Customer Service & Call Centres

Data input of survey results (SOPARC) from field work taking place Wednesday 19th March to Tuesday 25th March 2025.  Input will be via excel.  The survey consists of fieldworkers observing activity in parks across East Belfast at various timepoints throughout a weeklong period.  This is a follow-up survey first executed in 2013.

Other general admin related duties may be required to assist with survey preparation, collection and curation of current, prospective and previous surveys. 

This work forms part of the Groundswell Project, based in the Centre for Public Health, Royal Victoria Hospital. The successful applicant will be expected to perform their duties on site. 

Please provide an up-to-date CV with education and employment history, including any paid and voluntary roles. 

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Essential criteria: 

• Registered student/staff at Queen?s University Belfast. 
• Highly proficient in Excel and Microsoft Office 

Desirable criteria:

• Experience of taking initiative and solving problems in a working/volunteering environment with minimal supervision.
• Willingness to complete the training required to undertake the role.

Willingness and ability to work flexible hours if required

About Us: The UK Higher Education Humanitarian Group (HEHG) is dedicated to advancing, coordinating, and catalyzing support for forcibly displaced academics and students across the UK higher education sector. Chaired by King?s College London and the University of Edinburgh, our group comprises representatives from various UK universities and sector groups, including the United Nations High Commission for Refugees and Universities UK International.

Role overview: We are seeking a motivated and skilled Project Coordinator to facilitate the UK higher education sector's response to the humanitarian crisis in Gaza. The HEHG has established a sub-group focused on developing a coordinated response to the partial destruction of the higher education sector in Gaza. This role is critical in fostering collaboration among UK universities, Gazan academics, and civil society organizations.

Person Specification:

Essential Criteria:

• MA degree in Politics, International Relations, Migration Studies, or a related Social Sciences discipline.
• Deep understanding of the global issue of forced displacement, the UK higher education sector, and the current situation in Palestine.
• Demonstrated experience in project coordination.
• Excellent oral and written communication skills, with the ability to engage effectively with diverse internal and external stakeholders.
• Proven ability to meet deadlines, work well under pressure, and deliver projects on time.
• Commitment to promoting equality, diversity, and inclusion.

Desirable Criteria:

• Familiarity with the Gazan higher education sector.
• Experience working sensitively with forcibly displaced communities and a solid understanding of global forced displacement issues.

Successful candidates will be invited to a short interview to explore in further detail how your skills and experience match the role criteria. 

Key Responsibilities:

• Mapping Initiatives: Identify and document existing initiatives that support Gazan students, academics, and universities.
• Web Development: Create a comprehensive webpage featuring key information about the Gazan higher education sector, including case studies and guidance for UK universities on how to engage and support.
• Event Coordination: Organize an in-person event connecting university leaders to develop a collaborative response aimed at supporting Gazan students and academics.
• Reporting: Produce a concise report outlining how UK universities can effectively support Gazan students and academics, with a focus on digital education.
• Stakeholder Liaison: Facilitate communication and collaboration with key groups and organizations within the UK higher education sector.

Queen?s University seek to recruit a number of Activity Leaders to deliver safe, progressive and enjoyable activities to children of all ages and abilities in the Queen?s Sport Summer Activity Scheme.  You will assist the Co-ordinator and Team Leaders in planning and implementing a programme of activities that will include teaching/coaching a variety of sporting and non-sporting activities. 

You will assist in the supervision and safeguarding of children participating in the scheme, overseeing the general safety and behaviour. You will be provided with training prior to the scheme starting and the role will involve an element of manual handling, assembling and dismantling the equipment as required for use in activities. 

You will be customer orientated with good communication skills and you will have the ability to use initiative and work unaccompanied.  This is a full-time position from 23 June ? 15 August 2025 (inclusive to staff training) and successful candidates will be expected to have availability throughout this period. The post meets the definition of regulated activity and requires an enhanced disclosure check and references.

The Summer Scheme at Queen?s Sport is a popular programme that offers children aged 6 - 14 years old a high-quality activity experience. Children can learn new skills that promote an active lifestyle by providing opportunities to try new sports in a fun and supportive environment. You will also be supervising and safeguarding our Junior Leader Programme which is for 15-17 year olds. 

Further information about the Directorate can be found at ?http://www.queenssport.com/

JOB PURPOSE:

 Assist the Co-ordinator and Team Leaders as required in planning and implementing a programme of activities that will include teaching/coaching a variety of sporting and non-sporting activities.

MAIN ACTIVITIES/RESPONSIBILITIES:

Assist the Co-ordinator and Team Leaders as required in planning and implementing a programme of activities that will include

Assist in the supervision and safeguarding of the children participating in the scheme, overseeing the general safety and behaviour of the children and directing activities to prevent injury, misuse and damages to facilities or equipment.

