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Event Assistants
Job Description
The Queen Mary Venues Team produces a large number of events at the College which are attended by members of the public, politicians, external stakeholders, business leaders, partner organisations, alumni, students and staff.
You will be tasked to work in a variety of roles as part of a high profile front-of-house team to ensure event attendees receive a high quality experience and to project a positive image of Queen Mary, University of London to these visitors.
Depending on the nature of the individual event, you will be deployed into a range of roles to assist with the successful delivery of the function and to ensure all attendees are afforded excellent levels of customer service.
Roles might include:
- Welcoming visitors to a venue
- Controlling entry into a space
- Supervising an audience during an event
- Staffing a cloakroom/registration point
- Assisting with the set-up/break-down of an event.
- There may also be a requirement to undertake office-based duties to assist the Events Office with any tasks/administration in the lead-up to an event.
- You will also fulfil critical roles such as stewarding events in Queen Mary’s licensed venues (e.g. The Great Hall) to ensure compliance with relevant legislation, local authority rules for theatre management and fire safety procedures.
You will be required to:
- Understand the complexities of each type of event depending on size, client needs, timing and collaboration with other departments.
- To prepare the venue for the arrival of event attendees by assisting with seating arrangements, distribution of programmes/materials, inspecting areas for cleanliness/hazards and participating in pre-event briefings.
- Be present in the area required for that role at the requested times and to undertake the specific duties of that role as per the pre-event briefing and instruction issued by the Duty Manager / Events Office
- To check tickets or registration lists as required with high degree of accuracy, ensuring event attendees are admitted in accordance with any controls or admission policies in operation.
- To assist in maintaining the general appearance and tidiness of the areas being used for the event and to report any issues relating to cleanliness which cannot be easily resolved to the Duty Event Manager or other relevant staff present from the Events Office.
- To assist the Duty Event Manager or other relevant staff present from the Events Office with the set-up or break-down of event equipment, displays, decorations or other materials relating to the event.
- To use equipment (e.g. 2-way radios, cloakroom printer) as necessary in accordance with any instructions given.
- To ensure the security of any equipment, cash or cloakroom items left in custody by not leaving such areas unattended.
- To wear any EST uniform provided, or to dress smartly in accordance with guidance issued by the Events Office depending on the nature of the event.
- To behave accordingly when working at events to ensure a professional and positive image is conveyed at all times. Eating, drinking, smoking and the use of mobile phones when on duty is not permitted
- To welcome attendees in a polite and enthusiastic manner, paying attention at all times to their needs, whilst providing excellent customer services
- To respond quickly and positively to questions, requests, problems or complaints raised by event attendees and to resolve them effectively
Qualifications
These positions will suit a current QM Student
Skills
Competency Based Skills
- Communication Skills the ability to pass on information to others, both verbally and written, and to write engaging material and posts. Proactive willingness to learn and work “hands-on” in marketing/communications within professional services/consulting arena.
- An interest in Events, Arts, a genuine interest in working with and for a wide variety of professionals visiting QM for reasons such as conferences, arts and culture projects and student events.
- Proactivity and use of Initiative the ability to act in advance, plan ahead and carry out duties in a forward thinking manner. Ability to work unsupervised.
- Problem solving the ability to be flexible and respond to any challenges that arise.
- Attention to detail ensuring written accuracy when producing documents and materials.
- Motivation – the ability to achieve key goals.
- Time management skills ability to prioritise work in order to meet deadlines.
- Enthusiasm – a genuine interest in promoting crosscultural communication
- Team working skills – ability to collaborate, work well with others, lead and follow.
You will receive a wide range of training in:
- Technical training in Lecture Theatres and classrooms for events.
- Front of house skills, including ticketing, box office and ushering.
- Fire marshall and health and safety training.
MORE JOBS LIKE THIS
MUST BE CURRENTLY ENROLLED AS A QUEEN MARY STUDENT.
Who we are
Situated within IT Services, the Technology Enhanced Learning Team (TELT) provides strategic oversight of e-learning at QM and works to promote, support, and develop technology-enhanced learning across the institution. It is responsible for institution-wide learning applications such as:
- QMplus, the online learning environment (based on Moodle and Mahara)
- Q-Review lecture capture (based on Echo360)
- Turnitin, to assist with similarity detection
- Kaltura for media streaming
About the post
Main duties:
To deliver engaging and informative TELT inductions to new students during QM’s Welcome Week, 2024/25. This assignment is a total of 27 hours.
