Reservations Coordinator

Job Description

We are seeking a highly motivated Accommodation Professional to join the Summer Accommodation team at King’s College London. Based at Strand campus, and reporting to the Summer Reservation Manager,  you will be responsible for managing the summer accommodation bookings and customer service to both internal and external customers.



If you are looking for experience and you have what it takes to meet this demanding and challenging role, you could be just the person we’re looking for. In return, we offer a competitive salary and possible career development opportunities.



• Working with internal and external summer school clients, to deliver approximately one hundred thousand bed nights over a ten-week period. The role is the main point of contact for all summer accommodation requests.

• To manage enquiries and coordinate summer residential accommodation for all groups and individuals.

• To manage booking for all Halls of Residences through all booking channels including Online Travel Agents (OTA’s).

• To manage enquiries for summer residential accommodation for small groups and individuals.



• To implement and assist in an agreed marketing strategy and provide client support.



• Assist in clients’ sales leads, organise site visits and coordinate all aspects of bookings to ensure an efficient service.



• Asist where required to provide accurate recording of relevant financial data for marketing and management reporting purposes.



• Undertake any other reasonable duties that may be required from time to time by the Summer Reservation manager.



• Manage and collate feedback from internal sources and third-party providers and review with the Summer Reservation Manager on a series of continual improvement.



• Be flexible and adaptable Inc. shift patterns and location to meet the demands of the business.



The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.



Qualifications

Educated to graduate level or equivalent - Desirable



Excellent written and spoken English - Essential



Skills

Previous rexperience in a Residential Venue/Hotel environment - Essential



Experience in prioritising tasks and managing busy workloads successfully to ensure that deadlines are met - Essential



Client management as well as account management experience - Essential 



Knowledge and understanding of PMS, channel management and best practices - Essential



High level of attention to detail - Essential 



Ability to take the initiative and seek to constantly improve performance - Essential 



Excellent telephone manner - Essential 



Working knowledge of MS Office applications including Word, Excel, Outlook, Office365 and Teams - Essential 



 

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Only for pre-agreed student hosts.



Qualifications

Only for pre-agreed student hosts.



Skills

Only for pre-agreed student hosts.

Launched in 2022, the King's Institute for Artificial Intelligence is dedicated to establishing a coherent and prominent presence for AI at King's College London. Our immediate aims include fostering networking and collaboration across the King's AI community, as well as serving as a central point of coordination for both internal initiatives and external partnerships. In pursuit of these objectives, the Institute is seeking to appoint a Part-Time External Engagement Projects Officer to advance various initiatives focused on enhancing our external visibility and engagement. 



Job Title: Part-Time External Engagement Projects Officer 

Number of Hours: Up to 30 hours over 3 weeks (in the first instance) 

Available from: June 24, 2024 

Interview date: Friday 14 June  



Qualifications

Essential 





  • Completion or near-completion of an undergraduate degree, preferably in AI, Computer Science, or a related field or equivalent experience.  





 





  • Strong interest in AI and a solid understanding of its key subfields. 




  • Proficiency in Microsoft Office Suite, including Word, Excel, and SharePoint. 




  • Excellent oral and written communication skills, with the ability to convey complex ideas effectively. 




  • Highly organised with strong attention to detail and the ability to work independently and collaboratively within a team. 





Desirable 





  • Having or pursuing a postgraduate qualification in a related field. 







  • Working knowledge or experience of working in the context of industry partnerships with universities. 





 



Skills

Key Responsibilities: 





  • Reporting to the Turing Partnership Manager, and working closely with the Communications and Engagement Manager, support and assist with a variety of tasks which will increase the Institute’s ability to engage with industry and external partners. Examples might include (but are not limited to): 




  • Compiling a directory of local startups and SMEs with a focus on AI, including researching existing initiatives and establishing a system for information management. 




  • Utilize existing internal mapping data to create a directory of AI experts at King’s, showcasing their locations and areas of expertise. 




  • Revising existing mapping surveys to better suit the Institute’s objectives to map AI expertise at King’s. 




  • Collaborate with the Communications and Engagement Manager and the Turing Partnership Manager to revise the external-facing website as needed. 




  • Undertake reasonable duties and tasks as required by the Turing Partnership Manager. 



This role will be working in a fast-paced team, supporting the delivery of the King's Education Awards 2024. The awards will take place on the Strand Campus on Thursday 13 June 2024 from 4-8pm, so applicants must ensure they are available to be on campus on this date and time for the event. 



Please note: the maximum number of hours that a student can work per week is 20 hours. The number depends on external regulations governing working for international students as well as university regulations around working while studying. If you hold another role, please ensure the hours from this role combined with the hours from any other roles held do not exceed 20 hours per week.  



 Responsibilities   



For the King’s Education Awards 2024, you will primarily be based at the mug collection table where nominees will arrive to collect their mugs which will require you to:




  • Organise the mug collection station at the direction of the project manager 

  • Greet colleagues upon arrival and find their name in the alphabetical list of labels 

  • Once found, stick the label to an individually boxed mug and tick them off the list 

  • At the end of the event, return the ticked off list and labels to the event manager and repack any unclaimed mugs back into the large delivery boxes 



We are expecting around 120 attendees so this operation must run smoothly, efficiently and most importantly, must not disrupt the flow of the celebration. You may be required to assist during other parts of the event (including setting up and clearing away), at the discretion of the event manager.



Please note, the dress code for the event is smart casual. 



Interested applicants should possess the following skills and apply by submitting a CV:




  • Excellent verbal communication skills   

  • An eye for detail  

  • Ability to manage a busy workload while remaining calm and displaying tact at all times   

  • Some previous experience in supporting large-scale events.  



The successful applicant will be contacted by email by Tuesday 11 June 2024 at the latest.



Qualifications

Not applicable



Skills

Not applicable

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