Stop Smoking Clinic Admin Assistant And Receptionist New

Job Title: Early Clearing Specialist
Location: On-site at Elephant and Castle, Southwark Campus
Remote Work: Not available

Position Overview:
We are looking for dedicated, customer-focused Early Clearing Specialists to join our team during this year?s university clearing period. In this role, you will be the first point of contact for prospective students, offering guidance and support throughout the clearing process. You?ll play a key role in ensuring applicants receive accurate information and a positive experience as they navigate their options.

Bachelor?s degree or equivalent required.

Minimum of GCSEs (or equivalent), including English and Maths; A-levels or equivalent qualifications are advantageous.

Previous experience in a customer service, administrative, or call center role.

Understanding of higher education or university admissions processes is advantageous.

Proficiency in using computer systems, databases, and standard office software.

Ability to learn quickly and follow procedures accurately in a fast-paced environment.

Key Responsibilities:

Deliver professional and friendly support to prospective students via telephone, providing clear guidance through the clearing process.

Assist applicants with completing application forms, ensuring accuracy and adherence to university policies.

Offer informed advice on available courses, entry requirements, and application procedures.

Maintain accurate records of all applicant interactions and updates within the admissions system.

Collaborate closely with the admissions team to support a smooth and efficient clearing operation.

Handle sensitive and confidential information responsibly and in line with data protection policies.

Provide general support to admissions officers with ad hoc administrative tasks.

Skills and Experience Required:

Previous experience in a customer service or call center environment.

Strong communication skills, with a clear and professional telephone manner.

Excellent attention to detail and the ability to manage multiple applications at once.

Confidence using databases and standard software applications.

Knowledge of university admissions or clearing processes is desirable but not essential.

A proactive, helpful, and team-oriented attitude with a commitment to exceptional service.

This short-term post is an excellent opportunity for a skilled data analyst with an interest in equality, diversity and inclusion (EDI) to support the King's College London INKLUDE project, a Wellcome-funded initiative designed to address structural inequities within the university environment. 

INKLUDE is a university-wide initiative based at King?s College London, supported by the Wellcome Trust, and designed to challenge structural inequities and embed inclusive research cultures. The team works across multiple work packages including data, policy, leadership development and organisational change.  

About the INKLUDE project and team: INKLUDE | King's College London Intranet.  

You will be working as part of a cross-functional team, analysing and interpreting data collected during a major institutional EDI rapid review, with a particular focus on surfacing missed insights, identifying equity gaps, and strengthening the evidence base for action. The role also involves working closely with the Work Package 4 team (enactment and interventions) to ensure data is meaningfully integrated into strategy and stakeholder workshops. 

As part of the INKLUDE project a far reaching external review was undertaken of KCL policies and procedures regarding the promotion and retention of staff. This led to a comprehensive set of quantitative and qualitative data and a number of recommendations for change. The INKLUDE team now wish to recruit a data analyst to undertake a secondary analysis of the data with a particular focus on surfacing missed insights, identifying equity gaps, and strengthening the evidence base for action. This would include the production of summary visualisations, reports, and slides to communicate findings clearly to internal stakeholders. 

The ideal candidate will be confident working with both quantitative and qualitative data, able to present complex findings clearly, and comfortable navigating data and language through a critical EDI lens. 

Key Responsibilities: 

1. Re-analyse and interpret quantitative survey data and a sample of qualitative interview data from the rapid review to identify missed trends, equity issues, and actionable gaps. 
2. Produce summary visualisations, reports, and slides to communicate findings clearly to internal project teams. 
3. Support the integration of data findings into WP4 planning workshops (e.g. by attending, feeding in data, or helping design data-led tools). 
4. Work collaboratively with the INKLUDE team, co-leads, and external engagement teams to ensure data informs institutional change. 
5. Contribute to the development of a concise, internal strategy summary that supports decision-making and aligns with institutional priorities. 

NONE

1. Strong experience in data analysis (quantitative essential, qualitative desirable), including summarising, visualising, and identifying key themes or associations. 
2. Proficiency in tools such as Excel, PowerBI, and/or statistical packages (e.g. SPSS, R, Stata, or Python). 
3. Demonstrated ability to communicate complex findings clearly, both in writing and verbally, to varied audiences. 
4. Sensitivity to EDI principles, and ability to interpret data through an equity lens (experience in EDI or related work is highly desirable). 
5. Experience working on short-term, impact-focused projects, ideally in a higher education or research context. 
6. Familiarity with participatory or co-produced approaches is a bonus. 