We are seeking 8 enthusiastic, confident, and tech-savvy students to join our team as part-time TEL (Technology Enhanced Learning) Student Ambassadors, to work with members of the TEL Team delivering TEL student inductions during Welcome Week, September 2024.
We recently worked with the Faculty of Humanities and Social Sciences (HSS) on a project where a team of Student Digital Champions gathered feedback from their peers and made suggestions on how the student inductions offered by the TEL Team can be improved. Last year we worked with 3 TEL Student Ambassadors to update and develop the TEL student induction programme, based on the feedback gathered from students. Our new improved inductions were well received, and we intend to deliver a similar programme in September 2024.
As a TEL Student Ambassador, you will play a vital role in promoting the effective use of learning technologies to enhance the educational experience of students.
Responsibilities include:
- Engage new students with our technologies by sharing individual experiences during face-to-face Welcome Week inductions.
- Deliver student inductions during the Welcome Week, alongside a member of the TEL Team. This includes presenting information, providing demonstrations, and addressing any queries or concerns raised by students.
- Actively promote the benefits and features of learning applications supported by the TELT, emphasising how these technologies can enhance the learning experience.
Benefits:
- Valuable experience in public speaking and presentation.
- Opportunity to represent the student voice in the development of digital learning initiatives.
- Training provided in the delivery of the TEL induction programme.
- Opportunity to enhance your CV and develop transferable skills.
- £13.99 per hour, paid on a weekly basis
Qualifications
Must be a current QMUL student
Skills
- Currently enrolled as a student at Queen Mary.
- Passionate about technology enhanced learning and its potential to improve student experience.
- Strong communication and interpersonal skills.
- Excellent public speaking and presentation skills, with the ability to engage and connect with diverse audiences.
- Strong interpersonal skills, with the ability to build rapport and effectively communicate with students and colleagues.
- Willingness to work collaboratively with other student ambassadors and the TEL Team.
- Ability to pick up new technologies in short order.
AVAILABILITY - Mandatory:
- Available to attend online training during week commencing 26th August 2024. (Exact date to be confirmed)
- Available to attend in-person training on campus during week commencing 2nd September 2024. (Exact dates and times to be confirmed)
- Available to work during Welcome Week (16th – 20th Sep), Monday to Friday, between the hours of 9-5pm (exact hours to be confirmed)
Event assistant for an SSPP event on 25 June (Tuesday) in The Exchange, Strand campus. Shift timings are 5-8pm BST.
Duties include checking in guests, helping with the roving mic.
Event details: 'General Election 2024: Manifestos Under The Microscope'.
In this event on 25 June polling expert Sophie Stowers (King's Policy Institute) will moderate an expert discussion on the proposed policies in their published manifestos. The panel will seek to answer whether what the parties are proposing is feasible, affordable, or evidence-based. The event will cut through some of the noise of the campaign to provide insights into key policy areas including security, the environment, immigration and the economy.
More: https://www.kcl.ac.uk/events/general-election-2024-manifestos-under-the-microscope
Qualifications
Students who have not completed the Right to work check will not be considered.
Skills
Preference to SSPP students. Prior event experience is desirable but not essential.
The KCLWP Pre-16 Team are looking for a group of ambassadors to support at our annual Family Day on Saturday 13th July 2024. The shift time will run from 08:45am-3:30pm. Family day will take place on the Stand Campus.
If you are selected for this shift, there is a compulsory PAID briefing on Friday 12th July from 2:00pm-3:30pm on the Strand Campus. Please do not apply for this shift unless you can attend this complusory PAID breifing.
We will be expecting around 200 guests for a fun and informative day filled with academic skills sessions, subject workshops, parent talks, free lunch etc.
Ambassadors will be supporting with:
- - Registering guests on arrival
- - Directing guests to the right rooms
- - Supporting with the pupil sessions/workshops
- - Leading campus tours
- - Sharing your experience as a student at King's
- - Setting up and packing down the event and more...
- Any confident medic ambassors will also be potential used to lead clinical skills workshops.
This will be a fun shift where you will get to work with many of our Scholars and their families. Lunch will be provided for you on the day.
If you are selceted for this shift, you will be sent a Microscoft form to fill out with some additional details.
Please do not apply for this shift if you are unavailable to attend the compulsory PAID briefing on Friday 12th July from 2:00pm-3:30pm on the Strand. Campus.
Qualifications
N/A
Skills
N/A
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