Reservations Coordinator

Job Description

We are seeking a highly motivated Accommodation Professional to join the Summer Accommodation team at King's College London. Based at Strand campus, and reporting to the Summer Reservation Manager,  you will be responsible for managing the summer accommodation bookings and customer service to both internal and external customers.

If you are looking for experience and you have what it takes to meet this demanding and challenging role, you could be just the person we're looking for. In return, we offer a competitive salary and possible career development opportunities.

Duties include:

  • Working with internal and external summer school clients, to deliver approximately one hundred thousand bed nights over a ten-week period. The role is the main point of contact for all summer accommodation requests.
  • To manage enquiries and coordinate summer residential accommodation for all groups and individuals.
  • To manage booking for all Halls of Residences through all booking channels including Online Travel Agents (OTA?s).
  • To manage enquiries for summer residential accommodation for small groups and individuals.
  • To support residential groups across the residences and be a point of contact for clients
  • Manage current group bookings including obtaining and uploading delegate lists and rooming guests.
  • To oversee all Internal and external Sumner clients? bookings to deliver approximately one hundred thousand beds over a ten -week period.
  • Assist in clients' sales leads, organise site visits and coordinate all aspects of bookings to ensure an efficient service.
  • Undertake any other reasonable duties that may be required from time to time by the Summer Reservation manager.
  • Be flexible and adaptable Inc. shift patterns and location to meet the demands of the business.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.



Qualifications

Educated to graduate level or equivalent - Desirable

Excellent written and spoken English - Essential



Skills

Previous rexperience in a Residential Venue/Hotel environment - Desirable

Experience in prioritising tasks and managing busy workloads successfully to ensure that deadlines are met - Essential

Client management as well as account management experience - Desirable

Knowledge and understanding of PMS, channel management and best practices - Desirable

High level of attention to detail - Essential 

Ability to take the initiative and seek to constantly improve performance - Essential 

Excellent telephone manner - Essential 

Working knowledge of MS Office applications including Word, Excel, Outlook, Office365 and Teams - Essential 

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The work involves typing up hand-written reflections cards from various events, and separating out attendance numbers and survey data for individual events. In addition, pulling out useful quotes from the responses that we can use in our wider evaluation report. 
We anticipate the work will take approximately 5 hours in total, plus an hour paid induction time, and can be done flexibly and remotely across June ? July as is convenient. 
The hourly rate for the role is ?14.88.
 



Qualifications

NONE



Skills

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We are seeking a temporary Research Assistant to support a project led by Jo Underwood and The Policy Institute at King?s College London over the summer of 2025. The role will focus on drafting an initial report summarising preliminary findings from research conducted in 2024?25.

Project Overview:

  • The research examines how London?s local authorities process in-person homelessness applications.
  • FOI requests were submitted to all London boroughs by Jo and King?s Legal Clinic.
  • Additional qualitative research has included stakeholder interviews and a roundtable exploring the impact of closed in-person referrals on A&E departments.


Qualifications

Research Experience 



Skills

Key Responsibilities:

  • Conduct a short literature review on the impact of ?closed-door? local authority practices on:
    • People experiencing homelessness
    • A&E and emergency healthcare services
  • Review and quality-check existing data (FOIs, interviews, roundtable notes)
  • Draft a short-format report and/or public-facing outputs (e.g., blog posts, opinion pieces) to support future funding efforts
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