Assemble and dismantle the equipment as required for use in activities.

To carry out duties in a way as to enhance and protect the reputation and profile of the Queen?s Sport.

Any other relevant duties as may be required for the period of the summer scheme.

PLANNING AND ORGANISING:

Assist with planning and organising a weekly programme of sporting and non-sporting activity for 7 weeks.

Plan and organise coaching / instructional sessions on a daily basis.

RESOURCE MANAGEMENT RESPONSIBILITIES (e.g. People, Finance, Equipment):

Ensure the safety and well-being of children through the delivery of an enjoyable programme of sporting and non-sporting activity.

Responsible for set-up and take down of equipment required for programme delivery.

INTERNAL AND EXTERNAL RELATIONSHIPS:

Liaise with parents on a daily basis.

Communicate / work effectively with Queen?s Sport staff on a regular basis.

ESSENTIAL

A minimum of 3 GCSEs (Grade C or above) or equivalent, including English Language and a mathematical based subject plus a teaching or coaching qualification in sport(s), physical education, or arts and crafts.

DESIRABLE

Qualified Primary School Teacher.

Level 1 National Governing Body Coaching Award.

Current First Aid qualification.

Safeguarding in Sport Qualification 

Recent relevant experience of teaching or coaching children (paid or voluntary) on a part time basis for a minimum of 6 months OR 3 months experience of teaching children in a structured environment on a full time basis. Note that those whose experience is gained as part of a teaching qualification must demonstrate a minimum of 3 months i.e. 12 weeks experience within a classroom.

DESIRABLE

Cleaning experience.

Experience in teaching/coaching swimming, rugby, Gaelic games, soccer, basketball, dance, netball, hockey or other sports activities.

Recent experience of working as an activity leader at a Summer Activity Scheme.

Recent experience working with young people ie in a Youth Club setting

Recent experience of implementing safe sporting and non-sporting activities to young people following health & safety and safeguarding guidelines within an education and/or sporting context.

Other Skills/Knowledge

Sporting or cultural interests.

Presentation

Demonstrate good communication skills.

Personal Qualities

Ability to respond clearly to direction.

Customer oriented.

Ability to use initiative and work unaccompanied.

Desire to contribute and demonstrate commitment to team.

Ability to work flexible hours.

Queen?s University seek to recruit a number of Team Leaders to work for 8-week period from the 23rd June. The post holders will assist in the co-ordination and delivery of a programme of supervised indoor and outdoor activities, across a variety of sporting and non-sporting themes. You will assist with the supervision and safeguarding of Activity Leaders, Junior Leaders and casual coaches in delivering safe, progressive and enjoyable activities suitable for children of all ages and abilities.

You will be the first point of contact for enquiries from parents and will ensure all incidents and accidents including health and safety and safeguarding are recorded and reported to the Summer Scheme Co-ordinator on a daily basis. You will assist in the supervision and safeguarding of the children participating in the scheme, overseeing the general safety and behaviour of the children by directing and supervising activities to prevent injury, misuse and damages to facilities or equipment.

You will have excellent communication skills and the ability to provide clear direction and guidance. This is a full-time position from 23 June ? 15 August 2025 (inclusive to staff training) and successful candidates will be expected to have availability throughout this period. The post meets the definition of regulated activity and requires an enhanced disclosure check and references.

The Summer Scheme at Queen?s Sport is a popular programme that offers children aged 6 - 14 years old a high-quality activity experience. Children can learn new skills that promote an active lifestyle by providing opportunities to try new sports in a fun and supportive environment. You will also be supervising our Junior Leadership programme which is for 15-17 year olds experiencing coaching for the first time.

Further information about the Directorate can be found at ?http://www.queenssport.com/

MAIN ACTIVITIES/RESPONSIBILITIES:

Assist the Co-ordinator as required in planning and implementing a programme of supervised indoor and outdoor activities, across a variety of sporting and non-sporting themes.

To assist with the supervision and safeguarding of Activity Leaders, Junior Leaders and casual coaches in delivering safe, progressive and enjoyable activities suitable for children of all ages and abilities.

Be the first point of contact for enquiries from parents and ensure all incidents and accidents including health & safety and safeguarding are recorded and reported to summer scheme co-ordinator on a daily basis.

Assist in the supervision of the children participating in the scheme, overseeing the general safety and behaviour of the children by directing and supervising activities to prevent injury, misuse and damages to facilities or equipment.

To undertake training relevant to the post.

