Technology Enhanced Learning Student Ambassador

Job Description


Who we are

Situated within IT Services, the Technology Enhanced Learning Team (TELT) provides strategic oversight of e-learning at QM and works to promote, support, and develop technology-enhanced learning across the institution. It is responsible for institution-wide learning applications such as:

  1. QMplus, the online learning environment (based on Moodle and Mahara)

  2. Q-Review lecture capture (based on Echo360)

  3. Turnitin, to assist with similarity detection

  4. Kaltura for media streaming


About the post

Main duties:

To deliver engaging and informative TELT inductions to new students during QM’s Welcome Week, 2024/25. This assignment is a total of 27 hours.

We are seeking 8 enthusiastic, confident, and tech-savvy students to join our team as part-time TEL (Technology Enhanced Learning) Student Ambassadors, to work with members of the TEL Team delivering TEL student inductions during Welcome Week, September 2024.

We recently worked with the Faculty of Humanities and Social Sciences (HSS) on a project where a team of Student Digital Champions gathered feedback from their peers and made suggestions on how the student inductions offered by the TEL Team can be improved. Last year we worked with 3 TEL Student Ambassadors to update and develop the TEL student induction programme, based on the feedback gathered from students. Our new improved inductions were well received, and we intend to deliver a similar programme in September 2024.

As a TEL Student Ambassador, you will play a vital role in promoting the effective use of learning technologies to enhance the educational experience of students.

Responsibilities include:

  • Engage new students with our technologies by sharing individual experiences during face-to-face Welcome Week inductions.

  • Deliver student inductions during the Welcome Week, alongside a member of the TEL Team. This includes presenting information, providing demonstrations, and addressing any queries or concerns raised by students.

  • Actively promote the benefits and features of learning applications supported by the TELT, emphasising how these technologies can enhance the learning experience.


  • Valuable experience in public speaking and presentation.

  • Opportunity to represent the student voice in the development of digital learning initiatives.

  • Training provided in the delivery of the TEL induction programme.

  • Opportunity to enhance your CV and develop transferable skills.

  • £13.99 per hour, paid on a weekly basis


Must be a current QMUL student


  • Currently enrolled as a student at Queen Mary.

  • Passionate about technology enhanced learning and its potential to improve student experience.

  • Strong communication and interpersonal skills.

  • Excellent public speaking and presentation skills, with the ability to engage and connect with diverse audiences.

  • Strong interpersonal skills, with the ability to build rapport and effectively communicate with students and colleagues.

  • Willingness to work collaboratively with other student ambassadors and the TEL Team.

  • Ability to pick up new technologies in short order.


  • Available to attend online training during week commencing 26th August 2024. (Exact date to be confirmed)

  • Available to attend in-person training on campus during week commencing 2nd September 2024. (Exact dates and times to be confirmed)

  • Available to work during Welcome Week (16th – 20th Sep), Monday to Friday, between the hours of 9-5pm (exact hours to be confirmed)


Job Context 

The Festival of Communities is an annual event organised by Queen Mary in collaboration and partnership with local community organisations in Tower Hamlets. The festival is designed to celebrate living and learning in Tower Hamlets, and bring local residents together with staff and students at Queen Mary. It features interactive, hands-on activities linked to research taking place across the university, community activities and stalls, and family friendly activities such as face painting. More information can be found at  

Job Purpose 

The Festival of Communities PhD Crew members will work with the Centre for Public Engagement team (CPE), to support the delivery of the Festival of Communities taking place on the 8th June 2024. The Festival operations are run each year by the CPE along with a local event production company. This role will support the CPE team in delivering the Festival, taking on an operational role during the event. 


Key dates candidates must be available for:  

  • Briefing session (in person on ME campus) - Wednesday 5th June, 2-4.30pm (2.5hrs) 

  • Festival – Saturday 8th June, 9-6pm 

Preference will be given to those who are available for the briefing and full Festival day.  

A Festival t-shirt and lunch will be provided for the Festival day.  


Main Duties & Responsibilities 

  • Meeting and greeting visitors to the Festival locations. 

  • Responding to questions from exhibitors and local residents, ensuring a positive experience for all during the Festival of Communities (8th June). 

  • Work as part of the Festival of Communities delivery team, ensuring exhibitors and visitors are supported and using initiative to solve problems as they arise. 

  • Assisting with the set up and pack down of the Festival in Stepney Green Park. 

