Customer Service & Call Centres

Key Responsibilities

• Assist in the planning of the three ?transition to work? workshops, including inputting ideas, promotion and administration
• Attend and provide logistical support during the events, and record the outputs of the session
• Facilitate any follow ups after the sessions, including co-ordinating feedback
• Reviewing and collecting participant feedback, making recommendations for future practice and governance
   

About You

We're looking for a current international student, holding Student immigration permission, to support the creation, administration and implementation of a Student Experience project to help international students transition to work. You'll work directly with representatives from Careers and Enterprise and Advice and Counselling. 

You must be available to attend and facilitate the three events which will take place on 21 May 2025, 4 June 2025 and 11 June 2025. Each session will take place 15:30-17:00 and you will be expected to be available before and afterwards to help set up and close the sessions. 
  

Benefits

• Gain professional experience in event planning, facilitation, and stakeholder engagement
• Expand your professional network
• Develop transferable skills and experience which will enhance your CV and contribute to your personal and professional growth
• Benefit from an opportunity to represent the Student Voice for the international student community at QMUL
   

Currently enrolled International student at QMUL

• Currently enrolled student at Queen Mary with Student immigration permission.
• Strong communication and relationship building skills
• Willingness to bring creativity and use initiative to facilitate engaging events
• Ability to work independently and as part of a team
• Strong attention to detail, organisation and time management skills
• Innovative, problem-solving abilities- able to understand big-picture thinking, limitations and barriers, to provide creative recommendations

Desirable:

• International student at QMUL ending in September 2025 who has had considerable time to understand and demonstrate what services are available at the university.
• Experience in organising and promoting events or managing projects/similar is preferable.

This is a full-time 5-month secondment role available from (ideally) May to September reporting to the Director of Operations in the Kings Digital team.  Part-time applications are welcome. 

As a Principal Analyst in a new area, you will initiate and lead on shaping multiple high-impact activities with a large degree of autonomy and self-direction. This will involve working directly with senior stakeholders across the university and commercial partners, so that you can: 

• Understand, translate, and align business and data requirements 
• Provide new insights on existing challenges across different subject domains 
• Constructively challenge existing assumptions and preconceived ideas 
• Demonstrate the ways in which data can drive innovation 

To deliver on this, you will collaborate with Strategy, Planning and Analytics, and a wider network of colleagues, using a range of techniques and tools across a variety of data sources to drive improvements in internal reporting on online programmes at Kings. 

Essential criteria

• Able to use one or more data analytics tools to an advanced standard, for example Power BI, Tableau, Alteryx, SQL, R, M, Python, Power Automate, Excel, VBA 
• Highly developed analytical skills, with extensive knowledge of the means through which insight can be derived from data, and ability to deploy a range of techniques to evaluate, model and interpret data 
• Able to effectively present data from a range of sources to an advanced level, producing user-friendly outputs which give information in context 
• Excellent written and verbal communication skills, with the ability to communicate the outcome of analysis by delivering presentations and technical reports to a wide audience, including non-specialists 
• Experience of working with a range of senior stakeholders to build levels of engagement and using data analytics effectively to influence outcomes 
• A motivated self-starter, with experience of managing multiple and complex projects simultaneously and delivering on time, while maintaining excellent attention to detail, accuracy, and completeness 
• A lifelong learner, open to new tasks, inquisitive and willing to challenge 
• Commitment to equality, diversity, and inclusion 

Desirable criteria

• Experience of using and analysing data in SITS, or another student records system 
• Experience of developing and delivering training across a range of audiences to identify and meet skill and process needs 

Key responsibilities 

As the role holder, you will: 

• Deliver insights by extracting, transforming, and combining data from multiple sources to create innovative, user-friendly, and engaging outputs using a range of software, including Power BI, SQL, and Power Automate 
• Lead the creation and maintenance of data assets to address data quality issues 
• Support internal stakeholders, including colleagues in Faculties, to understand their distance learning online programmes needs as asset users and data owners, identifying and delivering training and development required to drive continuous improvements  
• Collaborate closely with commercial partners to identify requirements, process enhancements, and emerging data issues with new applicant and conversion pipelines 
• Be confident in delivering challenging messages and critical analysis which cuts across conventional thinking and pre-conceived ideas 
• Continually develop technical expertise and skills in relation to new and existing techniques, tools, and software 
• Provide technical expertise and guidance to other colleagues, promoting consistent and leading practices in use of our data assets 
• Keep up-to-date on changes to Kings data policies and external influences and communicate their impacts on Kings online programmes, engaging with relevant external networks to stay abreast of developments and sector issues 
• Support the remit of the Operations team to coordinate the delivery of business intelligence, and to foster a positive data culture, including delivering training and demonstrating the value of a data-informed approach to the organization. 

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post. 

We have a fantastic opportunity for a Tissue Bank Technician to provide technical support to the Pancreatic Cancer Research Fund Tissue Bank (PCRFTB), to enable comprehensive, efficient and effective service to internal and external researchers. In particular, sample processing, quality control, management of PCRFTB samples, general house-keeping and stock taking. 

This is a full time position for a duration of 3 months. We will be paying the successful candidate between ?17.97 - ?21.62 per hour plus holiday pay depending on experience. 

First Degree in biological sciences

Minimum of 2 A Levels in relevant subjects (e.g. Biology, Chemistry)

To supervise candidates during an examination

Duties:
Duties include setting up examination rooms, checking attendance, observing, collecting scripts, and liaising with candidates and examination staff to resolve queries. 


Location:
Various depending on the exam - details to follow after the appointment

NONE

Demonstrates common sense, accuracy, attention to detail, and are willing to provide the best examination experience possible for students. You must be reliable, punctual, have a flexible attitude to work and possess good communication skills.

 

King?s Culture are looking for a student to do a small amount of transcription work and collate some survey data, to help us with the evaluation of our Lost & Found season of events, which have taken place across the 2024-25 academic year.
The work involves typing up hand-written reflections cards from various events, and separating out attendance numbers and survey data for individual events. In addition, pulling out useful quotes from the responses that we can use in our wider evaluation report. 
We anticipate the work will take approximately 5 hours in total, plus an hour paid induction time, and can be done flexibly and remotely across June ? July as is convenient. 
The hourly rate for the role is ?14.88.
 

NONE

The survey data is in Excel and the data will be pulled together into a Word document, so some familiarity with both Excel and Word will be expected. Previous experience of transcription or processing data is preferable. 

The Faculty of Natural, Mathematical, and Engineering Sciences (NMES) is hiring Scanning Assistants for the upcoming exam period. Scanning Assistants help with an NMES project to scan and process paper exams for marking on a digital platform. Working within a team of scanning assistants, this role involves organising paper exam scripts, scanning these in batches, and organising the resulting digital files. 

NONE

Supported by the NMES Faculty Technology Enhanced Learning team, this role requires a high degree of attention to detail, ability to follow multi-step processes, and communicate well in a group-managed project; candidates are welcome from any Faculty within the College.