Customer Service & Call Centres

Including: Customer Service Advisor, Telesales Advisor, Market Research, Charity Fundraiser, Outbound Sales Advisor, etc.

Healthy Volunteers will be required to have their eyes examined 16 times between 8am and 1pm. Eye drops will be administered to your eyes to cause dilation and allow examination to take place. This is not a painful procedure and is perfectly safe.




Qualifications

N/A



Skills

Willing to be examined as described.

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Healthy Volunteers will be required to have their eyes examined 16 times between 8am and 1pm. Eye drops will be administered to your eyes to cause dilation and allow examination to take place. This is not a painful procedure and is perfectly safe.




Qualifications

N/A



Skills

Willing to be examined as described.

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This role will involve co-ordination of the initial stages of a Languages mentoring programme, between May and July/August 2024 (12 weeks). The programme will be rolled out in 2024-2025 and will be led by Languages at Queen’s, in collaboration with NICILT. This is a research impact programme, aimed at supporting year 12 students of Languages in schools in NI, primarily through mentoring but also through talks and a taster event at Queen’s, such that those with an interest in taking a language at A level feel confident and empowered to take a positive decision. The mentors will be final-year languages students at Queen’s.



The 12-week internship will involve 140 hours of work, working with staff and students in Languages, and with NICILT, to undertake the following:




  • Coordination of the recruitment of mentors

  • Working with Queen’s to organise Access NI checks

  • Coordination of the recruitment of participating schools

  • Liaising with the selected schools to ensure all paperwork is completed by late June

  • Completing a first draft of the baseline questionnaires for pupils and for teachers

  • Planning the training session for mentors




Qualifications

Criteria



Essential



A completed degree including French, Irish or Spanish.



Ability to use Microsoft programmes such as Word, Excel and Powerpoint.



Experience in questionnaire design and basic quantitative analysis.



Experience of working as part of a team (in any field).



Demonstrable organisational skills (in any field).



 



Desirable



An understanding of the CCEA GCSE curriculum in French, Irish or Spanish.



Experience in teaching or tutoring at GCSE or A level.



A period of residence working or studying abroad or in the Gaeltacht.



Experience of working with young people under 18.



Skills

Criteria



Essential



A completed degree including French, Irish or Spanish.



Ability to use Microsoft programmes such as Word, Excel and Powerpoint.



Experience in questionnaire design and basic quantitative analysis.



Experience of working as part of a team (in any field).



Demonstrable organisational skills (in any field).



 



Desirable



An understanding of the CCEA GCSE curriculum in French, Irish or Spanish.



Experience in teaching or tutoring at GCSE or A level.



A period of residence working or studying abroad or in the Gaeltacht.



Experience of working with young people under 18.

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Dementia is the greatest health challenge of our century.



To date there is no way to prevent it or even slow its progression, and there is an urgent need to fill the knowledge gap in our basic understanding of the diseases that cause it.



The UK Dementia Research Institute (UK DRI) is the biggest UK initiative driving forward research to fill this gap.



We are a globally leading multidisciplinary research institute of 700 staff investigating the spectrum of neurodegenerative disorders causing dementia, with laboratory-based research groups located at University College London, the University of Cambridge, Cardiff University, Edinburgh University, Imperial College London and King’s College London.



 



Centre context



 



King’s 



Researchers at the UK DRI at King’s use innovative approaches to explore the biological mechanisms involved in neurodegenerative diseases. Their goal is to defeat dementia by uncovering vital new knowledge that will lead to the design of smarter diagnostics and effective treatments. The team aim to understand the fundamental biological processes involved in dementia at a molecular level – and to use that knowledge to design new ways to diagnose and treat disease more precisely.



 



The group of Dr Marc-David Ruepp is seeking an organised and enthusiastic individual for a full-time research assistant position to support their research. This position will involve significant work in molecular cloning, analysis of changes in gene expression by RT-PCR and qPCR, mammalian cell culture, and splicing modulation and thus requires consistency and attention to detail, as well as a willingness for occasional weekend work in the context of cellular work. The post-holder will also provide support for general organisational and technical duties to allow the smooth and efficient running of the lab.



Dr Marc-David Ruepp’s group works on RNA metabolism in health and disease with a specific focus on the two neurodegenerative diseases frontotemporal dementia (FTD) and amyotrophic lateral sclerosis (ALS). This position will provide valuable research support and contribute to the understanding of ALS/FTD in order to find effective therapeutic strategies.




