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Job Description
We are looking for an experienced Database Assistant or similar who will perform a range of regular tasks (such as importing data to our CRM) as well as undertaking a variety of data clean-up tasks.
Service Delivery:
- Complete regular data imports within set Service Level Agreements (SLAs)
- Run regular data diagnostics and clean up records as appropriate
- Undertake a range of regular database administration tasks, such as adding new users to the database manually and via imports
- Use our helpdesk system to track and manage queries and requests
- Provide support for all database users via our helpdesk and in person
Communication & Networking:
- The team of Database Assistants are responsible for monitoring and responding to our helpdesk emails; this includes completing straightforward requests within agreed SLAs and assigning more complicated tasks to the appropriate member of the Data Team
Teamwork, Teaching & Development:
- The role holder will need to work closely with the other Database Assistants, as well as the rest of the Data Team and Supporter Operations Team
Decision Making, Planning & Problem Solving:
- Appropriately prioritise your own workload to ensure all tasks are completed within set SLAs
- Solve day-to-day problems, such as import exceptions and data problems identified by database users
Analysis & Research:
- Perform basic data analysis to identify data quality issues and inform data clean-up tasks
Physical Demands & Working Environment:
- This role includes a high volume of data processing
The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
Qualifications
None
Skills
Essential criteria
- Excellent attention to detail
- High levels of accuracy and consistency
- Excellent communication skills, both written and verbal
- Ability to manage and prioritise a diverse workload to meet strict deadlines
- Ability to work effectively as part of a team
- Experience of using Raiser?s Edge and/ or a Microsoft Dynamics fundraising CRM, including the building queries
- Experience of importing data into a CRM, including the handling of exceptions
- In depth knowledge of Microsoft Office, particularly Excel
- Experience of handling/ manipulating large datasets
- Ability to provide helpful and friendly support to database users
- Understanding of data protection laws and the importance of these
MORE JOBS LIKE THIS
PhD Students, join us as an Application Adviser (training provided) and make a difference by supporting King's students to succeed with their job applications, starting September 2025. There will be approximately 4 hours paid training to be completed before September.
Don't rule yourself out!
If you're wondering if you'd be good enough, whether you've got the right background or if you'd fit in please read on. The King's Careers & Employability team is here to support all students and we achieve that by valuing diversity and being inclusive in what we do. We?d like you to be part of that and bring your own lived experience to working with us an Application Adviser!
What's the job?
King's Careers & Employability Application Advisers deliver one-to-one advice to students at King's College London on their applications for work (including internships and placements) and/or further study. The support is mainly used by undergraduate and postgraduate taught students seeking advice on CVs, application forms, personal statements and cover letters for both work (including internships and placements) and further study.
The individual Application Advice sessions are 20 minutes long and run Mondays to Fridays. Sessions will be delivered predominantly on campus (The Strand and Guys) face to face and (online) using Microsoft Teams. A laptop will be provided.
Application Advisers usually work with students from any subject. One application adviser will have the chance to support undergraduate students from the Faculty of Natural, Mathematical & Engineering Sciences (NMES) who are applying for placements as part of their course. We are trailing offering bespoke appointments to meet the needs of international students.
Who will you work with?
You will be joining a small team of Application Advisers and you will be trained and supported in your role by the team and the wider King?s Careers & Employability team. You can find out more about the King's Careers & Employability support for students here.
When will you work?
Hours per week: We expect to be able to offer 7 - 14 hours per week in the Autumn term and 2-5 hours a week in the Spring term. We are flexible about which days of the week you work, as we realise you'll have other commitments. We'll agree a regular pattern with you and can flex this if you let us know. Start and end dates: early September 2025 through to end March 2026 (term time). We expect there to be more hours available in the Autumn than the Spring.
What will you earn?
18.00 per hour (including training and any management meetings).
What training and support will you get?
There will be approximately 4 /6 hours of self-paced learning to complete over the Summer. In September Application Advisers will be inducted with 2x2 hour training sessions. The first will be delivered virtually on the afternoon of Monday 1st September 2025, the second will be on in person on the Strand Campus on the afternoon of Thursday 4th September 2025. You will need to be available on these dates. There will be on-going training and peer review as appropriate as well as regular informal support.
How to apply
Please apply through King's Talent Bank with your CV and cover letter by midnight on Wednesday 30th April 2025. We are particularly interested in hearing about how your commitment to equality and diversity could support students to overcome barriers to progress into work and further study. If you would like an informal discussion about the role before applying, please email careers@kcl.ac.uk and put Application Adviser role in the subject line and one of our team will be in touch. Interviews will take place on campus on Monday 19th May 2025.
Qualifications
Applicants must have:
- Be a PhD student at Kings during the academic year 2025/2026.
- Progressed from undergraduate level by making a successful application for postgraduate study or research or a graduate employment role.
Skills
Skills that we?re looking for:
- Ability to encourage confidence and to help others to learn.
- Ability to explain new ideas and ways of doing things to students in a way that they can understand.
- Ability to adapt the approach you take and way you communicate to suit the student you are supporting.
- Positive and proactive attitude towards your work, and a genuine interest in helping students to learn and develop.
- Commitment to equality, diversity and inclusion and to supporting students (in particular those from groups under-represented in HE) to overcome barriers to their progress into work or further study.
- Good attention to detail.
- Personal experience of making successful application for postgraduate study or research or a graduate employment role.
- Fluent spoken and written English.
King?s Culture are looking for a student to do a small amount of transcription work and collate some survey data, to help us with the evaluation of our Lost & Found season of events, which have taken place across the 2024-25 academic year.
The work involves typing up hand-written reflections cards from various events, and separating out attendance numbers and survey data for individual events. In addition, pulling out useful quotes from the responses that we can use in our wider evaluation report.
We anticipate the work will take approximately 5 hours in total, plus an hour paid induction time, and can be done flexibly and remotely across June ? July as is convenient.
The hourly rate for the role is ?14.88.
Qualifications
NONE
Skills
The survey data is in Excel and the data will be pulled together into a Word document, so some familiarity with both Excel and Word will be expected. Previous experience of transcription or processing data is preferable.
The Faculty of Natural, Mathematical, and Engineering Sciences (NMES) is hiring Scanning Assistants for the upcoming exam period. Scanning Assistants help with an NMES project to scan and process paper exams for marking on a digital platform. Working within a team of scanning assistants, this role involves organising paper exam scripts, scanning these in batches, and organising the resulting digital files.
Qualifications
NONE
Skills
Supported by the NMES Faculty Technology Enhanced Learning team, this role requires a high degree of attention to detail, ability to follow multi-step processes, and communicate well in a group-managed project; candidates are welcome from any Faculty within the College.
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