Library and Student Advisor Croydon-Temporary cover

Job Description

Key Responsibilities



 




  1. Frontline customer service from help points in person, by phone and online including:




  • Trouble shooting IT issues and IT problem solving for users with varied skills and abilities.

  • Answering library resource information and search enquiries and carrying out library account service procedures.

  • Answering first line enquiries on a range of student issues such as Course Enquiries, Disability support, Accommodation, Finance, Wellbeing, Skills for Learning and International student advice.



 




  1. Making referrals and appointments to our specialist Student Advisors and our Academic Skills, Information Literacy, and Digital Skills teams where necessary.



Contribution to the day to day running of the Library/Student Centre including:




  1. Assisting in maintaining a welcoming and safe learning environment in the Library/Student Centre including carrying out basic health and safety checks and addressing customer issues.

  2. Assisting customers with their registration and induction to the services available from the Library/Student Centre including the range of services available online and including delivering initial induction sessions and tours.

  3. Providing additional library and student IT support for users with disabilities or dyslexia and other specific user groups such as part-time learners, alumni, and visiting users.

  4. Daily library  tasks related to book and laptop circulation, student records, debtor records and inter-site loans and Collection management activities which may include processing learning resources materials, withdrawals, status changes, labelling and repairs, shelving and tidying materials, along with occasional contribution to acquisitions/metadata projects as required by colleagues in our Southwark Campus Information Resources Management team.

  5. Stock management of processing materials and customer consumables as required.

  6. Taking part in the regular collection of necessary data and statistics and collect user feedback through a variety of channels including taking part in UX exercises to contribute to continuous service improvement.



This list is not exhaustive. The postholder will be expected to carry out relevant and related tasks as commensurate with the current grade and agreed with the Line Manager or their nominee.



Qualifications

please see above



Skills

Person specification / Selection criteria



Qualifications



A - Literacy and numeracy abilities to GCSE standard.



 



B - Experience and confidence with a range of IT applications including a knowledge of modern technologies, platforms, and use of mobile devices. 



C – Experience of providing a high level of customer services and excellent customer service skills.



D - Methodical approach and attention to detail.



E - Flexible and adaptable approach to work with the ability to work under pressure and unsupervised.



F - Flexibility to allow agreed evening and/or weekend duties.



G – Excellent communication skills – verbal, written, and electronic.



H – Ability and willingness to contribute to successful teamwork in line with LSBU’s values.

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This is an exciting opportunity to join CyberASAP Phase 1.A Project aiming to address Risk Assessment in Transactions under Security Threat.



The financial losses in UK online banking due to fraud annually amount to almost 2 billion pounds. With the losses in online trading due to fake accounts, stolen credentials and information leaks the figure becomes truly astronomical. The design of security solutions requires complex expertise - understanding of the processes within transactional systems under threat, knowledge of potential adversaries and their malicious behaviour, justified choice of suitable tools for detection, neutralization and prevention, and their proper configuration. The need for software for modelling the security infrastructure, estimating the security risks and analyzing the impact of the solutions on security is extremely high due to the complexity of the task and the impossibility of demonstrating the solutions experimentally. this role is for the development of a desktop software application that:




  • Model transactions under security threats.

  • Design of security architecture and behaviour analysis through simulated transactions

  • Calculate the security risks based on parameters of security analytics.

  • Determination of the impact of security infrastructure on risks     



 



The ideal candidate for the AI/Software Engineer position is a current/graduated AI/Software Engineering PG student who will assist in the market research, analysis and implementation of software (Reinforcement Learning and Visualization algorithms for solving risk assessment tasks under security threats). strong AI and programming skills are required.



A mixed background that combines knowledge from various areas, such as AI, Machine Learning (ML), data science, and software engineering, as well as a deep understanding of the cyber security domain, is highly advantageous.



 



Qualifications

Current or Awarded MSc in AI or Software Engineering



 



Skills

The ideal candidate for the AI/Software Engineer position is a current/graduated AI/Software Engineering PG student who will assist in the market research, analysis and implementation of software (Reinforcement Learning and Visualization algorithms for solving risk assessment tasks under security threats). strong AI and programming skills are required.



