Enrolment Customer Service Officer x3 New

Applications to become a Science Gallery London mediator are now open! Mediators will be working on a quantum themed exhibition, opening 8 October 2025.

Please apply via the Science Gallery London website here: Mediators ? Science Gallery London

The application process does not require a CV or cover letter to be submitted. Simply complete the questionnaire linked on the web page. 

Mediators ? Science Gallery London

Mediators ? Science Gallery London

Job Title: Clearing Support Specialist / Clearing Support Intern / Graduate Intern
This role is based on-site at our Elephant and Castle Southwark Campus. Remote or hybrid working is not available

Start Date: 11th August 2025 End Date- May range between 1 week and 2 Months depending on workload
Assessment Day: Shortlisted candidates will be invited to attend a 1-hour assessment during the week commencing 28th July 2025

Key Responsibilities:

Deliver professional and courteous support to prospective students and other callers via telephone, providing guidance throughout the clearing process.

Assist applicants with completing application forms accurately and in line with university procedures.

Offer detailed and up-to-date information on available courses, admissions requirements, and next steps.

Maintain accurate records of all applicant interactions and progress.

Work collaboratively with the admissions team to ensure a smooth and efficient clearing operation.

Manage confidential information responsibly and in compliance with university data handling protocols.

Minimum of a Level 3 qualification (e.g., A-Levels or equivalent)

A university degree (achieved or in progress) is desirable, particularly in Education, Business, Communications, or a related field

Applicants must be eligible to work in the UK

An understanding of higher education systems and the student experience is an advantage

Skills and Experience Required:

Previous experience in a customer service role, with excellent interpersonal and verbal communication skills.

Confidence in handling high-volume telephone interactions with clarity and professionalism.

Strong attention to detail and the ability to manage multiple tasks simultaneously.

Familiarity with university admissions or clearing processes is desirable but not essential.

Competence using IT systems and relevant software.

A positive, proactive approach and a strong commitment to delivering excellent service.

Important Information:

Candidates must be available to start on 11th August 2025.

Shortlisted candidates will be invited to attend a 1-hour in-person assessment during the week commencing 28th July 2025.

Due to a high volume of applications, only successful candidates will be contacted by the end of July. We appreciate your understanding.

Job Title: Enrolment Customer Service Officer

Reports to: Registration Manager
Location: London South Bank University
Contract Type: Temporary (September Enrolment Period)

Purpose of the Role

London South Bank University welcomes thousands of new students each September. The enrolment process plays a vital role in ensuring that students are fully prepared to begin their academic journey. The Enrolment Customer Service Officer is an essential part of the enrolment team, responsible for providing front-line support and guidance to students throughout their enrolment experience.

This role requires excellent communication and interpersonal skills, strong attention to detail, and the ability to work effectively in a fast-paced and student-focused environment. Officers will provide clear information, resolve queries, and ensure the enrolment process runs smoothly from start to finish.

Key Responsibilities

Serve as the first point of contact for students attending enrolment, providing a friendly and professional welcome.

Offer clear and accurate guidance on the enrolment process, directing students to appropriate services or next steps as required.

Check identification and documentation to ensure compliance with university requirements.

Respond to general queries related to fees, funding, timetables, student records, and course registration.

Support students in completing online enrolment tasks where needed.

Ensure the student experience is positive, efficient, and inclusive at all times.

Update and maintain accurate student records using university systems.

Work collaboratively with other teams (e.g. Registry, Admissions, IT, Student Services) to resolve issues quickly and professionally.

Escalate complex queries to specialist staff in a timely and appropriate manner.

Contribute to the overall success of the enrolment period by supporting team operations and adapting to shifting needs.

Qualifications and Experience

Essential:

Experience in a customer service, administrative, or front-of-house role, ideally within a higher education or service-oriented setting.

Excellent verbal and written communication skills.

Strong interpersonal skills and the ability to support a diverse student population.

Ability to handle queries calmly and professionally under pressure.

Good attention to detail and ability to follow procedures accurately.

Proficiency in IT systems, including Microsoft Office and digital data entry platforms.

Proven ability to work effectively as part of a team and independently when required.

Flexible, positive attitude with a willingness to adapt to changing priorities.

Desirable:

Previous experience supporting university enrolment or student services.

Knowledge of university processes and systems (e.g. student records, course registration, fee payment).

Awareness of the UK Higher Education system and student lifecycle.

Qualifications and Experience

Essential Criteria:

Experience in a customer service or front-of-house role, preferably in an education or service-oriented environment.

Excellent verbal and written communication skills.

Strong interpersonal skills and the ability to engage effectively with a diverse student population.

Proficiency with IT systems and confidence using digital platforms for data entry and problem-solving.

Attention to detail and the ability to follow procedures accurately.

Proven ability to work under pressure and manage a busy workload.

Team player with a flexible and proactive attitude.

Ability to maintain professionalism and sensitivity when dealing with confidential or sensitive information.