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Enrolment Support Worker
Job Description
South Bank Colleges is currently seeking to appoint dedicated and enthusiastic Enrolment Support Workers to join the Student Recruitment team. This role is crucial for assisting in the College's recruitment efforts during the pivotal enrolment period for new and progressing students. The aim is to ensure a seamless and successful transition into the new academic year.
Key Responsibilities:
? Support the onboarding process during the College?s summer enrolment period.
? Provide excellent customer service to a diverse range of stakeholders.
? Perform front-facing duties and manage initial contact activities related to student admissions and enrolment. This includes processing information efficiently and accurate data entry. Work Schedule:
? Variable hours from Monday to Friday, including one Saturday.
? Enrolment Training: 13th August to 19th August 2025 (excl. weekend - 5 days).
? Main Enrolment Period: 20th August to 5th September 2025, including Saturday, 30th August.
? Extended Enrolment: 8th September to 19th September 2025 (variable with additional support requirements communicated nearer to these dates). Requirements
? Proven experience in roles requiring direct interaction with the public and delivering high-quality customer service.
? Previous experience in further education or a related field is preferred, including familiarity with student records and admissions systems.
? Candidates must be able to undergo an enhanced DBS check. This position offers a unique opportunity to contribute significantly to the student experience at South Bank Colleges during a busy and exciting time. Ideal candidates will have a passion for helping people and a commitment to enhancing the recruitment and enrolment processes.
Qualifications
General Duties:
? To comply with the requirements of College Policies and Procedures.
? To be aware of the principles of safeguarding children and young people as they apply to the role with the College. Actively promote and implement the College?s Safeguarding Policy.
? To be responsible for the adherence of the College's Single Equality Scheme, and actively promote and implement the Scheme as it applies to the role within the College. 3
? To be responsible for the implementation of and compliance with the College?s Health and Safety policy.
? To undertake any other reasonable duties and responsibilities as may be required. SBC?s Ways of Working South Bank College expects all staff to work effectively as part of a team or teams, delivering high quality education and support to staff and learners. We expect our staff to have a strong understanding and commitment to addressing of the diversity and inclusion agenda as it relates to the education sector and our college community. College staff are expected to conduct their day-to-day business in line with the college?s values and behaviours at all times which are based on fairness, respect and equality. Staff are expected to make themselves aware of and adhere to all college policies and procedures.
Skills
Main Purpose of the Job The post holder will support enrolment and admissions tasks across all campuses. They will work collaboratively with other members of the Student Recruitment team to achieve overall service and organisational targets for stage conversion throughout the student journey pipeline. They will be a highly professional front-line staff member providing a high-quality service that delivers efficient and effective solutions to ensure growth in student enrolment.
DUTIES AND RESPONSIBILITIES
? Support the delivery of a professional, fair, accurate and efficient applicant experience for new and progressing students across SBC campuses, providing IAG and undertaking conversion activities through the admissions and enrolment pipeline.
? Ability to welcome visitors and promote the College in a positive manner and having the ability to deal tactfully and sensitively with people in difficult circumstances.
? Having a good understanding of Information Technology, including Microsoft packages and other relevant systems.
? Assist the call centre, taking initial contact calls transferring customers to relevant departments and individuals as well as carrying out applicant conversion activities.
? Ensure consistent assessment of applications submitted, exercising robust decision making and strong attention to detail. Make admissions decisions in accordance with SBC selection/entry criteria, English language requirements and delegated decision-making authority.
? Work closely with key stakeholders, liaising with curriculum staff and other professional services where necessary, to support students through the admissions and enrolment process through to attendance at college. 2
? Ensure the creation and maintenance of accurate applications, and enrolment data across appropriate internal and external databases/systems at all times.
? Conduct outbound conversion activities to follow up with applicants for any outstanding information or documents related to admissions decisions and the enrolment process and to move students through the pipeline stages.
? Identify where additional information is required and liaise with prospective students accordingly.