A mixed background that combines knowledge from various areas, such as AI, Machine Learning (ML), data science, and software engineering, as well as a deep understanding of the cyber security domain, is highly advantageous.

Graphic designer needed to design  the following:




  • Evaluation Report (50 pages)

  • Evaluation Report Summary (5 pages)

  • Booklet outlining the impacts of Youth Safety projects  (30 pages)



There are some tables within the Evaluation report, however, most is text. There may be some photos if the local authority (who commissioned the report) allow them.



Qualifications

N/A



Skills

  • Experience of designing professional reports 

  • Experience in using graphic design software

  • Knowledge of following brand guidelines

  • Ability to work on your own

  • Ability to work to tight deadlines

  • Attention to detail

  • Experience in proof reading



It would be expected that the successful candidate will have access to their own computer and graphic design software packages 

Job purpose

To provide the first point of contact to all residents, staff, contractors and visitors presenting to Reception, providing information and advice and co-ordinating/troubleshooting of minor/routine operational problems.

To provide an effective, professional and efficient reception/administrative service for the Residential Support Service. Responsible for delivering a high level of reception/support services to all users at QMUL.



Main duties and responsibilities

• To provide a first point of contact for all customers presenting to reception in France House

• To respond to telephone queries and emails promptly and promote a positive image of QMUL

• To receive and deal with initial all enquires and to refer to appropriate members of staff when enquiry cannot be dealt with directly

• To assist with the issue and receipt of keys and access cards

• To assist in monitoring fire alarms, and door alarms and liaise with QMUL security staff as appropriate

• To report requests following departmental procedures. To input details of request to a computerised system and check the progress of requests when required

• To ensure that efficient filing and communication systems are maintained. To ensure all relevant administrative and computerised records are kept in good order

• To receive and check incoming goods and direct deliveries to the appropriate storage areas

• To report to the Security Manager during office closure periods any emergencies that require immediate attention

 To assist in the familiarisation of new staff in the general campus and all reception duties

• To support the team of Residential Assistants who are full-time registered students at QMUL

• To assist new residents in adjusting to their environment.

• To attend meetings regularly as required.

• To support the summer operation as required

• To assist with University Open Days and departmental show rounds throughout the year; this will involve supervising groups

• To assist with Moving in Weekends and Moving out Weekends in September and June plus Pre-Sessional arrivals in the summer and Associate arrivals in January.

• Coordinate initiatives and campaigns which will involve being actively involved in sending out communications to residents and guests and keeping accurate records.

• To assist with checking rooms and communal areas when required and ensuring all records for room checks are kept up to date

• To take an active role in providing a positive image for both the Estates and Facilities department and QMUL to both internal and external customers and colleagues. This will necessitate a commitment to a high standard of service delivery, excellent customer care skills and the ability to communicate effectively with individuals and groups at all levels.

• To be aware of the Investors in People Standard and Hospitality Assured Standard and to positively promote these. This will involve the individual actively participating in training and development at individual, team and department levels.

• To comply with all policies and procedures stipulated by the Estates and Facilities Directorate and QMUL.

• To ensure compliance with the University’s financial and audit regulations governing the ordering, receipt, control and security of all supplies, equipment and materials connected with the service as required.

• To undertake any other duties which are in line with the level of duties and responsibilities of the post.



Qualifications

.



Skills

  • Experience of working in a customer-focused environment

  • Familiarity with administrative/clerical work and processes

  • Experience of dealing with customers and customer complaints

  • Awareness of problems associated with student housing (Desirable)

  • Awareness of Equal Opportunities legislation and its importance in effective communications.

  • Experience of working in the hospitality/service industry, (Desirable)



Skills




  • Strong interpersonal skills and a professional presence

  • Good customer care skills

  • Computer literate including Word, Excel and e-mail

  • Excellent written and verbal communication skills

  • Ability to work independently with minimum supervision

  • Ability to deal with conflict situations with discretion and sensitivity



Other




  • A flexible attitude to working hours will be required, including working beyond the normal working times during busy periods (Summer, Move in and Move out etc where time off in lieu will be given). This role requires weekend working, with regular shifts Saturdays and Mondays 1-9pm. 

  • *The ability to meet UK ‘right to work’ requirements.

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