Office, Clerical & Administration

This is a 2.5-week role leading online HIIT exercises classes to participants of an ongoing clinical study. You will be provided with the exact program that will be delivered. The classes are every Monday, Wednesday, and Friday from (flexible start date for training) Wednesday 22nd March to Monday 10th April on the following schedule:

• Wednesday 29th March & 5th April: 6:30am, 2pm, 5pm


• Friday 31st March: 7am, 5pm


• Monday 3rd April: 7am, 2pm


• Good Friday 7th April: 1 session time TBC (whatever suits you)


• Easter Monday 10th April: 1 session TBC (whatever suits you)

+ shadowing classes/training for each session prior to starting independently on Wednesday 29th.

The sessions are delivered online through Microsoft Teams and consist of 1-3 people per session. You are there to demonstrate the movements, ensure everyone’s form is good, and time the intervals for the participants. Also heart rates are collected from each participants before, during and after the sessions.

Each session takes approximately 45 minutes to 1 hour.

The time requirement for this role is 15 hours total (12 hours of classes + 3 hours of training).

Qualification in a related field (e.g., physiotherapy).

Prior knowledge of exercise/fitness and proper form preferred (e.g., physiotherapy, PT qualification).

Job purpose

To main focus of the post holder is dedicated to effectively provide confidential, professional administrative support to the Head of Housing Services and to the Housing Services team. To effectively provide a customer focused reception service of excellence for Housing Services. To be the first point of contact for, and to represent the team, both internally and externally, whether in person, by telephone or by email, responding to all generic enquiries or by referral to an appropriate team member when escalating non-routine enquiries.

The post holder will be required to support the Head of Housing Services in delivering a customer focused service of excellence; providing advice and guidance encompassing the broad range of housing options available to students and staff.  The range of this role is not limited to the Queen Mary halls of residence, but includes nominated private providers, private housing as well as homestay or short stay options.

Main duties and responsibilities

• To provide a customer focused first point of contact to students, staff and private landlords, the public and other external bodies, judging when to pass on or escalate complex queries.
• To check all applications received for housing eligibility, and issue relevant and timely feedback to applicants.
• To represent Housing Services at all Queen Mary internal and external events, particularly at main residential arrival and departure days, to provide and sustain a positive image for Residential Services
• To manage and keep updated the Housing Services team diaries.
• To check the accuracy and relevance of information and imagery on the Residential Services website..
• To provide administrative support to the Housing Services team.
• To advise the Head of Housing Services on noticeable trends in customer enquiries.
• To be flexible at key times within the university calendar to support the delivery of services that will be outside normal business hours, which will include working in the evenings and at weekends
• To comply with all Queen Mary and Directorate policies and procedures and demonstrate a commitment to the Directorate purpose statement and values
• To implement recognised good practice in communication and cohesion, to promote the culture and behavioural change programme that has been embarked upon by the Directorate.

GCSE, NVQ (Level 3) or City and Guilds in English and Maths or equivalent

• Significant experience working within an HEI or privately built student residential environment
• Significant experience working in a customer service environment providing exceptional customer service
• Understanding of the relevant regulations and national codes of practice and the implications of non-compliance
• Experience managing conflicts, resolving or escalating complaints, with the ability to use own initiative to handle difficult situations with tact and sensitivity
• Familiarity with budgeting and financial management
• Knowledge and understanding of HEI Admissions systems, key dates and SITS student record system
• Knowledge of the private sector housing market

Skills/Abilities

• Excellent written and verbal communication and interpersonal skills with the ability to communicate effectively with staff and external contacts at all levels
• Computer literate with a good knowledge of Microsoft Office software, particularly Excel
• Able to plan, manage and monitor a variety of commitments, balancing workloads to meet service demands
• Excellent attention to detail and a systematic approach to work
• Friendly, approachable, diplomatic and able to relate to people
• Flexible attitude and willing to learn, develop and improve both individually or as part of a team

Other

• Able to deal with personal, private and confidential issues with appropriate discretion (Data Protection Act)
• Able to manage job role in line with customer expectation of Equality and Diversity Policy
• Able to identify resolutions to problems and utilise analytical skills

To support the aims of the BRC Digital Therapies theme via work with Professor Colette Hirsch. 

PhD

Experiance with CBT and Digital Therapies.

This particular role is a full time assignment and is not suitable for a student.

Working hours Monday to Friday 8:30am - 4:30pm 

The role is to cover semester activities, please see the dates below:

09/09/2024 - 13/12/2024

13/01/2025 - 17/04/2025

The face of King’s” is the primary focus for this role and involves being available to help and support students, staff, and visitors when they are on site.  Most of this role will be on ‘the shop floor’, supporting the community in our public spaces. Good customer service skills are required to support the Directorates vision of ‘World class services, for a world class University.’ The post holder will have good communication skills, and to act as a key information contact for stakeholders.

