Customer Service & Call Centres

Duties will include setting up the examination room, admitting candidates tot he examination room in a quiet and orderly way, checking attendance, collecting scripts, liaising with candidates and examination staff to resolve queries, and being constantly vigilant whilst the examination is running, ensuring that the conduct of the exam takes place within the stipulated guidelines,  

We are looking for enthusiastic people who can dmionstrate common sense, accuracy,a ttention to detail, and are wrilling to provide the best examination experience possible for students. You must be reliable, punctual, have a flexible attutde to work and possess good communication skills. 

Start time: 4pm

End time: 6pm

Location: Waterloo Campus

Previous experience of invigilating

The role requires excellent customer service skills, including effective and confident communication, the ability to work in a team and to multi-task, and a good standard of English and numeracy. You must also be able to enforce regulations firmly but fairly if necessary and deal effectively and promptly with any problem. Flexibility, reliability and an eye for detail are essential. 

If you have previous experience invigilating for students with Personalised Assessment Arrangements please mention this in your application. 

Camões Centre for Portuguese Language and Culture Centre Administrator Job Description – 2023/24

King's College London has a rich history of pioneering Portuguese language education in British universities, dating back to the 1860s. The Camões Centre, created in 2010 through an agreement between Instituto Camões and King's College London, plays a vital role in promoting Portuguese culture and education. The Centre facilitates interdisciplinary symposia, fosters partnerships with Portuguese universities, and encourages exchanges of professors and students. With its interdisciplinary approach, the Camões Centre contributes to the growing interest in the Portuguese language and aligns with King's College London's broader internationalization strategy, serving as a hub for academic and cultural activities related to Portugal across various disciplines at the university level in the UK.

The Camões Centre for Portuguese Language and Culture are looking for a Centre Administrator to provide administrative, communications, and impact and engagement support for the diverse programme of creative activity.

Through their programme, the centre explores new ways of developing and conducting interdisciplinary and socially engaged research and research-led teaching with a range of stakeholders, participants and audiences. The Centre Administrator will actively contribute to embedding related cultural competencies throughout the AHRI research centres.

Role purpose:

The main responsibilities are as follows:

• Development and management of a series of on- and off-line impact and engagement activities throughout the academic year


• Tasks involved with virtual activities may involve liaising with the KCL IT team, academics, artists and participants, acting as producer for online activity, managing bookings, enquiries and evaluation


• Tasks involved with physical activities may include organising and coordinating events, booking catering and AV, liaising with academics, artists and participants, managing bookings, enquiries and evaluation


• Oversight and management of the research centre’s budget, submitting monthly reports to the AHCentre Director


• Room bookings for centre activity throughout the academic year


• Management of the research centre inbox


• Raising the profile of the research centre and of associated engagement and impact activities through mailing lists, web pages, email newsletters and social media activities


• Ensuring clear lines of communication between the research centre and the AHRI, maximising cross-promotional opportunities and sharing good practice with other centres


• Active participation in a range of professional development and support opportunities organised by the College

Role conditions

Applicants must be a King’s College London PhD Student available to work for the centre for the remainder of the academic year.

The role-holder will be paid £13.48 per hour, for 4 hours per week. Hours can be worked flexibly in agreement with the Centre Director. The start date for the first assignment is 20th November 2023.

Assignment dates:

• Monday 20th November to Friday  5th July 2024

The Centre Administrator will be required to submit a report at the end of each assignment, detailing their engagement activities over the past semester and plans for the next semester.

To apply

Interested applicants should send their CV and cover letter to the Director Camões Centre for Portuguese Language and Culture, Alexandra Lourenco Dias (alexandra.lourenco_dias@kcl.ac.uk) by 5pm, Monday 13th November 2023, with interviews taking place in person on Friday 17th November in the Camões Centre, VWB room 5.43

The cover letter should be no longer than 2 pages, detailing:

• Why you are interested in the role and how your research connects with that of the research centre


• The relevant skills and experience you have that would make you suitable for the role


• One innovative engagement activity that you would suggest for your research centre that would enable them to reach new, non-academic public

Informal enquiries should be made to Alexandra Lourenco Dias (alexandra.lourenco_dias@kcl.ac.uk)

King's is committed to creating and sustaining a diverse and inclusive workforce which represents all aspects of the communities we are part of and welcomes all applications.

Please note that applicants do not need to speak Portuguese and will work in English.

King’s encourages applications from individuals with a disability who are able to carry out the duties of the post. If you have any adjustments in relation to your application, please get in touch.

Applicants must be a King’s College London PhD Student available to work for the centre for the remainder of the academic year.

