School Operation Officer

We are urgently looking for an Executive Assistant who will support the CIO in the development and implementation of strategic initiatives and will include the coordination of cross-service projects to achieve strategic and operational aims. The post holder will develop effective working relations with staff at all levels across the University and regularly liaise with a wide range of stakeholders to ensure the smooth running of ITS?s operations and the fulfilment of strategic objectives. The post holder will also be responsible for the operational management of the office of the CIO on a-day-to-day basis dealing with all enquiries and ensuring matters are escalated as appropriate in a timely manner.

Main duties and responsibilities 

To effectively develop and manage an electronic filing system for the CIO, ensuring that all stored documents, files and reference materials are up-to-date and systems are transparent and easy to use. 

To prepare reports, correspondence, communications, presentations and other documents for the CIO at his/her request. 

To prepare management information and briefing material, as directed by the CIO. 

To provide comprehensive executive support and advice to the CIO on a variety of issues relating to IT Services using in-depth knowledge of the University to provide opinion and credible solutions to problems arising. 

To collaborate and develop strong working relationships with staff and management from across Professional Services, attending relevant networking groups ensuring that professional communications standards are maintained at all times. 

The Executive Assistant is expected to use their professional judgement and experience to identify issues, trends and problems which may have a broad impact, bringing those issues or communications of highest priority or sensitivity to the attention of the CIO. 

The post holder is expected to comply with all Health and Safety policies and procedures and to ensure that all activities are undertaken in a safe manner.

Educated to degree level or with equivalent experience as a PA/EA. 

• Substantial experience of working as a PA/EA in a Higher Education Institute or IT Services organization 
• Experience of supporting  committee work at a senior level 
• Experience of dealing with complex and sensitive business activities in an executive support role. 
• Comprehensive understanding of the Higher Education sector 
• Experience in handling difficult situations with tact and sensitivity. 
• Knowledge of project management principles with the ability to coordinate, monitor and support multiple project groups. 
• Ability to manage and prioritise activities of self and others in order to meet tight deadlines. 
• Ability to exercise creativity and judgement in problem solving. 
• Excellent IT Skills including Microsoft Office and an understanding of management information systems. 
• Excellent organisational skills with the ability to balance competing pressures, deadlines and demands. 
• Strong interpersonal skills and proactive approach 
• Self-motivated and acts on own initiative. 
• Able to work independently, and as part of a team. 
• Adaptable, flexible and able to cope with uncertainty and change. Professional calm and efficient manner. 
• Required to carry out duties at other University sites as necessary, to support the wide ranging activity of the Estates and Facilities Directorate. 
• Able to maintain complete confidentiality at all times when dealing with sensitive information. 
  
   

Helping with UKCA mark application for a medical device

Degree in psychology 

Experince with literature reviews and preparing documents for formal applications

The post-holder (0.8 FTE) will be part of the Mental Health Support Team and part of our university's multi-disciplinary Counselling & Mental Health Support Team and will have experience and current accreditation as a Mental Health Nurse or other qualified mental health practitioner.

The post-holder will possess specialist knowledge of issues related to student mental health, including the assessment and management of risk, mental health assessment, crisis management, and external referral of cases (into external crisis services, etc.).  The post-holder will liaise with a wide range of internal and external stakeholders to ensure the university responds effectively to the mental health needs of students. They will work closely with the other two sub-teams that make up the Counselling & Mental Health Support Team (the Counselling and the Outreach & Training Sub-Teams) to ensure the appropriate referral of cases and an effective multi-disciplinary approach to all aspects of clinical work.

Key responsibilities

To carry out assessments including risk assessment & management for students referred via the Student of Concern process. Although Student of Concern is not a crisis service, a high proportion of referred students indicate that they are at risk to self, and so the post holder will be expected to following service risk protocols and signpost students to appropriate services and escalate any student to crisis services if the need arises.

To work at least four days/week triaging and managing Student of Concern referrals.

To work with colleagues within Counselling and Mental Health Support Team and Student Services to support students with mental health conditions, including linking with internal and external organisations.

To act as an advocate for students in negotiating time out/moving to alternative modes of studies. To be responsible for providing an informed opinion and/or verifying students? mitigating circumstances and to support students in requesting extensions for completing work/providing supporting statements for students in academic appeals.

To keep accurate and up-to-date client case notes ensuring that they are compliant with the data protection act. To maintain therapeutic boundaries at all times.

To comply with relevant legislation and regulations, including, for example, our duty of care, safeguarding legislation, data protection legislation (including the General Data Protection Regulation), equality legislation, and health and safety legislation.

Professional qualification and current regsitration in the field of mental health nursing, psychological wellbeing practitioner or other qualified mental health practitioner

Knowledge / skills

1. Expert knowledge and skills of undertaking mental health and risk assessment and management, including standardized assessment protocols and relevant clinical outcome measures (such as COREnet)
2. Expert knowledge of the mental health issues and support needs of students and/or young adults 
3. Ability to manage relationships sensitively with distressed clients and tolerate and manage high levels of distress and risk
4. Excellent IT and administration skills, including administrative self-sufficiency (e.g. diary management, letter writing, etc.)

Experience

1. Experience of managing a large complex caseload of clients presenting with a wide range of mental health difficulties
2. Experience of referring cases into NHS and voluntary sector bodies, and working closely with such services on complex cases
3. Experience of balancing the need to share information appropriately to ensure the effective management of risk with the need for confidentiality and data protection legislation compliance
4. Experience of supporting others to maintain effective appropriate boundaries in their work

Personal characteristics/other requirements

1. Strong organizational skills and ability to work with multiple processes and systems
2. Strong advocate and promoter of equality, diversity and inclusion for students with mental health difficulties

Desirable criteria

1. Understanding of the issues that students face in Higher Education and the types of support/advice that students require beyond mental health support
2. Knowledge of legislation relating to mental health
3. Experience of delivering training, presentations and/or group-work

For further information please contact Raquel Jose at raquel.jose@kcl.ac.uk or Anca Alba at anca.alba@kcl.ac.uk