Residences Conduct Officer

To support the Residences Wellbeing Team with developing a harm-reduction approach to misconduct issues in Halls and overseeing and implementing the Residences Disciplinary Policy to ensure a safe living environment for students. This includes managing behaviour of students in Halls, as well as supporting with behaviour-related welfare issues, taking the lead on complex cases, and referring serious cases of misconduct with the College Student Conduct and Appeals team.

This is includes (but is not limited to) the following responsibilities:

Conduct Case Management

• Accurately record and track misconduct cases on the ResiConduct database.


• Review incident reports submitted by the team daily and follow up with the relevant individuals to ensure cases are not left open unnecessarily and those cases that require further action are dealt with in a timely manner.


• Advise and support all Resident Managers and residences teams with investigating incidents (Fact Finding Investigations) and submitted reports which are to be dealt with under the Residences Disciplinary Policy are accurate and all information is up to date.


• Organise and oversee the running of the Disciplinary Panel Hearings, inclusive of all necessary administration i.e. Invitations to disciplinary panel hearings, scheduling meetings, answering student queries, sending disciplinary hearing  outcomes, work closely with Panel members, etc.


• Escalate issues to the Residences Welfare and Conduct Manager/Associate Director of King’s Residences whenever a risk to one or more students and/or to the University’s reputation is identified.


• Sensitively explore any associated welfare issues within conduct incidents, referring students through Student of Concern (SOC)  as necessary and signposting students to appropriate support (Report+Support).


• Provide pastoral support to students undergoing conduct investigations.


• Work alongside the KCLSU to coordinate their support and involvement in Residences Disciplinary.


• Submit reports to Student Conduct and Appeals for more complex and/or serious cases of misconduct.

Awareness and Support

• Annually update all site teams on changes made to the Disciplinary process.


• Provide advice and guidance to sites with all incidents of misconduct.


• Participate in the annual training of the Residence Welfare Lead team in areas of student behaviour and conduct.


• Collaborate with the Resilife team to run proactive events to support community development and respect, with a particular focus on key topics such as online safety awareness, sexual consent and bullying and harassment.

Other Duties

• Remain up to date on services available for students in the local community and within the King’s community, nurturing contacts with these services and drawing upon them as appropriate.


• Support a culture of integrity and professionalism.


• Attend regular training and/or self-development to ensure best practice is applied to the function.


• Identify issues that may hinder completion of tasks and find appropriate solutions.


• Be willing to seek out input from others and share own ideas to achieve best outcomes.


• Manage the ResiConduct inbox and respond to queries in timely manner.


• Seek feedback from colleagues and stakeholders on the overall management of conduct within King’s Residences.


• Work as a supportive and co-operative team member, share information and acknowledge others’ efforts.


• Identify and assess options to address student problems and suggest means to improve procedures and processes.


• Support with safeguarding duties such as the monitoring of under18s in residence or supporting vulnerable groups.


• To carry out such other duties as agreed with the organisation and line management.

NB: Overtime may be necessary and expected where there may be a requirement of traveling to training courses, team meetings and trainings, covering holidays and sickness to ensure continuity of service to the Residence.

• Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in support and case management, dispute resolution or student services. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training .


• Educated to A level or above. 


• Training or experience in any of the following areas may be beneficial: mediation and dispute resolution; welfare or mental health; diversity and inclusion and; legal or quasi-legal matters. 

• 
  

  A need to interpret rules, procedures and regulations and provide advice to others on how they should be applied.

  
  


• Sound knowledge of the sensitive nature of personal data, and the importance of compliance with Data Protection Legislation (by both yourself and your team) 


• Sound knowledge of safeguarding, assessing risk and duty of care. An understanding of when to escalate cases, and respond with diplomacy and sensitivity. 


• 
  

  Working with vulnerable young adults/University students or those with behavioural issues

  
  


• 
  

  Knowledge of current issues students face in the HEI landscape

  
  


• 
  

  Conflict management and resolution skills such as mediation

  
  


• 
  

  Public speaking skills – confident in presenting and facilitating training sessions

  
  


• 
  

  Excellent command of the English language

  
  


• 
  

  Excellent written and oral communication skills

  
  


• 
  

  Strong IT skills with working experience of Outlook, Word and Excel

  
  


• Be able to work autonomously and without supervision


• Resilience when dealing with conflict scenarios or upsetting incidents


• A strong sense of self-awareness and ability to regulate own wellbeing


• Be trustworthy, transparent and respectful


• Maintain excellent time-keeping and attendance