Essential Requirements:

• Excellent time management and organisation skills, able to manage own workload and prioritise tasks


• Excellent verbal and written communication skills, and ability to communicate effectively with a wide variety of stakeholders


• Practical, pragmatic approach, able to act on own initiative


• Excellent IT and digital skills


• Able to think creatively with originality and insight


• Experience of event planning and management


• Experience of balancing competing priorities under pressure of deadlines and workload


• Experience in administration and inbox management

Desirable Requirements:

• Academic qualification in a relevant discipline or equivalent experience in a relevant discipline


• Knowledge of interdisciplinary, socially engaged research and education activities, especially those in relation to Arts, Culture and Humanities


• Experience of using email


• Experience of using social media


• Experience of budget management


• Able to work occasional evenings and weekends as required for the delivery of events

 The KCL component of the XCEPT project is looking for a Project Assistant to join our team within the next month, the sooner the better. The role is full time and until March 31st, 2024. XCEPT is a large multi-country research project, funded by the UK's FCDO and UKAID, that explores pathways to peace and/or violence in fragile and conflict affected states. We have multi-method studies underway in Iraq, Lebanon, Turkey, Syria and soon in South Sudan. 

The Project Assistant will assist with the research (3 days per week) and support with project operations (2 days per week). Therefore, we think this is an exciting opportunity to gain broad experience in how large, complex research projects are implemented. Operations duties will include (but are not limited to) supporting the Project Manager with financial administration, aspects of procurement, contracting, duty of care planning and monitoring the outputs schedule. Research assistance tasks will involve literature reviews, data management and processing of survey data, quantitative data analysis, and contributing to outputs such as working papers and journal articles.  

We’d like to hear from people who are enthusiastic about the subject area and would like to continue their career in this field. As this is an early career role, it’s not expected candidates will have prior professional experience. However, research skills developed in reviewing literature, quantitative data analysis, and writing research outputs during your studies are important for the position. The Project Assistant will be listed as co-author on any papers they contribute to either through data analysis or writing. There will also be an opportunity to work on communications outputs such as blogs, podcasts, and video pieces, if this is of interest. 

- bachelors degree in a relevant subject area

- quantitative research skills developed during studying 

- administrative skills

One day data analysis and visualisation workshop to external partners. The job holders will provide technical supports onsite from 9am to 5pm, when participants have any issues with King's visitors' cloud connections, software installations, running codes (if any) debugging, etc. 3 Academia will be onsite as well to provide supervisions and support when challenges arise.

King's students, ideally postgraduate

Be familiar with King's buildings and internet connections (Eduroam, Govroam, Cloud, etc.);

Be agile in solving problems and intuitive to help;

Be familiar with Tableau;

Have some knowledge of Alteryx; 

Elementary data analysis and visualisation skills.

Good communication skills, especially talking with industrial participants from external partners.

The KCL Global Cultures Institute seeks a Research Assistant to work on the Hussein Shariffe Unhoused Archive project. This digital archiving and transnational outreach project focuses on the Sudanese artist-filmmaker Hussein Shariffe. It explores how research on audiovisual archives that are born in conditions of exile, migration and diaspora enables new thinking on questions of postcolonial restitution, repatriation and reparation. The RA role involves support with completion of a digital archive of Hussein Shariffe’s papers, and administrative support for a hybrid workshop series based in London and Cairo. The workshop series begins in January 2024, and explores methods and approaches for restitution and reparation. The RA will report to the Project PI, Erica Carter, and liaise with a working group that includes colleagues in the UK, Ireland, Germany and the MENA region.

You must be either a PGR student or postdoc.

The RA will need to be a postgraduate student or postdoc with native or near-native Arabic language competence; basic knowledge of document capture, scanning, spreadsheets and similar digital tools; good organisational and communication skills; some awareness of issues in postcolonial cultural history and/or heritage. Knowledge of issues in film history and audiovisual heritage is desirable but not essential. 

Pay is normally £20.02/hour but rates are graded according to qualifications.

The role is to work across a range of projects related to mental health policy research. 

PhD in a mental health field

Key Objectives:  

• To coordinate delivery of the project objectives and facilitate effective communication and collaboration between stakeholders.  

• To conduct systematic reviews.

• To conduct semi-structured interviews 

• To establish and maintain good working relationships with multiple stakeholders. 

• Conduct quantitative and qualitative analysis and lead on the interpretation of results.  

• To assist and/or lead writing up of project reports and papers for publication in collaboration with other team members. 

 • To present project progress and results at internal/external meetings/seminars/conferences. 

 • To ensure project documentation is organised and maintained to a good standard. 

• To ensure ethics and governance standards are adhered to. 

Communication & Networking: 

 • Communicate and collaborative effectively with team members and stakeholders. 

• Establish and maintain good working relationships with clinical services.  

• Collaborate with others in writing for publication.  

• Present to a wide range of audiences at seminars, conferences and meetings. 

• Alert to needs of service users and sensitive working within mental health settings.  

Decision Making, Planning and Problem Solving:  

• Contribute to the planning of research proposals and papers for publication.  

• Contribute to collaborative decision making with colleagues. 

• Prioritise and manage own workload to meet deadlines.  

• Attend and contribute to departmental meetings and seminars.  

Team Work:  

• Form excellent working relations with stakeholders and colleagues at all levels.  

• Collaborate with team members on data analysis and writing for publication.  

• Attend and contribute to team meetings.  

• Actively participate as a member of the department, undertaking general tasks to support team activities. 

Other:  

• We strongly encourage those with lived experience of inpatient mental health settings to apply to this role.