? Assess supporting documentation, carry out loan, fee and personal status assessments and advise applicants on their personal eligibility, course eligibility and on procedural matters relating to their entire application/enrolment.
? Accurately and securely take payments for course fees and registration fees.
? Assist the administration of the Advanced Learner Loan scheme and to act as a liaison between SBC and loan provider.
? Utilise positive and effective communications skills to provide a customer focused and efficient IAG service to applicants and potential applicants about the full range of educational opportunities offered by SBC and LSBU Group and to enhance the conversion of applicants to offer accepted students.
? Understand SBCs curriculum portfolio and entry criteria and provide Information, Advice and Guidance (IAG) to support students to make correct course choices at time of application, interview and enrolment. Develop a ?right student, right course offer? ethos.
? Uphold and clearly demonstrate cross college standards in professional code of conduct and service excellence and drive forward a Student First culture across the College, whilst ensuring all communications maintain brand integrity and are compliant with external standards and best practice. ? Support college staff to give advice to students on admissions and enrolment practices and processes.
? Deliver actions in accordance with regulations, policy, guidelines and deadlines laid down by SBC and by government and external agencies where applicable i.e. Advanced Learner Loans; Local Authority; etc.
? Attend on-site enrolment training and meetings and any relevant virtual training/meetings.
MORE JOBS LIKE THIS
School/Department: School of Construction, Property and Surveying
Job Title/Grade: Apprenticeship Skills Reviewer | EPA Success Lead / Grade 6
Reporting to: Apprenticeship Team Leader
Purpose of the post
London South Bank University offers some of London?s best courses in areas such as architecture, building services engineering, civil engineering,
construction management, quantity surveying and building surveying. All our courses are closely linked with industry and accredited by the relevant professional institutions to the
highest possible level.
Our apprenticeship offer is rapidly expanding, and we are seeking passionate and driven Skills Reviewers who are committed to working with our academics and industry partners to
develop the best Higher and Degree Apprenticeships in the sector. This particular post will sit
within the School of Construction, Property and Surveying.
The role holder will liaise with employers to support the negotiation of the apprentice?s learning needs in the workplace, and work with academics to provide coaching and support to develop the knowledge, skills and behaviours they will need to successfully complete their apprenticeship. Progress review meetings with each apprentice will be undertaken each quarter for the duration of their programme, often at the apprentice?s workplace so you will need to be mobile and flexible.
The successful candidate will be an excellent communicator with extensive sector or subject knowledge, industry experience, as well as an understanding of professional development and work-based learning. They will be comfortable working independently and will have excellent organisational and time management skills.
MAIN ACTIVITIES AND RESPONSIBILITIES
- Work alongside both the Apprenticeship Team and School academics to provide proactive and reactive vocational and educational support to apprentices throughout the apprenticeship scheme.
- Review The apprentices Skill Scan and job role to establish an assessment plan for achieving the Skills, Knowledge and behaviours both in the workplace and University activities over the duration of the apprenticeship.
- Host End Point Assessment (EPA) initial briefings at early part of the apprenticeships and during the apprenticeship. The aim of these is to ensure the employer, the apprentices and key academic colleagues fully understand the EPA process, time frames and expectations.
- Undertake regular progress review meetings with apprentices and mentors as required. These meetings will either take place at the apprentice?s workplace; the University; or via video call
- Monitor and record apprentice progression against knowledge, skills, and behaviour standards (as well as functional skills where appropriate) and provide feedback to both the apprentice and their line manager.
- Work with academic colleagues to support the agreement of on and off job development plans with the apprentices and monitor and record progress to ensure that both the University and employer remain compliant.
- Work with the Apprenticeship Office and Teaching, Quality and Enhancement team to ensure all quality assurance requirements relevant to the educational support of an apprentice are being met.
- Ensure that all learning activity is recorded and auditable in line with funding regulations and that any University delivery, process and monitoring systems are adhered to within the agreed time limits.
