Quality Assurance Manager (Assessments)

£45,435 - £45,435

Job Description

About Us

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

As part of the next steps in the Student Success Transformation Programme, University Executive have agreed to establish a project team to focus on early deliverables, which will make an immediate difference on the ground.  Having achieved a level of stability and progress on these fundamentals and having used that time for further engagement with the faculties, we will then embark on the full Transformation program.  One priority area will be rapid improvements for Assessment and Feedback, including bringing forward processing and publication of marks this year.  The role holder will be expected to contribute to this as a first priority but will also be involved in longer terms improvements over the course of the role. 

The ARQS team has a broad remit covering development and oversight of King’s effective and impactful quality assurance framework, compliance, and governance support, through to regulatory and policy review and ensuring processes and systems are fit for purpose. Referencing the frameworks of external bodies such as the Quality Assurance Agency (QAA) and the Office for Students (OfS), we undertake a broad range of activities to meet both external requirements, such as supporting quality assurance reviews, and activities designed to meet King’s needs, for example, programme reviews and programme approval processes.  The postholder will be required to work closely with the ARQS Team.

About the Role

We are looking for a proactive individuals to join the project team who can support the Head of Quality Assurance (Assessment) and faculties with their assessment board practices.  The role will assist the Head of Quality Assurance (Assessment) in advising the faculties they will be linked to with regulatory queries, observing how Assessment Sub-Boards and Assessment Boards operate, and advising the Head of Quality Assurance (Assessment) of any concerns found with board management, and assisting with the training to be provided to Board chairs.

The post will work with faculties and central teams to review assessment practices within faculties, working with them to agree an end-to-end assessment process once work has been marked through to the publication of ratified results.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

This post will be offered on an a fixed-term contract for 12 months

This is a full-time  post

Key responsibilities

  • Review end-to-end assessment practices (once marking has been completed through to publication of results), formalizing a standardized approach for the University.

  • Assisting the Head of Quality Assurance (Assessment) in the oversight of assessment practices and board management within Faculties.

  • Assisting faculties in ensuring assessment operations are run smoothly, from ensuring correct marks are sent through for assessment board papers to be produced for accurate ratification of results through to Assessment Sub Board meetings ratifying marks.

  • Attending Assessment Sub Board meetings to observe proceedings, reporting findings to the Head of Quality Assurance (Assessment) of any areas of good practice or areas of concern, making recommendations for improvement and for the introduction of Assessment Board activity at the end of AP1.

  • To be the first point of contact for Faculties and other professional services directorates for queries concerning any aspect of the university’s policy, procedures and regulations relating to assessment.

  • Assisting the Head of Quality Assurance (Assessment) in developing training and guidance for Faculties in relation to Assessment Sub-Board and Assessment Board best practice, including providing guidance and templates for minute taking.



Qualifications & Training

  • Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training


Skills & Experience

  • Working in an Assessment Team either centrally or departmentally based. 

  • Providing administrative support to an assessment committee and/or subject committee meeting.

  • Working with regulations, and procedures, and reports for committees. Ability to translate information into easily understood language for the given audience.

  • Developing processes that are efficient and effective and writing reports which secure buy-in and adoption.

  • Good interpersonal skills. Communicate a clear vision of what is to be achieved overall. Promote environment for meaningful two-way feedback.

  • Excellent interpersonal, communication and presentation skills and demonstrating examples of times when you have managed complex stakeholder groups.

  • High level of accuracy and attention to detail

  • Ability to use judgement to resolve complex problems


  • Expert knowledge of the sensitive nature of personal data, and the importance of compliance with Data Protection Legislation (by both yourself and others.

  • Knowledge of assessment processes in Higher Education.

Desirable criteria


  • Interest in the higher education and knowledge of new developments in the sector


An exciting opportunity exists for an assistant to work on the internally funded pilot study “Identity, Security and Integration of Gurkha migrants in the UK: A social anchoring perspective” at the School of Social Professions and Social Sciences at London Metropolitan University.

The successful candidate will assist for 70 hours (in total) in the internally funded project from March 2024 to June 2024.

The pilot project aims to explore the lives and lived experience of one of the newest migrant groups in Britain, Nepali Gurkhas. In particular, this research helps unfold how Gurkha migrants make sense of their ‘new home’, their own sense of being, connect to different social spaces and access to migrant capitals in a host society/country. The research outputs will involve submission of an external grant proposal and stakeholder engagement workshop.

The Research Assistant would be expected to undertake a range of duties, including the following:

 1.Conduct research

  • Assist in the planning and implementation of specific research activities, as directed;

  • Undertake literature searches on migration, gender and existing institutional structures, strategies, and practices for integration of Gurkha migrants in UK;

  • Assist in data collection and analysis.


2. Presentation of findings


3. University/School profile

  • As appropriate, liaise with relevant internal and external contacts/organisations in related areas of study.



Postgraduate level with experience in gathering relevant information.


  1. Relevant experience

Understanding research processes.

In order to be shortlisted you must demonstrate that you meet all the essential criteria and as many of the desirable criteria as possible. Where we have a large number of applications (long list) which meet all of the essential criteria, we will then use the desirable criteria to produce a short list.

This role is to support the delivery of focus group and conduct additional tasks related to the DrinksRation project. 

This is a closed advert. 


MSc or above


Experience on conducting focus groups

Experience on academic publishing 

Knowledge and understanding on mobile health

We are looking for people to participate in 1-hour research study interviews exploring the embedding of conversational AI in everyday products. We will begin by introducing you to one such AI-enabled product, giving you a chance to familiarise yourself with it. Afterwards, you'll have a discussion with a researcher about your thoughts on it. You don't need to have experience with AI-enabled products in the past. If you've participated in one of these interviews before then you unfortunately cannot participate again.

The interviews will take place on Wednesday Feb 21st between 10:00 and 17:00. All interviews will take place at Bush House on the Strand campus. Please researve a slot at https://outlook.office.com/bookwithme/user/046d2e12860145d69fd18eb2bc8e3db0@kcl.ac.uk/meetingtype/PgO_QGnfuUycCs_e5R61dw2?anonymous&ep=mLinkFromTile before applying.