K-SADS Interview Trainer

The Centre for Adherence Research and Education Officer provides essential support to people undertaking CARE training coursesand academics. You will be responsible for ensuring consistent management and delivery of our short courses for healthcare professionals, online training offer, web and social media profiles,and centre research activities. The role is varied and you will be expected to undertake a range of administrative duties to support CARE activities. This role can be completed on a hybrid basis.

Educated to degree level or equivalent qualification or experience

1) Excellent written and oral communication skills including the ability to draft documents and correspondence autonomously to a broad range of audiences 

2) Strong numeracy skills and ability to analyse complex numerical data 

3) Excellent time management and organisational skills  

4) Able to demonstrate ability to work with a broad range of stakeholders in a professional and assured manner 

5) Excellent working knowledge of Microsoft Word, Excel, Powerpoint, Outlook, and associate apps such as Sharepoint. 

6) Collaborative and relationship-oriented approach to teamwork with an initiative-taking approach, and the ability to work independently 

7) Ability to work under pressure to complete a range of competing priorities. Requesting and utilising support as and when needed   

8) Experience of working in a Higher Education setting or similar setting relevant to healthcare professional training.  

9)  Experience in the use of website content management systems, social media content, and virtual learning environments (VLEs) 

10)   Commitment to Equality, Diversity, and Inclusion in the workplace.

LSBU Active Sports Centre Casual Staff Cover: Manager on Duty

Various dates and times around the operational hours of the business (various - subject to availability)

Time: Various, minimum available: 7 hours per month

Requirements (E = Essential / D = Desirable)

• Timekeeping & punctuality (E)
• Excellent organisational skills (E)
• Professional, friendly, problem solving attitude (E)
• Clear DBS (E) 
• Safeguarding Certificate (E) 
• Knowledge/experience of supervisory responsibilities in a workplace environment (E)
• Experience and knowledge in customer service processes (D)
• Experience in managing bookings, diaries and taking card payments (D)
• Experience in taking card payments and completing end of day banking (D).

Role: The role will act as a Manager on Duty, supervising the centre and team you are working with, to ensure the safe and effective running of the facilities. This will include ensuring facility space set up and break down is completed accurately and on time, that the centre remains clean and tidy, is checked regularly and any faults reported to Estates, and engineers visiting on site are liaised with to complete outstanding tasks fully. Some handling of customer queries and complaints is expected, general trouble shooting and management of facilities and report of faults as and when they occur. Training and support will be provided by the senior management team, and any serious complaints or building defects will be expected to be passed on to them for assistance.   

The role will also involve supporting the receptionist at front of house, while will require excellent customer service skills as well as answering customer and staff in person queries, calls and emails; taking card payments and bookings; administering memberships, giving centre tours when required.

The purpose of this role is to provide extensive administrative support throughout the offer / onboarding process in collaboration with the relevant Recruitment Advisor. This role will work closely with a Recruitment Advisor to manage the recruitment of an allocated faculty/school/directorate of the University.

This is a fast paced, high volume, administrative role and strong attention to detail and organisation skills will be required to be successful in this role. You will be responsible for ensuring that accurate contractual correspondence is issued to staff following employee lifecycle changes and stored appropriately on HR files/systems.

You will also be responsible for providing customer service responses using our internal communication platforms to track/respond to queries within agreed Service Level timeframes.

Key Responsibilities include:

• To take responsibility for recruitment administration process ensuring that employees and managers always receive a standout service, and that all documentation and correspondence is accurate and presentable
• To use internal communication platforms to respond to queries within agreed Service Level timeframes
• To ensure data accuracy on the HR Digital Services and employee records data storage platforms
• To run regular reports via the HR system and MS Excel to identify and maintain workloads and report on them accordingly
• To manage and prioritise large workloads with varying tasks and deadlines
• To collaborate with, support, and assist other members of the wider HR, Finance and Corporate Services hub to ensure the best possible service to our stakeholders
• To operate flexibly within the department to meet peak and changing requirements throughout the year

You will be required to attend the office a minimum of two days a week, or additional days as per the requirements of the role

Educated to A level standard (or equivalent) with proficiency in English and Mathematics

Essential criteria 

1. Strong attention to detail with high levels of accuracy in delivery of work
2. Strong Microsoft Office skills, particularly Excel, Outlook and Word
3. Strong organisational skills and the ability to manage large workloads independently
4. Experience of delivering multiple priorities and working under pressure to tight deadlines
5. Experience providing high volume recruitment administration
6. High level of interpersonal and communication skills and an ability to work and communicate effectively with a diverse range of people

Desirable criteria

1. Knowledge of HR best practice and previous experience of working within a HR setting
2. Knowledge higher education policies and previous experience of working in a higher education or comparable setting