School/Department:         School of Construction, Property and Surveying

Job Title/Grade:                  Apprenticeship Skills Reviewer | EPA Success Lead / Grade 6      

Reporting to:                       Apprenticeship Team Leader 

Purpose of the post

London South Bank University offers some of London?s best courses in areas such as architecture, building services engineering, civil engineering,

construction management, quantity surveying and building surveying. All our courses are closely linked with industry and accredited by the relevant professional institutions to the

highest possible level.

Our apprenticeship offer is rapidly expanding, and we are seeking passionate and driven Skills Reviewers who are committed to working with our academics and industry partners to

develop the best Higher and Degree Apprenticeships in the sector. This particular post will sit

within the School of Construction, Property and Surveying.

The role holder will liaise with employers to support the negotiation of the apprentice?s learning needs in the workplace, and work with academics to provide coaching and support to develop the knowledge, skills and behaviours they will need to successfully complete their apprenticeship. Progress review meetings with each apprentice will be undertaken each quarter for the duration of their programme, often at the apprentice?s workplace so you will need to be mobile and flexible.

The successful candidate will be an excellent communicator with extensive sector or subject knowledge, industry experience, as well as an understanding of professional development and work-based learning. They will be comfortable working independently and will have excellent organisational and time management skills.

MAIN ACTIVITIES AND RESPONSIBILITIES

• Work alongside both the Apprenticeship Team and School academics to provide proactive and reactive vocational and educational support to apprentices throughout the apprenticeship scheme.
• Review The apprentices Skill Scan and job role to establish an assessment plan for achieving the Skills, Knowledge and behaviours both in the workplace and University activities over the duration of the apprenticeship.
• Host End Point Assessment (EPA) initial briefings at early part of the apprenticeships and during the apprenticeship. The aim of these is to ensure the employer, the apprentices and key academic colleagues fully understand the EPA process, time frames and expectations.
• Undertake regular progress review meetings with apprentices and mentors as required. These meetings will either take place at the apprentice?s workplace; the University; or via video call 
• Monitor and record apprentice progression against knowledge, skills, and behaviour standards (as well as functional skills where appropriate) and provide feedback to both the apprentice and their line manager.
• Work with academic colleagues to support the agreement of on and off job development plans with the apprentices and monitor and record progress to ensure that both the University and employer remain compliant.
• Work with the Apprenticeship Office and Teaching, Quality and Enhancement team to ensure all quality assurance requirements relevant to the educational support of an apprentice are being met.
• Ensure that all learning activity is recorded and auditable in line with funding regulations and that any University delivery, process and monitoring systems are adhered to within the agreed time limits.
• Coordinate with the End Point Assessment Organisation (EPAO) to ensure the Apprentice has good access to support materials and preparation guidance for the EPA.
• Complete any required learning and development activities required to enhance your knowledge and perform the role more effectively.
• Ensure that procedures for access to, and retention of, information within the school comply with the requirements of the University and the General Data Protection Regulation.
• Contribute to Ofsted Inspections and other Quality processes to promote best practice and Outstanding Apprenticeship provision. Work with Colleagues to plan and carryout your work in line with the Education Inspection Framework or the current equivalent.
• Commitment to all areas of activity including EDI and the LSBU Behavioural Framework.
• Adhere to the policies, regulations and values of the University.

The reporting manager may request additional duties that are within the scope, spirit and purpose of the role.  Within reason, the duties and role of the post holder may be changed, after appropriate consultation, in response to changing organisational requirements.

n/a

E = Essential, D = Desirable

A relevant qualification in one of the related areas where apprenticeship courses are offered by the School of X (D). Industry experience or professional qualifications relating to the apprenticeship discipline (D). TAQA assessors award or equivalent (D).

An understanding of the end-to-end learning journey of an apprentice (D). 

Experience of delivering work-based learning and assessment in commercial or educational contexts which are relevant to the subject area(s) (D).

Experience of coaching or mentoring (D).

Excellent communication skills and the ability to build customer / client relationships and maintain empathy with stakeholders (E).

Experience of working autonomously and managing own workload efficiently and effectively (E).

Ability to work as part of a wider team (E).

Excellent time management and organisational skills (E).

Experience with e -learning platforms and an excellent knowledge of Microsoft Office packages, including the ability to produce reports (E).

Ability to demonstrate an understanding of, and commitment to, equality and diversity, and its practical application (E).

The successful candidate will be required to undergo an Enhanced DBS check.

Able to demonstrate an understanding of, and commitment to, equality and diversity, and its practical application.