Customer Service & Call Centres

Including: Customer Service Advisor, Telesales Advisor, Market Research, Charity Fundraiser, Outbound Sales Advisor, etc.

We are looking for a Business Analysts to work with our Business Development and Marketing team for 3 months. The assignment is to support the Head of Business Development to set-up and manage processes to enable Business Development for the Gene Therapy Vector Facility. The tasks will include the following

  •  Follow up on potential new client leads

  • Administrative management of client pipeline

  • Administrative management of landscape activities (commercial and academic groups requesting our services)

  • Marketing: support with social media forecasting

This role is offered for ca. 2 days per week with flexibility of hours and days available.  Ideal candidate could be an active student at Kings in a Business or Scientific degree course.


A Level/ Diploma/ Degree in a business or scientific subject or working towards a diploma or degree qualification


  • Use of Microsoft office tools such as excel

  • Awareness of business processes such as contracting, proposals and costings

  • Familiarity with PubMed or other scientific databases

  • Understanding of functionality of LinkedIn


To support the Head Invigilator/ Examination Team with the day-to-day operation of examination venues. This may include (but not limited to):

  • assisting with setting up examination venues by laying out stationery, equipment and examination papers in accordance with the outlined procedures;

  • assisting candidates prior to the start of examination by directing them to their seats and advising them about possessions permitted in examination venues;

  • offering advice and guidance to unregistered candidates without allocated seats;

  • ensuring that candidates do not talk once inside the examination venue;

  • invigilating during examinations, dealing with queries raised by candidates and dealing with examination irregularities in accordance with strict procedures;

  • checking attendance during examinations;

  • recording details for early leavers and collect their scripts;

  • escorting candidates from the examination venue during the examinations as required, and supervising candidates whilst outside the examination venue;

  • collecting and collating scripts at the end of the examination in accordance with strict procedures;

  • assisting with the preparation of script envelopes;

  • supervising candidates leaving the examination venues, ensuring that candidates do not remove equipment or stationery from the venue without authorisation and ensuring that candidates leave in an orderly and quiet manner;

Other duties:

To assist the Examination Team with other examination processes, such as:

  • packing of examination papers, stationery and equipment prior to the examinations and the delivery to and from venues as appropriate;

  • preparation of seating plans;

  • delivering scrips to departmental and school offices.


Please note:

You are not eligible for this role if you are a post or under graduate at London South Bank university.



  • An understanding of examination processes

  • Effective oral/written communication skills

Skills and knowledge, essential:

  • Good numeracy skills

  • Accuracy and attention to detail

  • Flexible approach to work

  • Ability to relate to academic staff and students

  • Ability to work under pressure and to tight deadlines




School/Department: Technical Support Services        


Job Title/Grade:     Newsroom Technician G5              


Reporting to:         Technical Service Manager      



Purpose of the post



Elephant Studios at LSBU represents a multi-million investment by the University to create an industry-ready media facility that will ensure graduates have the best possible experience and employment outcomes in a fast changing media landscape.



The post holder will be responsible for ensuring the smooth running of all activities in the newsroom and radio studios and associated areas in the Elephant Studios @ LSBU facilities. The post holder will carry out the day-to-day preparation, operations, maintenance, and booking of the designated specialist spaces, as well as the support for the academic courses, research and enterprise projects. The post holder will provide professional expertise in the areas of newsroom operations, to provide guidance and advice as well as contribute to the delivery of academic activities in the specialist areas. This may include inductions, technical demonstrations including camera and lighting techniques, or other related processes. The post holder will be the first port of call for student and staff support and will be working closely with academic staff on live broadcast events.





  1. To work as part of the technical team to provide high quality technical support and demonstrations in relation to teaching, research and enterprise within the designated curriculum area.

  2. Present and demonstrate technologies, processes, software and/or associated equipment to individuals or groups of students, staff and other identified stakeholders as required.

  3. Undertake the preparation of the newsroom facilities including radio studios for classes and projects, making sure that they are safe, supplied and maintained. Manage the designated studios bookings via our online booking system.


  1. Work closely with, and be able to deputise for the technical team colleagues, including rota duty covering evening support hours across the facility. Occasional overtime may be required at busy periods of the year including shows and events.


