared inbox during busy periods.
• Checking on a number of events, ensuring that the AV, catering, room set up and cleaning requirements have been met.
• Troubleshooting any issues that arise with events and responding flexibly to ensure client satisfaction.
• Assigning shifts to a pool of Student Ambassadors to support at events.
• Supporting the team with financial processes (including raising Purchase Orders and invoices)

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The post holder will require a high level of written and spoken communication dealing with a wide-ranging client base.
There may be events in the evening and weekends that may require you to provide event support, so flexibility of working hours is essential.
 

NOT SUITABLE FOR STUDENTS

Job purpose 

To work as part of either the Recruitment or the HR Operations Services Team to provide a quality, timely, customer focused HR recruitment/contractual administration/transactional service to key stakeholders, job applicants and customers throughout the Queen Mary community.

To assist with a range of administrative support appropriate to the grade and as required within the HR team, by managers and employees, abiding by all HR policies and procedures and making sure key associated tasks are delivered, including maintenance of records. 

To operate as an effective and flexible member of the HR team, supporting the work of the department in the delivery of an effective HR service to line managers, staff and prospective job applicants.

Main duties and responsibilities 

To provide a high level of customer service to all customers, including staff at the University and job applicants 

To support the Recruitment or HR Operations function to help provide high quality HR administrative support. Duties will include: 

o Recruitment administration 

o Asylum & Immigration Documentation checks for New Starters/Re-Joiners/Lifecycle of Employee/ Extensions/Annual Right to Work checks o General HR administration 

o Administration of employment administration o ResourceLink/Payroll updates 

o Administration support providing letters for grading of posts 

o Probation administration o Administration of Parental Leave 

o Termination of employment (all categories) 

o Upkeep of electronically stored personal records 

o Compliance with Data Protection Legislation

To provide accurate and timely information to members of staff in the wider University. 

To apply a good working knowledge of administrative processes to answer queries and resolve problems from colleagues and external customers. 

To manage own workload allocated by the Recruitment or HR Operations Team Leader ensuring that all queries are dealt with in a timely, accurate manner, escalating complex problems to the relevant senior colleague as required. 

To input and make revisions to electronic systems and produce contractual and other documentation within defined quality standards and service level agreements. 

To follow published procedures and work instructions where supplied, using appropriate judgement as to when to escalate an unusual enquiry to the Recruitment or Employment Administration Services Team Leader. 

To ensure that all written documentation e.g., e-mail, letters, contracts are accurate and contains the correct information. 

To work across the wider Recruitment and HR Operations Team, in response to peaks and troughs of business activity and to provide additional HR administrative support for seasonal activities such as e.g., the processing of Student Ambassador, Demonstrator, Teaching Assistant and Teaching Fellow and other short term engagements. 

To provide information and guidance on administrative processes to any new members of staff in the department. 

Ensure that electronic filing is carried out promptly, securely and accurately

To maintain confidentiality in all matters, adhering to Data Protection legislation at all times.

A minimum of three GCSE?s grades A-C including Mathematics and English or Equivalent

Administrative experience with the demonstrable ability to work on own initiative and take ownership of allocated activities

Previous experience of working within a Human Resources environment

Previous experience of working with HR systems, and experience of using ResourceLink would be a distinct advantage

Experience of working in a large and complex organisation

Excellent IT skills and knowledge of Microsoft Office Packages specifically Word, Excel, and Teams

Good written and oral communication skills and numeracy skills

Strong customer service skills

The ability to manage conflicting priorities and work well under pressure

Demonstrable team working ethic and skills

A keen interest in Human Resources and an awareness of and/or willingness to learn about relevant employment legislation

Able to draft written correspondence, including contractual correspondence and emails, to a good standard

Ability to present information clearly and concisely using Microsoft Office packages

Able to deal sensitively with confidential information

Good interpersonal skills

Organised, methodical and accurate with excellent attention to detail

Demonstrable focus on continuous improvement

Transcription of qualitive interviews (individual or dyad) in Saudi Arabic - Eastern province dialect

Transcription of 18-20 digital recordings of qualitative interviews in Saudi Arabic - Eastern province dialect.

Interviews conducted and transcribed Saudi Arabic - Eastern province dialect.

Interview length 40- 60 minutes. Interviews are with adults living with Sickle Cell Diesease and/or their family carers.

Transcriptions will need to be undertaken in the Cicely Saunders Institute, Denmark Hill Campus using KCL laptop. Workstartion and footpeddle for transcription provided.

Supervision re level of transcription and quality overseen by Khulood Alyami, PhD student.

High level of spoken and written Saudi Arabic - Eastern province dialect. Ideally, native language BSc preferrably in health or social sciences, or other related degree

Essential criteria is Saudi Arabic - Eastern province dialect, and experience of transcribing qualitative research interviews