Reservations Coordinator

Job Description

We are seeking a highly motivated Accommodation Professional to join the Summer Accommodation team at King's College London. Based at Strand campus, and reporting to the Summer Reservation Manager,  you will be responsible for managing the summer accommodation bookings and customer service to both internal and external customers.

If you are looking for experience and you have what it takes to meet this demanding and challenging role, you could be just the person we're looking for. In return, we offer a competitive salary and possible career development opportunities.

Duties include:

• Working with internal and external summer school clients, to deliver approximately one hundred thousand bed nights over a ten-week period. The role is the main point of contact for all summer accommodation requests.
• To manage enquiries and coordinate summer residential accommodation for all groups and individuals.
• To manage booking for all Halls of Residences through all booking channels including Online Travel Agents (OTA?s).
• To manage enquiries for summer residential accommodation for small groups and individuals.
• To support residential groups across the residences and be a point of contact for clients
• Manage current group bookings including obtaining and uploading delegate lists and rooming guests.
• To oversee all Internal and external Sumner clients? bookings to deliver approximately one hundred thousand beds over a ten -week period.
• Assist in clients' sales leads, organise site visits and coordinate all aspects of bookings to ensure an efficient service.
• Undertake any other reasonable duties that may be required from time to time by the Summer Reservation manager.
• Be flexible and adaptable Inc. shift patterns and location to meet the demands of the business.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

Educated to graduate level or equivalent - Desirable

Excellent written and spoken English - Essential

Previous rexperience in a Residential Venue/Hotel environment - Desirable

Experience in prioritising tasks and managing busy workloads successfully to ensure that deadlines are met - Essential

Client management as well as account management experience - Desirable

Knowledge and understanding of PMS, channel management and best practices - Desirable

High level of attention to detail - Essential 

Ability to take the initiative and seek to constantly improve performance - Essential 

Excellent telephone manner - Essential 

Working knowledge of MS Office applications including Word, Excel, Outlook, Office365 and Teams - Essential