We are seeking a highly motivated Accommodation Professional to join the Summer Accommodation team at King’s College London. Based at Strand campus, and reporting to the Summer Reservation Manager, you will be responsible for managing the summer accommodation bookings and customer service to both internal and external customers.
If you are looking for experience and you have what it takes to meet this demanding and challenging role, you could be just the person we’re looking for. In return, we offer a competitive salary and possible career development opportunities.
• Working with internal and external summer school clients, to deliver approximately one hundred thousand bed nights over a ten-week period. The role is the main point of contact for all summer accommodation requests.
• To manage enquiries and coordinate summer residential accommodation for all groups and individuals.
• To manage booking for all Halls of Residences through all booking channels including Online Travel Agents (OTA’s).
• To manage enquiries for summer residential accommodation for small groups and individuals.
• To implement and assist in an agreed marketing strategy and provide client support.
• Assist in clients’ sales leads, organise site visits and coordinate all aspects of bookings to ensure an efficient service.
• Asist where required to provide accurate recording of relevant financial data for marketing and management reporting purposes.
• Undertake any other reasonable duties that may be required from time to time by the Summer Reservation manager.
• Manage and collate feedback from internal sources and third-party providers and review with the Summer Reservation Manager on a series of continual improvement.
• Be flexible and adaptable Inc. shift patterns and location to meet the demands of the business.
The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
QualificationsEducated to graduate level or equivalent - Desirable
Excellent written and spoken English - Essential
SkillsPrevious rexperience in a Residential Venue/Hotel environment - Essential
Experience in prioritising tasks and managing busy workloads successfully to ensure that deadlines are met - Essential
Client management as well as account management experience - Essential
Knowledge and understanding of PMS, channel management and best practices - Essential
High level of attention to detail - Essential
Ability to take the initiative and seek to constantly improve performance - Essential
Excellent telephone manner - Essential
Working knowledge of MS Office applications including Word, Excel, Outlook, Office365 and Teams - Essential
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