Research Associate - School of the Built Environment and Architecture

Job Description

Purposes of the post


Working as part of the Centre for Civil and Building Services Engineering (CCiBSE), to carry out internationally

excellent research within the Innovate UK (IUK) project in the area of designing novel hydrogen storage and energy systems.

The Research Associate will be responsible for the detailed design of the test facilities required by the

project; calibration and installation of instrumentation and data logging systems; experimental investigation, and the development of system thermodynamic models.

The post holder will be expected to publish and disseminate their work through written reports, leading international refereed journal papers, and oral presentations at national and international conferences and events. They will be expected to work closely with their line manager and others in the project team to deliver on targets for the project.

Main activities and responsibilities


  1. To gather quotes for equipment and consumables required for delivery of projects.

  2. To carry out data processing and modelling activities.

  3. To implement product prototyping and testing.

  4. To conduct literature reviews.

  5. To build product, process and service prototyping in a range of low carbon areas (Engineering, energy and the Built Environment).

  6. To conduct quantitative and qualitative data analysis, producing bespoke project reports and delivering presentations.

  7. To support on the write up of publications and dissemination of research findings.

  8. To produce high quality research outputs, including publications in peer-reviewed journals at acceptable level of volume and academic excellence, which may be submitted to the REF.

  9. To liaise with relevant LSBU academic/technical staff, selected associates and lead personnel from the project partners to ensure collaborations are working to the agreed plan.

  10. To provide regular progress updates to the Project Manager, work with academics and project partners to ensure delivery on time to specific quality and cost requirements.

  11. To provide relevant information to project manager for monthly reporting to project funder.

  12. To maintain good relationships with internal and external parties.

  13. To capture real world impact related metrics for completed and in-progress projects.

  14. To make presentations, and to disseminate research through informal routes via the internet, the media and other forms of public engagement.

  15. To contribute to the development of successful research links and contacts within and outside the University, to identify potential partners.

  16. To conduct other duties in line with the role as may reasonably be requested.


See above


Selection criteria


D = Desirable, E = Essential


  1. Qualified to high level in energy and heat and mass transfer or a related field (E).

  2. Knowledge in one or more areas of low carbon technologies (D).

  3. Knowledge of a range of research techniques and methodologies (including both qualitative and quantitative) (D).

  4. Experience of working in academic and research environment (E).

  5. Ability to scope and deliver research projects (E).

  6. Strong IT skills and ability to utilise a variety of software (E).

  7. Highly organised, with a flexible approach to work, the ability to prioritise complex workloads and manage changing priorities (E).

  8. Ability to communicate with a wide-ranging audience, both orally and in writing, using a range of media (E).

  9. Able to demonstrate an understanding of, and commitment to, equality and diversity, and its practical application (E).


This is a 2.5-week role leading online HIIT exercises classes to participants of an ongoing clinical study. You will be provided with the exact program that will be delivered. The classes are every Monday, Wednesday, and Friday from (flexible start date for training) Wednesday 22nd March to Monday 10th April on the following schedule:

  • Wednesday 29th March & 5th April: 6:30am, 2pm, 5pm

  • Friday 31st March: 7am, 5pm

  • Monday 3rd April: 7am, 2pm

  • Good Friday 7th April: 1 session time TBC (whatever suits you)

  • Easter Monday 10th April: 1 session TBC (whatever suits you)

+ shadowing classes/training for each session prior to starting independently on Wednesday 29th.

The sessions are delivered online through Microsoft Teams and consist of 1-3 people per session. You are there to demonstrate the movements, ensure everyone’s form is good, and time the intervals for the participants. Also heart rates are collected from each participants before, during and after the sessions.

Each session takes approximately 45 minutes to 1 hour.

The time requirement for this role is 15 hours total (12 hours of classes + 3 hours of training).


Qualification in a related field (e.g., physiotherapy).


Prior knowledge of exercise/fitness and proper form preferred (e.g., physiotherapy, PT qualification).