Along with customer service, this role will have a strong focus on H&S, focusing on stewarding of high traffic areas (pinch points) throughout the day due to high levels of campus activity. You will play a vital role in ensuring that we provide a safe working environment of all building users by identifying issues and reporting via the correct channels. You will also act in the capacity of fire evacuation marshal in the event of a fire alarm activation.

The successful candidate will be required to work five shifts in seven on a revolving shift pattern in accordance with the needs of the business.

Customer Service and Quality

• Become the familiar face for all building users to assist with the delivery a world class campus experience.


• To role model the highest levels of customer care though the Fit for King’s programme and monitor, where required, the quality of all services provided to the community.


• Helping all building users with wayfinding, knowledge of campus activity and general queries whilst highlighting health and safety issues and promoting positive behaviours

Communication

• To be confident and pro-active in conversing with students, staff and visitors.


• Develop and maintain excellent relationships with all members of the Campus Operations team and communicate regularly with their line manager with any new or important issues as they may arise.


• Work cohesively within a team of 12+ individuals, motivating, supporting and driving the team forward for the benefit of the business.

Manage flow of building occupants

• Actively encouraging the flow of staff and students through high traffic areas (pinch points) when entering/exiting teaching spaces, informal learning space etc. and politely moving on students and staff who are congregating in corridor areas.


• To act in the capacity of evacuation marshal as required, by monitoring areas to prevent re-entry to affected spaces as well as shepherding staff and students away from the buildings.

General

• The successful candidate will be required to work five shifts in seven revolving shift patterns in accordance with the needs of the business.


• The post holder may be required to undertake other duties as may reasonably be required from time to time.


• To take pride in their appearance, ensuring immaculate presentation in line with campus activity

n/a

• Demonstrable ability to deliver a high level of customer satisfaction 


• Excellent oral & written communication skills 


• Experience in delivering high level customer service


• Presentable appearance 


• Professional and positive approach to work 

This position is for a diligent and enthousiastic Research Assistant to work on a project focusing on the prevention of common mental health problems in children and young people. In this role, you will be working on an ambitious research programme that aims to advance our understanding on the targeting, personalisation and implementation of depression and anxiety prevention interventions for children and young people.

You will work together with a team on analysing large datasets to identify who is at most risk of developing depression and anxiety and understanding which child is most likely to benefit from – which type of –preventative intervention. You will also work on supporting the team to develop an implementation pathway to inform future prevention intervention in the UK. 

The Research Assistant will work in a small team and you will be based at the department of Child and Adolescent Psychiatry, Institute of Psychiatry, Psychology and Neuroscience King’s College London.

The most part of the role will involve working on a large scale individual participant data meta-analysis project. You will help co-ordinate and support a small team with identifying studies that we should include in the analysis, helping with extracting relevant data from them and also work on harmonising and analysing the study data. You will also get involved in other research work based and additional analysis / data management. 

You will work with the team to make sure adhere to the latest guidance and best practice methods for IPDMA analysis as well as secondary analysis. 

We are looking for someone who has a good eye for detail who has affinity with data analysis as well as research co-ordination and collaboration. 

- MSc in Mental Health Science or related

- BSc in Psychology or related topic

- Expertise in children and young people's mental health research

- Experience with systematic reviews

- Ability to work independently and as part of a team

- Ability to prioritise tasks and manage a dynamic workload to ensure deadlines are met

- Ability to co-ordinate research activities and support others with their work

- (Some) experience with writing research for academic peer-review publications and communication activities to a broader audience

- Affinity with quantitative meta and longitudinal analysis and able to use R software

- Growing understanding of Open Science practices and willingness to learn and develop skills in this area

About us

The Data Governance and Security team with SED develops, maintains, and supports system and process security, data governance, data protection compliance, regulatory reporting, and external and internal audit requirements. The team ensures that strategies and procedures in relation to these areas are fit for purpose and is responsible for providing a ‘gold source’ of all student and course information data to ensure best practice.

About the role

The Senior Student Data Assurance Officer will provide assurance and operational support to colleagues engaged in both internal/external reporting and in business as usual activites that rely on the quality of our student data. This will entail the provision of end-to-end administrative support in triaging enquiries, resolving student data quality issues, supporting the statutory HESA data return (submitted in August and September 2024) by fixing data errors and supporting the generation of HEARs (online transcripts) for students.

This would be an excellent opportunity for a candidate who is interested in gaining experience in working with data, making operational use of IT programmes such as Excel and SQL and who wish to utilise their skills to ensure that the quality of our student data is accurate and of the highest quality.

This is a temporary role, with an end date of 8th November 2024.

We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in data management or analytics. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training

The following skills would be essential in the role:

-Excellent IT skills, including experience of Office software (Word, Excel, Outlook email, web etc.) 

-Good communication skills and a willingness to work in a team, with multiple stakeholders

-The ability to deal with competing priorities

Experience of SQL and using a student records system would be desirable