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Programme Officer
Job Description
Grade 4 Programme Officer (Timetabling)
Temporary from 27th March to 9th May 2024 (excluding UK Bank Holiday) Kings College London, Guy’s Campus (Tower Wing, Floor 18, Academic Centre Office) SE1 9RT.
Candidates must be available throughout the dates specified above. Annual leave will not be viable. Work will be on campus (hybrid/remote working not available for this assignment).
Role purpose
Working as a member of the programme administration team, who deliver high-quality customer experience to relevant stakeholders throughout preparation for teaching support for the student lifecycle, from pre-enrolment activities, through to graduation. Resolving day-to-day issues, responding in line with university Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), assisting with annual tasks for curriculum set up and implementation.
Your primary role will scheduling our non-clinical undergraduate programme timetables, quality assuring data integrity and making amendments to sessions as necessary in response to changing business needs. You will be working alongside our clinical scheduling team to ensure student timetables are cohesive, with highest data integrity and adequate venue provision.
Highly accurate data entry will be a significant portion of this role’s responsibilities. You must be confident in maintaining consistent attention to detail during the working day whilst performing repetitive tasks.
Key Accountabilities
- Work with relevant colleagues within programme administration to produce undergraduate timetables, including all room booking requests, following the FoDOCS timetabling processes.
- Work flexibly as part of a team, supporting others in times of high-volume activity. Covering staff absence as and when required, including in student facing activities (e.g. student reception).
- Identify and investigate any low-level data discrepancies, escalating these matters to the Non-Clinical Programme Manager.
- Notify the Non-Clinical Programme Manager of any challenges or data integrity risks/problems.
- To take personal accountability to ensure all key performance indicators towards timetable creation are met during assignment, including data quality.
- Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. To maintain an up-to-date knowledge of the data protection and GDPR working in accordance with KCL’s university regulations.
- To work with professional excellence, in accordance with, and to represent, KCL’s workplace values.
- Carry out any other duties, commensurate with the post, as required.
About the Faculty of Dentistry, Oral & Craniofacial Sciences
As the largest, most influential centre of excellence in the UK for oral and dental research, with an outstanding record for quality assurance in learning and teaching, King’s College London Faculty of Dentistry, Oral & Craniofacial Sciences is one of the top five centres of excellence for dental education, research and oral healthcare provision in the world. The Faculty’s international excellence in research has been confirmed by the outcome of the 2008 UK Research Assessment Exercise (RAE).
Our international reputation attracts students and staff from across the globe. The largest dental academic centre in the UK, we teach over 800 undergraduate students, 260 graduate taught students including 160 on flexible learning programmes and over 100 graduate research students. The Faculty provides both routine and specialist clinical care and educates and trains dental personnel at all levels, including dental care professionals. Our internationally renowned Faculty undertakes and actively promotes cutting edge basic, clinical and translational research in collaboration with its world-famous partner hospitals – Guy’s, King’s College and St Thomas’.
Working hours are 09:00-17:00 (requests for 09:30-17:30 will be considered)
Qualifications
Degree / A-Level qualified, or equivelent.
Skills
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Strong prioritisation skills in a fast-paced environment
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Expert attention to detail and accuracy.
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Experience of learning new software systems
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Intermediate to advanced Microsoft Office Excel skills
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Professional and diplomatic communication skills
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Experience of working with shifting information and priorities
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Self-motivated, customer focused with common sense approach
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Desirable: experience in timetabling / scheduling role, preferably in the HE sector
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Desirable: experience using HE timetabling software
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LSBU?s Content & Creative Team are offering two fixed term roles helping to support content creation for the university.
The two roles are predominantly the same but one with more focus on editing and filming whilst the other offers more experience with social media, monitoring and content creation for platforms.
The role of a Content Officer will be fast-paced and exciting, often working to new briefs and helping to provide expertise to a number of different content challenges.
You?ll work alongside content creators with expertise in graphic design, recruitment and social media and filming and photography so will be hands on and able to obtain experience across all disciplines. You?ll not only learn new skills but also will work alongside current students, who feature in our content, directing and managing content projects and work as part of the wider Marketing, Recruitment and Communications function here at LSBU.
There may be the possibility of permanent roles in Spring/Summer 2025.
To apply please provide your CV and a covering letter detailing why you are suitable for the role (referencing the selection criteria).
Teams/Telephone interviews will take place as and when applications are received, and the job advert will be closed when appointments have been made.
Qualifications
Main Roles & Responsibilities:
To work alongside the Senior Content Officer, Senior Content Producer and Senior Graphic Designer to produce and maintain digital promotion assets for LSBU.
Support, or lead, filming requirements and creative direction where necessary with the MRC (Marketing Recruitment and Communications) department and wider business.
Manage an audit of digital content and identify areas for improvement.
Repurpose existing content and update brand templates for use across digital channels.
Work with team members to respond to new briefs and determine content requirements.
Take a lead on editing video and photographic content.
Help support Student Ambassadors, including assigning tasks once agreed and coordinating projects.
Ensure that no content brings LSBU into disrepute.
Support the content Team with administrative tasks, social media monitoring requirements and research as appropriate.
Skills
Purpose of Job:
To develop and deliver creative services that bring LSBU?s brand to life and fulfils the University?s promotional needs across a range of digital communications. The post-holder will generate compelling digital content and solutions to communications challenges.
The role is required to
deliver a highly effective editing service
carry out filming projects
maintain an image database
support photography requirements
assist with design templates.
assist with social media monitoring and daily posting activity.
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