  • Leading on implementing various evaluation methods during the Festival. This includes talking to activity participants and visitors about their festival experience, running evaluation activities and encouraging young people to complete stamp trails. 

  • Representing Queen Mary University of London. 

  • Undertake other duties to support the Festival of Communities within the scope of this role, as determined by the Community Engagement Manager and Public Engagement Officer. 

  • Demonstrate a commitment to QMUL’s ideals of equity and diversity. 


The above list of responsibilities is not exhaustive and the jobholder may be required to undertake other duties commensurate with the level of the role, as reasonably requested by their line manager. 

This job description sets out the duties of the post at the time it was drawn up. Such duties may vary from time to time without changing the general character of the duties or level of the responsibility entailed. Such variations are a common occurrence and cannot in themselves justify a reconsideration of the grading of the post.  

We can make reasonable adjustments to this role to fit your needs. 


How to apply:

Personal Statement 

Please provide details of why you want to be involved in the Festival of Communities and what you are hoping to gain from this experience.  

Maximum 300 words 

Please let us know your level (undergrad, master, or PhD) and year of study. 

Please confirm that you are available for all of the dates below: 

  • Wednesday 5th June, 2-4.30pm – Festival Crew briefing session (in person on ME campus) 

  • Saturday 8th June, 9-6pm – Stepney Green Park 





Below lists the essential and desirable requirements needed in order to perform the job effectively. Candidates will be shortlisted based on the extent to which they meet these requirements. 

Experience/Skill Requirements 

Current Queen Mary University of London student - Essential (A) 

Experience supporting event logistics and operations - Desirable (A/I)

Experience of public engagement, outreach or related activities - Desirable (A/I) 

Excellent interpersonal skills - able to interact with a diverse range of contacts from multiple disciplinary backgrounds - Essential (A/I) 

Ability to use own initiative to find solutions to problems as they arise. - Essential (A/I) 

Excellent communication skills – written and verbal - Essential (A/I)

Experience in a customer or visitor-focussed environment - Desirable (A/I) 



E = Essential: Requirements without which the job could not be done. 

D = Desirable: Requirements that would enable the candidate to perform the job well. 

How Assessed: 

A = Application 

I = Interview  

Hours will vary with October being the busiest period.

Reports to
Employer Liaison & Events Manager/relevant Careers Consultant, King's College London Careers & Employability
1. To promote King's Careers & Employability facilities, services and events as widely as possible within King's.
2. To assist in the delivery of Careers events programme throughout the year
Objectives/specific tasks
This is not an exhaustive list. Other reasonable tasks will be delegated by the ELE Manager/Careers Consultant
- Act as an ambassador with students and academic departmental staff for specific schools
- Assist staff posting information and advice on social media and monitoring client engagement with social media
- Market events through various channels
- Assist staff distributing posters and flyers at specific campus(es)
- Work autonomously to host evening employer events on campus (events usually finish 20.00-21.00)
- Be responsible for meeting employers on campus for evening presentations
- Take notes from employer presentations to submit a brief report to Careers & Employability
- Collect feedback and survey results and enter onto careers information management system
- Work at the Careers Fairs
- With permissions from academic staff, make announcements at lectures about forthcoming careers events and services
- Attend open days, post-offer days, fresher's fairs, careers road shows, etc. to inform current and prospective students about Careers & employability
- Canvas student views on King's Careers & Employability and the services it offers, including facilitating focus groups

Current King's Student

The candidate will need:
- Positive and friendly approach to their work, with clear customer focus
- Ability to communicate effectively with a range of people
- Ability to empathise with the needs of, and issues concerning, students, employers and staff
- Ability to organise own workload to agreed targets, prioritise tasks and keep to deadlines
- Initiative to work autonomously and find solutions to problems when necessary
- The willingness to work in the evenings (normally until 21.00).

Event assistant for an SSPP event on 25 June (Tuesday) in The Exchange, Strand campus. Shift timings are 5-8pm BST.

Duties include checking in guests, helping with the roving mic. 

Event details: 'General Election 2024: Manifestos Under The Microscope'.  

In this event on 25 June polling expert Sophie Stowers (King's Policy Institute) will moderate an expert discussion on the proposed policies in their published manifestos. The panel will seek to answer whether what the parties are proposing is feasible, affordable, or evidence-based. The event will cut through some of the noise of the campaign to provide insights into key policy areas including security, the environment, immigration and the economy.



Students who have not completed the Right to work check will not be considered.


Preference to SSPP students. Prior event experience is desirable but not essential.