Job Title: Early Clearing Specialist
Location: On-site at Elephant and Castle, Southwark Campus
Remote Work: Not available
Position Overview:
We are looking for dedicated, customer-focused Early Clearing Specialists to join our team during this year?s university clearing period. In this role, you will be the first point of contact for prospective students, offering guidance and support throughout the clearing process. You?ll play a key role in ensuring applicants receive accurate information and a positive experience as they navigate their options.
QualificationsBachelor?s degree or equivalent required.
Minimum of GCSEs (or equivalent), including English and Maths; A-levels or equivalent qualifications are advantageous.
Previous experience in a customer service, administrative, or call center role.
Understanding of higher education or university admissions processes is advantageous.
Proficiency in using computer systems, databases, and standard office software.
Ability to learn quickly and follow procedures accurately in a fast-paced environment.
SkillsKey Responsibilities:
Deliver professional and friendly support to prospective students via telephone, providing clear guidance through the clearing process.
Assist applicants with completing application forms, ensuring accuracy and adherence to university policies.
Offer informed advice on available courses, entry requirements, and application procedures.
Maintain accurate records of all applicant interactions and updates within the admissions system.
Collaborate closely with the admissions team to support a smooth and efficient clearing operation.
Handle sensitive and confidential information responsibly and in line with data protection policies.
Provide general support to admissions officers with ad hoc administrative tasks.
Skills and Experience Required:
Previous experience in a customer service or call center environment.
Strong communication skills, with a clear and professional telephone manner.
Excellent attention to detail and the ability to manage multiple applications at once.
Confidence using databases and standard software applications.
Knowledge of university admissions or clearing processes is desirable but not essential.
A proactive, helpful, and team-oriented attitude with a commitment to exceptional service.
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