Switchboard Operator and Estates Services Assistant

Job Description

Purpose of the post:



 



To provide a friendly and professional customer focussed telephony service, ensuring appropriate and timely response to internal and external callers.



 



To provide a friendly and professional customer focussed service to internal and external customers using the Timetabling and Servicedesk services.



 



As a frontline service for the University, the role holder will be expected to represent the University in accordance with the values and standards of the organisation.



 



During certain periods the post holder may also be required to assist with cover for the Estates Service Desk.



 



 



 



 



MAIN ACTIVITIES AND RESPONSIBILITIES:



 




  1. To deliver a professional, customer-oriented telephony service; responding to calls and enquiries promptly and politely and transferring callers to the requested or most suitable destination.

  2. To operate the telephony system, ensuring all faults and issues are reported promptly.

  3. To direct callers to alternative resources (i.e. LSBU website, email, etc.) where appropriate.

  4. To monitor internal numbers and accuracy of telephone records and advise of identified discrepancies.

  5. To assist The Timetabling Team in the smooth running of the Central Room Booking and Timetabling service.

  6. Processing central room booking requests by phone or email in a professional and customer friendly manner.

  7. To update classroom timetable displays and provide PDF room booking sheets to relevant stakeholders on a weekly basis.



 




  1. Respond promptly and effectively to customer requests ensuring that all calls and emails to the EAE Service Desk are logged using the Computer Aided Facilities Management (CAFM) system and prioritized by urgency in line with the departments Service Level Agreement.



 




  1. Undertake other duties temporarily or on a continuing basis, as may reasonably be required, commensurate with the grade.



Qualifications

Please see above



Skills

  • SELECTION CRITERIA:

  • Excellent customer communication skills: the ability to communicate calmly and patiently and to assist a range of internal and external callers

  • Experience of delivering a public customer facing service; ideally within an enquiries or call centre environment

  • Experience of using Switchboard system(s)

  • Educated to at least GCSE level or possess equivalent work experience ideally in and estates and facilities or property management environment.

  • A flexible approach to work; the willingness to adapt to changing circumstances and to assist within other areas of the department’s activities when required

  • Experience of dealing with customer requests in a polite, efficient and effective manner.

  • Experienced in a comparable role providing a highly customer focused service with the ability to deal with email and telephone enquires in a calm and professional manner.

  • Good organisational skills and an ability to use initiative and work as part of a team.

  • Ability to work successfully as part of team or on own initiative with a minimum of supervision.

  • The ability to remain calm and diplomatic under pressure.

  • Well-developed interpersonal and oral/written communication skills.

  • Have a comprehensive working knowledge of IT systems and experience of computerised Help Desk systems is desirable.

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King’s Health Partners Women and Children Health Clinical Academic Partnership are looking for a research assistant to support the services we provide.  



The post holder will be responsible for reviewing transcripts from qualitative interviews. This will involve:




  1. Listening to the audio recording of an interview and correcting and amending an AI version of the transcript.



There will be be approximately 20 interviews of varying lengths (25mins - 1 hour). This work will take approximately 40 - 50 hours to complete.



Qualifications

BSc/BA



Skills

  • Good IT skills (Microsoft Word)

  • Experience with qualitative interview transcripts

  • Some knowledge of Women and Children's Health 

Application Closing Date: 25th Feb 



 



Purposes of the post:



We are looking for an adaptable team player who is willing to be on campus 5 days per week ensuring resourcing of teaching space. This role will have a School administrator focus and provide research support to the associate dean for research and enterprise.



 



 



About you:




  • Can-do attitude

  • Dynamic

  • Strong ability to problem solve

  • Comfortable with lone working and as a team



 



MAIN ACTIVITIES AND RESPONSIBILITIES




  • Undertake duties of and provide cover for, the School administrator with a Research focus, as and when required, to ensure continuous support is provided.

  • Provide administration and clerical assistance in the day to day running of the School, in liaison with central service departments.

  • In liaison with stakeholders provide support for the arrangement and management of marketing and promotional and other school events.