- Coordinate with the End Point Assessment Organisation (EPAO) to ensure the Apprentice has good access to support materials and preparation guidance for the EPA.
- Complete any required learning and development activities required to enhance your knowledge and perform the role more effectively.
- Ensure that procedures for access to, and retention of, information within the school comply with the requirements of the University and the General Data Protection Regulation.
- Contribute to Ofsted Inspections and other Quality processes to promote best practice and Outstanding Apprenticeship provision. Work with Colleagues to plan and carryout your work in line with the Education Inspection Framework or the current equivalent.
- Commitment to all areas of activity including EDI and the LSBU Behavioural Framework.
- Adhere to the policies, regulations and values of the University.
The reporting manager may request additional duties that are within the scope, spirit and purpose of the role. Within reason, the duties and role of the post holder may be changed, after appropriate consultation, in response to changing organisational requirements.
Qualifications
n/a
Skills
E = Essential, D = Desirable
A relevant qualification in one of the related areas where apprenticeship courses are offered by the School of X (D). Industry experience or professional qualifications relating to the apprenticeship discipline (D). TAQA assessors award or equivalent (D).
An understanding of the end-to-end learning journey of an apprentice (D).
Experience of delivering work-based learning and assessment in commercial or educational contexts which are relevant to the subject area(s) (D).
Experience of coaching or mentoring (D).
Excellent communication skills and the ability to build customer / client relationships and maintain empathy with stakeholders (E).
Experience of working autonomously and managing own workload efficiently and effectively (E).
Ability to work as part of a wider team (E).
Excellent time management and organisational skills (E).
Experience with e -learning platforms and an excellent knowledge of Microsoft Office packages, including the ability to produce reports (E).
Ability to demonstrate an understanding of, and commitment to, equality and diversity, and its practical application (E).
The successful candidate will be required to undergo an Enhanced DBS check.
Able to demonstrate an understanding of, and commitment to, equality and diversity, and its practical application.
London South Bank University offers some of London?s best courses in areas such as architecture, building services engineering, civil engineering,
construction management, quantity surveying and building surveying. All our courses are closely linked with industry and accredited by the relevant professional institutions to the
highest possible level.
Our apprenticeship offer is rapidly expanding, and we are seeking passionate and driven Skills Reviewers who are committed to working with our academics and industry partners to
develop the best Higher and Degree Apprenticeships in the sector. This particular post will sit
within the School of Construction, Property and Surveying.
The role holder will liaise with employers to support the negotiation of the apprentice?s learning needs in the workplace, and work with academics to provide coaching and support to develop the knowledge, skills and behaviours they will need to successfully complete their apprenticeship. Progress review meetings with each apprentice will be undertaken each quarter for the duration of their programme, often at the apprentice?s workplace so you will need to be mobile and flexible.
The successful candidate will be an excellent communicator with extensive sector or subject knowledge, industry experience, as well as an understanding of professional development and work-based learning. They will be comfortable working independently and will have excellent organisational and time management skills.
MAIN ACTIVITIES AND RESPONSIBILITIES
- Work alongside both the Apprenticeship Team and School academics to provide proactive and reactive vocational and educational support to apprentices throughout the apprenticeship scheme.
- Review The apprentices Skill Scan and job role to establish an assessment plan for achieving the Skills, Knowledge and behaviours both in the workplace and University activities over the duration of the apprenticeship.
- Host End Point Assessment (EPA) initial briefings at early part of the apprenticeships and during the apprenticeship. The aim of these is to ensure the employer, the apprentices and key academic colleagues fully understand the EPA process, time frames and expectations.
- Undertake regular progress review meetings with apprentices and mentors as required. These meetings will either take place at the apprentice?s workplace; the University; or via video call
- Monitor and record apprentice progression against knowledge, skills, and behaviour standards (as well as functional skills where appropriate) and provide feedback to both the apprentice and their line manager.