Job purpose

To main focus of the post holder is dedicated to effectively provide confidential, professional administrative support to the Head of Housing Services and to the Housing Services team. To effectively provide a customer focused reception service of excellence for Housing Services. To be the first point of contact for, and to represent the team, both internally and externally, whether in person, by telephone or by email, responding to all generic enquiries or by referral to an appropriate team member when escalating non-routine enquiries.

The post holder will be required to support the Head of Housing Services in delivering a customer focused service of excellence; providing advice and guidance encompassing the broad range of housing options available to students and staff.  The range of this role is not limited to the Queen Mary halls of residence, but includes nominated private providers, private housing as well as homestay or short stay options.


Main duties and responsibilities

  • To provide a customer focused first point of contact to students, staff and private landlords, the public and other external bodies, judging when to pass on or escalate complex queries.

  • To check all applications received for housing eligibility, and issue relevant and timely feedback to applicants.

  • To represent Housing Services at all Queen Mary internal and external events, particularly at main residential arrival and departure days, to provide and sustain a positive image for Residential Services

  • To manage and keep updated the Housing Services team diaries.

  • To check the accuracy and relevance of information and imagery on the Residential Services website..

  • To provide administrative support to the Housing Services team.

  • To advise the Head of Housing Services on noticeable trends in customer enquiries.

  • To be flexible at key times within the university calendar to support the delivery of services that will be outside normal business hours, which will include working in the evenings and at weekends

  • To comply with all Queen Mary and Directorate policies and procedures and demonstrate a commitment to the Directorate purpose statement and values

  • To implement recognised good practice in communication and cohesion, to promote the culture and behavioural change programme that has been embarked upon by the Directorate.


GCSE, NVQ (Level 3) or City and Guilds in English and Maths or equivalent


  • Significant experience working within an HEI or privately built student residential environment

  • Significant experience working in a customer service environment providing exceptional customer service

  • Understanding of the relevant regulations and national codes of practice and the implications of non-compliance

  • Experience managing conflicts, resolving or escalating complaints, with the ability to use own initiative to handle difficult situations with tact and sensitivity

  • Familiarity with budgeting and financial management

  • Knowledge and understanding of HEI Admissions systems, key dates and SITS student record system

  • Knowledge of the private sector housing market


  • Excellent written and verbal communication and interpersonal skills with the ability to communicate effectively with staff and external contacts at all levels

  • Computer literate with a good knowledge of Microsoft Office software, particularly Excel

  • Able to plan, manage and monitor a variety of commitments, balancing workloads to meet service demands

  • Excellent attention to detail and a systematic approach to work

  • Friendly, approachable, diplomatic and able to relate to people

  • Flexible attitude and willing to learn, develop and improve both individually or as part of a team


  • Able to deal with personal, private and confidential issues with appropriate discretion (Data Protection Act)

  • Able to manage job role in line with customer expectation of Equality and Diversity Policy

  • Able to identify resolutions to problems and utilise analytical skills

About us

The Data Governance and Security team with SED develops, maintains, and supports system and process security, data governance, data protection compliance, regulatory reporting, and external and internal audit requirements. The team ensures that strategies and procedures in relation to these areas are fit for purpose and is responsible for providing a ‘gold source’ of all student and course information data to ensure best practice.

About the role

The Senior Student Data Assurance Officer will provide assurance and operational support to colleagues engaged in both internal/external reporting and in business as usual activites that rely on the quality of our student data. This will entail the provision of end-to-end administrative support in triaging enquiries, resolving student data quality issues, supporting the statutory HESA data return (submitted in August and September 2024) by fixing data errors and supporting the generation of HEARs (online transcripts) for students.

This would be an excellent opportunity for a candidate who is interested in gaining experience in working with data, making operational use of IT programmes such as Excel and SQL and who wish to utilise their skills to ensure that the quality of our student data is accurate and of the highest quality.

This is a temporary role, with an end date of 8th November 2024.


We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in data management or analytics. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training


The following skills would be essential in the role:

-Excellent IT skills, including experience of Office software (Word, Excel, Outlook email, web etc.) 

-Good communication skills and a willingness to work in a team, with multiple stakeholders

-The ability to deal with competing priorities

Experience of SQL and using a student records system would be desirable