Job Description
We are looking for an experienced Database Assistant or similar who will perform a range of regular tasks (such as importing data to our CRM) as well as undertaking a variety of data clean-up tasks.
Service Delivery:
- Complete regular data imports within set Service Level Agreements (SLAs)
- Run regular data diagnostics and clean up records as appropriate
- Undertake a range of regular database administration tasks, such as adding new users to the database manually and via imports
- Use our helpdesk system to track and manage queries and requests
- Provide support for all database users via our helpdesk and in person
Communication & Networking:
- The team of Database Assistants are responsible for monitoring and responding to our helpdesk emails; this includes completing straightforward requests within agreed SLAs and assigning more complicated tasks to the appropriate member of the Data Team
Teamwork, Teaching & Development:
- The role holder will need to work closely with the other Database Assistants, as well as the rest of the Data Team and Supporter Operations Team
Decision Making, Planning & Problem Solving:
- Appropriately prioritise your own workload to ensure all tasks are completed within set SLAs
- Solve day-to-day problems, such as import exceptions and data problems identified by database users
Analysis & Research:
- Perform basic data analysis to identify data quality issues and inform data clean-up tasks
Physical Demands & Working Environment:
- This role includes a high volume of data processing
The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
QualificationsNone
SkillsEssential criteria
- Excellent attention to detail
- High levels of accuracy and consistency
- Excellent communication skills, both written and verbal
- Ability to manage and prioritise a diverse workload to meet strict deadlines
- Ability to work effectively as part of a team
- Experience of using Raiser?s Edge and/ or a Microsoft Dynamics fundraising CRM, including the building queries
- Experience of importing data into a CRM, including the handling of exceptions
- In depth knowledge of Microsoft Office, particularly Excel
- Experience of handling/ manipulating large datasets
- Ability to provide helpful and friendly support to database users
- Understanding of data protection laws and the importance of these
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