  • Maintenance of cell cell cultures

  • Perform molecular biology, biochemistry, and imaging assays

  • Maintaining accurate laboratory records

  • Manage the ordering of laboratory supplies and equipment

  • Liaising with other technical staff to service and maintain stocks and equipment

  • Undertake any other reasonable duties that may be requested by Dr Marc-David Ruepp

  • Requires flexibility for occasional weekend work



Qualifications

Qualifications




  • BSc/MSci in Neuroscience or related discipline



Skills

Essential Skills




  • Experience in mammalian cell culture

  • Experience in molecular biology

  • Experience in preparing buffers and media

  • Experience in molecular biology: Nucleic acid isolation, RT, qPCR

  • Experience in splicing modulation using modified snRNAs

  • Experience in C++, Java, R and Graph Pad Prism

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This role is full time and is suitable for GRADUATES only.



The Curriculum Operations Administrator is a member of the Curriculum Operations unit (COU), within the Institute of Health Sciences & Education (IHSE), part of the School of Medicine and Dentistry.  The main purpose of the role is to provide the administration for years 3 and 4 on the MBBS processes and support the MBBS Manager.



Main duties and responsibilities



•    Provision of the administrative processes for the Bachelor in Medicine/Bachelor in Surgery (MBBS) programme which is delivered by IHSE, in particular years 3 and 4 of the programme

•    Act as a key contact for all enquiries relating to the relevant programmes.

•    Managing the flow of information between the Heads of Year, Module Leads, Lecturers and Students.

•    Ensuring the smooth running of the relevant programmes on a day to day basis, including updating all timetables, module documentation & handbooks.

•    Maintaining and update student lists as required throughout the academic year.

•    Coordinating the submission of student work and subsequent grading, ensuring timely grade entry on to SITS.

•    Maintaining accurate records of student progression, including EC submissions & any other relevant information which will be required for Subject Exam Boards.

•    Managing the relevant areas of QMPlus ensuring all lecture notes, handbooks and learning materials are available in a timely manner.

•    Booking accommodation for all teaching in line with Room Bookings policy, ensuring all necessary materials and audio-visual equipment are available for sessions.

•    Monitoring student attendance in line with the attendance policy, and providing data for Tier 4 reporting as and when required.

•    Acting as secretary to the Academic Leads Meetings, including sending out agenda & associated paperwork, minute taking, distribution of action points.

•    Ensuring grades and tutor feedback are communicated to students in a timely manner, as detailed in the relevant standard operating procedure. 

•    Facilitating evaluation and quality activities, providing support and information as required for the programmes

•    Providing support to the Academic Leads with regards to current and future programme developments.

•    Answering student enquiries (face to face and/or online) as dictated by the Hub Rota or the Online Student Enquiries rota

•    Providing support for education-related duties such as OSCEs and other exams as directed by the Curriculum Operations Managers

•    Supporting the work of the wider Curriculum Operation Unit, including contributing to the provision of cover.  The post-holder is expected to be co-operative and flexible in accordance with the requirements of the Curriculum Operation Unit.  Team members are expected to be mutually supportive and to cover duties as necessary during colleagues’ annual leave and other absences



The above list of responsibilities is not exhaustive and the jobholder may be required to undertake other duties commensurate with the level of the role, as reasonably requested by their line manager.



 



Qualifications

GCSE/O Level (Grade C or above) or equivalent in English and Maths



Educated to A Level (Grade C or above) or equivalent



Degree or equivalent, or equivalent attainment through experience (Desirable)



Skills

Experience of working as an administrator in a Higher Education Office environment (preferably health care related)



A successful track record in working with colleagues at all levels, including senior staff and external contacts



A good understanding of the annual cycle of administration within a Higher Education environment



Experience of working with a variety of databases (ideally SITS) (Desirable)



Awareness and understanding of the current issues within Higher Education, particularly in health care disciplines (Desirable)



Skills



Excellent organisational skills



Excellent IT skills, including spreadsheets, email, word processing and database management (Microsoft Office)



Excellent written, verbal and numeracy skills



Accuracy and attention to detail



Ability to prioritise a varied workload and meet tight deadlines



Ability to deal with students in a supportive, friendly, and professional manner



A good understanding of student records and GDPR



Other



Able to work unsupervised and exercise initiative



Must demonstrate a positive disposition and a good team spirit and flexible attitude to work



*The ability to meet UK ‘right to work’ requirements.



 

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Research assistance on the Research England Policy Support Fund project.




Qualifications

N/A



Skills

N/A

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