  1. Provide expert advice related to the procurement, use and implementation of the associated technologies, including testing and evaluation of systems or relevant software.

  2. Responsible for the maintenance of all specialist equipment in the designated area/s, providing installation and hardware support where appropriate or liaising with external partners as required ensuring that the systems remain operational.

  3. To act as health and safety representative for activities taking place within the designated spaces ensuring that the facilities are fully compliant with all health and safety regulations. Carry out risk assessments and keep appropriate records.

  4. Maintain, develop and broaden expertise with his/her own knowledge of processes, systems and procedures associated with the area evaluating and implement new technical advances, innovations in hardware, software or processes in line with professional practice.

  5. Undertake other temporary duties commensurate with the level of the role, as agreed through the appropriate line management structure with the Studios Manager to meet the requirements of the department.


It is expected that the post holder will not take annual leave during key points in the academic calendar.  The post holder will be required to work flexibly due to the nature of the work in this curriculum area.


Not applicable




D = Desirable, E = Essential


  1. Professional experience in a relevant area (E). Practical Knowledge of and experience of live newsroom environments (E) including Newsroom Systems (D), practical knowledge of a range of relevant media hardware such as radio microphones, in-ear monitors and studio cameras (E) Practical knowledge of basic TV studio lighting and techniques (E), practical knowledge of broadcast equipment such as the NewTek TC1  Tricaster or other, vision mixers, sound mixers, remote camera systems and on-screen graphics (E) Knowledge of studio communications such as skype boxes, video streaming (D.) Practical knowledge of live radio studio environment (D) with Broadcast systems such as Synergy, Burli,  Ross Inception or similar (E).

  2. ICT Skills: To be committed to and have experience of using applications associated with Media ICT in both bespoke and networked environments (E). Knowledge of media distribution systems (D). Some practical knowledge of a range of relevant media applications such as Adobe premiere, After Effects, DaVinci resolve, as well as file transfer systems (D).

  3. Proven ability in providing excellent technical support and technical demonstrations in either a higher education or professional environment (E).


  1. Operational experience of Health and Safety Issues (E) and practical application of Health and Safety Measures and risk management (E).

  2. Excellent organisational, administrative and technical skills, be able to: use initiative, plan, prioritise and organise own varied workload, and potentially those of others, in a timely manner (E), to approach challenges/problems in a flexible, creative and proactive way (E). An ability to successfully undertake the projects (E). Ability to identify own training needs. (E).

  3. Highly effective interpersonal and communication skills including both oral, written and presentation skills (E).

  4. Able to demonstrate a commitment to continued learning, the willingness and ability to learn new skills in order to carry out the duties of the role, in a continuously evolving environment (E).

  5. To be able to demonstrate good customer service skills (E) and to a commitment to the provision of a quality service to both staff and students within the School of Arts and Creative Industries (and elsewhere within the University) and to external stakeholders (E).

  6. Able to demonstrate an understanding of, and commitment to, equality and diversity, and its practical application (E).


Train a group of researcher in the K-SADS interview and give them individual feedback based on an interview


PhD, trained in K-SADS interview


Trained in K-SADS interview


To provide research assistance to Dr Christel Koop (Department of Political Economy) as part of her research project on the connection between citizens and independent economic regulators (e.g., independent energy regulators, financial market regulators, and competition authorities). For this position, we are looking for an UG- or PGT-level student who speaks Norwegian (essential) and, ideally, has some knowledge of politics and/or political economy (desirable). The research assistance will involve identifying, and collecting data on, citizen-oriented provisions in the statutes of regulatory agencies in Norway, in collaboration with Christel Koop. The research assistance will take place over a period of 8 weeks, 5 hours per week (40 hours in total), at a pay rate of £13 per hour. It will take place in the period from 16 January 2023 to 12 March 2023.  


  • Educated to A-level standard or equivalent

  • At least one year of undergraduate studies


  • Norwegian-speaking (essential)

  • (Desirable) Some knowledge of politics/political economy


Literature review on MSc UI and DS related programmes' employability matrix research.

The report.

The poker card framework.




Literature research, familiarity with the UI programme