- Work with academic colleagues to support the agreement of on and off job development plans with the apprentices and monitor and record progress to ensure that both the University and employer remain compliant.
- Work with the Apprenticeship Office and Teaching, Quality and Enhancement team to ensure all quality assurance requirements relevant to the educational support of an apprentice are being met.
- Ensure that all learning activity is recorded and auditable in line with funding regulations and that any University delivery, process and monitoring systems are adhered to within the agreed time limits.
- Coordinate with the End Point Assessment Organisation (EPAO) to ensure the Apprentice has good access to support materials and preparation guidance for the EPA.
- Complete any required learning and development activities required to enhance your knowledge and perform the role more effectively.
- Ensure that procedures for access to, and retention of, information within the school comply with the requirements of the University and the General Data Protection Regulation.
- Contribute to Ofsted Inspections and other Quality processes to promote best practice and Outstanding Apprenticeship provision. Work with Colleagues to plan and carryout your work in line with the Education Inspection Framework or the current equivalent.
- Commitment to all areas of activity including EDI and the LSBU Behavioural Framework.
- Adhere to the policies, regulations and values of the University.
Qualifications
n/a
Skills
E = Essential, D = Desirable
- A relevant qualification in one of the related areas where apprenticeship courses are offered by the School of X (D). Industry experience or professional qualifications relating to the apprenticeship discipline (D). TAQA assessors award or equivalent (D).
- An understanding of the end-to-end learning journey of an apprentice (D).
- Experience of delivering work-based learning and assessment in commercial or educational contexts which are relevant to the subject area(s) (D).
- Experience of coaching or mentoring (D).
- Excellent communication skills and the ability to build customer / client relationships and maintain empathy with stakeholders (E).
- Experience of working autonomously and managing own workload efficiently and effectively (E).
- Ability to work as part of a wider team (E).
- Excellent time management and organisational skills (E).
- Experience with e -learning platforms and an excellent knowledge of Microsoft Office packages, including the ability to produce reports (E).
- Ability to demonstrate an understanding of, and commitment to, equality and diversity, and its practical application (E).
The successful candidate will be required to undergo an Enhanced DBS check.
About the Role
Are you passionate about creating positive social change for people, our planet and society?
One King?s Impact has an exciting opportunity. We are looking for an enthusiastic Impact & Engagement Assistant to support communication activities across 9 innovative and multidisciplinary projects.
As an Impact & Engagement Assistant, you will gain valuable experience in building impact narratives, communications and community engagement, and will work with a range of internal and external stakeholders across the King?s community
Key responsibilities:
? Create compelling visual narratives to support One King?s Impact initiatives.
? Capture and edit digital stories with project leads, detailing their achievements and plans post-funding.
? Edit and curate images for social media, newsletters, and promotional materials about the 9 funded project.
? Collaborate with the team to develop creative concepts for visual engagement.
About One King's Impact
One King?s Impact is a university-wide approach to impact that unifies research, education, service and engagement activities to focus and strengthen efforts to serve society. Through extensive consultation, King?s communities pinpointed five priority areas where King?s can make a distinctive and meaningful difference:
? A thriving and sustainable planet
? Whole-life health for mind and body
? Advancing equality and social mobility
? Peace and justice in a turbulent world
? Technology for good
Drawing on these priorities, One King?s Impact defines impact as: ?the positive change and value our research, education and commitment to service has for people, planet and society.? King?s is investing in producing positive impact in these priority areas, and is creating a collaborative, cross-disciplinary culture that addresses global challenges.
Qualifications
This post is open to King's students at all study levels.
Skills
Ideal Candidate:
- Photography, filming and social media skills with (preferable) experience of editing content and creating reels for social media.
- Ability to tell a story through imagery and visual media.
- Experience or interest in blogging, journalism, or creative writing.
- Ability to research and produce engaging, well-structured content.
- Interest in impact, positive social change, and community engagement.
- Confident working with a range of stakeholders (from King's staff to community partners).
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