To carry out duties in a way as to enhance and protect the reputation and profile of the Queen?s Sport.

Any other relevant duties as may be required for the period of the summer scheme.

PLANNING AND ORGANISING:

Assist with co-ordination of a 7-week programme of sporting and non-sporting activity.

Plan weekly work programmes for team of 4 Activity Leaders.

Plan and organise sporting and non-sporting activities for group of children on a daily / weekly basis.

RESOURCE MANAGEMENT RESPONSIBILITIES (e.g. People, Finance, Equipment):

Manage work programme of 4 Activity Leaders on a weekly basis.

Facilitate weekly meetings with Activity Leaders.

Responsible for health, safety, safeguarding and well being of approximately 45 children on a daily basis with activity leaders.

Assist with management of inventory.

INTERNAL AND EXTERNAL RELATIONSHIPS:

Liaise with Co-ordinator on a daily basis.

Liaise with parents on a daily basis.

Liaise with administrative and operational staff within Queen?s Sport on a regular basis.

A minimum of 5 GCSEs (Grade C or above) or equivalent, including English Language and a mathematical based subject.

DESIRABLE

A sports leader award or coaching award in any sport.

Be a qualified school teacher with a minimum of one year?s teaching experience within the previous five years.

First Aid qualification.

Previous experience of supervising staff in a children?s scheme or other sporting initiative.

Hold a current valid driving licence and have use of a car during the scheme.

ESSENTIAL 

Previous experience as an Activity Leader for a minimum period of four months within the last two years OR as a Team Leader for a minimum period of two months within the last year in other sporting or non sporting initiatives for children.

DESIRABLE

Recent experience in working with children (full-time or part-time) for a minimum period of six months (within the last 2 years).

Recent experience of implementing safe sporting and non-sporting activities to young people within an education and/or sporting context.

Recent experience managing staff in a sporting and non-sporting setting

Other Skills/Knowledge

Sporting or cultural interests.

Good organisational and motivational skills.

Demonstrate good communication skills.

Presentation

Neat and tidy appearance.

Personal Qualities

Ability to respond clearly to direction.

Ability to provide clear direction and guidance.

Customer oriented.

Ability to use initiative and work unaccompanied.

Desire to contribute and demonstrate commitment to team.

Ability to work flexible hours.

***WE ARE NO LONGER TAKING APPLICATIONS AS OF 6TH MARCH 2025. THE JOB ADD IS NOW CLOSED. THANK YOU.***

LOCATION STRAND AND/OR LONDON BRIDGE - LOOKING FOR WEEKDAY AND WEEKEND COVER. The casual receptionist is an important role in helping King?s Sport & Wellness deliver its range of services to all members across our 2 gym sites. You will work closely with the full-time health and fitness coaches and the gym operations supervisors to ensure that members are given a world class experience. 

The role is a zero hour contract and shifts are allocated subject to need using the app SLING. WEEKEND shifts are priority. You will need to have or be working towards a FIRST AID qualification. 

Essential Qualifications: 

First aid qualification 

Must be able to work weekends

Must be able to work flexible hours, including early shifts, late shifts, and weekend shifts, and have good availability 

A good level of education (A-level) or equivalent. 

Suitable experience and knowledge of working in a similar/related role 

Commitment to continued professional development 

Excellent communication skill across a variety of customer groups and ability to forge good relationships with a variety of departments or user groups 

A strong grasp of information technology and Microsoft office skills including word and excel 

Desirable qualifications/qualities: 

Level 2 Fitness Instructing Qualification or working towards Level 2 Fitness Instructing Qualification. 

Other fitness related qualifications. 

Knowledge of relevant Health and Safety regulations. 

Knowledge of the importance of physical, mental and social skills to aid individual wellness. 

To monitor the gym members to ensure their safety and report any concerns to the full-time team members 

To support the gym team to continually maintain and exceed operational performance of the gyms 

To assist in the operational systems and processes of managing health and fitness memberships and services and ensure all card transactions are accurately reported. 

Ensure all operating policies are adhered to whilst in the gyms - being responsible for the opening and closing procedures and ensuring all equipment and the building operates within health & Safety guidelines as required 

To develop positive working relationships with the health and fitness coaches, King?s Sport & Wellness staff, and other student service providers within the University to enhance students? experience. 

Provide an exceptional level of customer service through phone, email, and face-to-face interactions as well as signposting to other King's Sport & Wellness services. 

Escalate customer enquiries to relevant parties using correct procedure  

Any further duties, which may reasonably be required by King?s Sport & Wellness Gym Management or King?s Sport Senior Management 

Marking first of two 500-word learning journals, to complete by the 25th March.

None

French language tutoring experience