  • Assist the Deanery team with organisation of diaries / calendars / work schedules, typing of correspondence, taking messages, notes and minutes, arranging meetings.

  • Assist the Deanery team with raising Purchase orders and onboarding contracts within the School.

  • To deal with written and oral queries from staff, other university departments and external contacts in a professional, sensitive, confidential and effective manner, redirecting queries where appropriate.

  • Assist in the preparation, collection, collation and dissemination of information as requested by the DoO and SET.

  • To ensure that procedures for access to, and retention of, information within the School comply with the requirements of the University and the Data Protection Act.

  • Undertake other reasonable duties as agreed by the DoO and commensurate with the level of the role, which may be necessary, from time to time, to meet the requirements of the School. The line manager may request additional duties that are within the scope, spirit and purpose of the role.

  • In liaison with the Associate Dean for Research and Enterprise (ADRE) and Research Group leads, provide support for research events and activities, as well as research and enterprise reports and deliverables.

  • Provide administrative support to the ADRE, such as collating information related to REF29, minute taking for meetings, financial administrative (e.g., organising payments and tracking of payments for research related costs) and assist with comms within the school.

  • Within reason, the duties and role of the postholder may be changed, after appropriate consultation, in response to changing organisational requirements. It is expected that the postholder will not take annual leave during key points in the academic calendar.



 



Qualifications

N/A



Skills

SELECTION CRITERIA



D = Desirable; E = Essential




  1. Practical administrative experience (E) and knowledge of typical procedures in an office environment (D) preferably within the Education sector (D).

  2. Excellent organisational and administrative (E) skills, be able to: use initiative, plan, prioritise and organise own varied workload, in a timely manner (D), to approach challenges/problems in a flexible, creative and proactive way (D), and to operate flexibly either as part of a team or independently (E).

  3. Ability to work to deadlines and to cope with tight schedules in a calm and efficient manner (E).

  4. Highly effective interpersonal and communication skills including oral (E), written/literacy (E), numeracy (E) and presentation skills (D). Good customer service/relationship skills (E).

  5. To be committed to and have experience of the application of ICT in administration (E). Knowledge of word processing, databases and spreadsheets (E) and of the use of the web (D). Willingness and ability to learn new packages in order to carry out the duties of the role (E).

  6. Committed to and have experience of qualitative office practice in relation to version control, file management (D), administrative procedures (D), diary management (D), business hospitality (D).

  7. Experience of taking minutes (D) and servicing committees (D).

  8. Able to demonstrate an understanding of, and commitment to, equality and diversity, and its practical application (E).

  9. Ability to demonstrate commitment to excellence in customer service (E). Able to demonstrate an understanding of, and commitment to, equality and diversity, and its practical application.

We are seeking a Content Editor to oversee the content of WoolfNotes.com, a major new digital humanities project at King’s College London.



WoolfNotes.com is the website of a project to digitize Virginia Woolf’s reading and research notes, bringing into the public domain Woolf’s last remaining substantial unpublished work. Her personal reading and research notebooks demonstrate the depth of her historical knowledge and the wide range of her reading, casting new light on both her fiction and critical work. WoolfNotes.com presents high specification images of approximately 7000 manuscript and typescript pages from the archives of the Monks House Papers in Sussex (UK), the Berg Collection at the New York Public Library, and the Beinecke Library at Yale. 



The Content Editor will be expected to:




  • manage the content for Woolfnotes.com,

  • initially verify the site,

  • proofread existing entries and check for any lacunae,

  • manage any changes and expansion of the content,

  • attend periodic meetings with WoolfNote.com’s academic co-leads.



 



The content editor will report to Clara Jones and Anna Snaith, academic co-leads of WoolfNotes. We anticipate the role will run until June or July 2024.



Qualifications

You must be a current PhD student. 



Skills

Content Editor Requirements




  • Strong time management skills and the ability to work independently.

  • Excellent command of the English language.

  • Writing, copy editing, and proofreading experience.

  • Highly organised and detail oriented.

  • Proficient in desktop publishing software.

  • Understanding of digital humanities projects is desirable.

  • Familiarity with WordPress platform is desirable.

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