NOT SUITABLE FOR STUDENTS
Job purpose
To work as part of either the Recruitment or the HR Operations Services Team to provide a quality, timely, customer focused HR recruitment/contractual administration/transactional service to key stakeholders, job applicants and customers throughout the Queen Mary community.
To assist with a range of administrative support appropriate to the grade and as required within the HR team, by managers and employees, abiding by all HR policies and procedures and making sure key associated tasks are delivered, including maintenance of records.
To operate as an effective and flexible member of the HR team, supporting the work of the department in the delivery of an effective HR service to line managers, staff and prospective job applicants.
Main duties and responsibilities
To provide a high level of customer service to all customers, including staff at the University and job applicants
To support the Recruitment or HR Operations function to help provide high quality HR administrative support. Duties will include:
o Recruitment administration
o Asylum & Immigration Documentation checks for New Starters/Re-Joiners/Lifecycle of Employee/ Extensions/Annual Right to Work checks o General HR administration
o Administration of employment administration o ResourceLink/Payroll updates
o Administration support providing letters for grading of posts
o Probation administration o Administration of Parental Leave
o Termination of employment (all categories)
o Upkeep of electronically stored personal records
o Compliance with Data Protection Legislation
To provide accurate and timely information to members of staff in the wider University.
To apply a good working knowledge of administrative processes to answer queries and resolve problems from colleagues and external customers.
To manage own workload allocated by the Recruitment or HR Operations Team Leader ensuring that all queries are dealt with in a timely, accurate manner, escalating complex problems to the relevant senior colleague as required.
To input and make revisions to electronic systems and produce contractual and other documentation within defined quality standards and service level agreements.
To follow published procedures and work instructions where supplied, using appropriate judgement as to when to escalate an unusual enquiry to the Recruitment or Employment Administration Services Team Leader.
To ensure that all written documentation e.g., e-mail, letters, contracts are accurate and contains the correct information.
To work across the wider Recruitment and HR Operations Team, in response to peaks and troughs of business activity and to provide additional HR administrative support for seasonal activities such as e.g., the processing of Student Ambassador, Demonstrator, Teaching Assistant and Teaching Fellow and other short term engagements.
To provide information and guidance on administrative processes to any new members of staff in the department.
Ensure that electronic filing is carried out promptly, securely and accurately
To maintain confidentiality in all matters, adhering to Data Protection legislation at all times.
QualificationsA minimum of three GCSE?s grades A-C including Mathematics and English or Equivalent
SkillsAdministrative experience with the demonstrable ability to work on own initiative and take ownership of allocated activities
Previous experience of working within a Human Resources environment
Previous experience of working with HR systems, and experience of using ResourceLink would be a distinct advantage
Experience of working in a large and complex organisation
Excellent IT skills and knowledge of Microsoft Office Packages specifically Word, Excel, and Teams
Good written and oral communication skills and numeracy skills
Strong customer service skills
The ability to manage conflicting priorities and work well under pressure
Demonstrable team working ethic and skills
A keen interest in Human Resources and an awareness of and/or willingness to learn about relevant employment legislation
Able to draft written correspondence, including contractual correspondence and emails, to a good standard
Ability to present information clearly and concisely using Microsoft Office packages
Able to deal sensitively with confidential information
Good interpersonal skills
Organised, methodical and accurate with excellent attention to detail
Demonstrable focus on continuous improvement
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