Logistics Van Driver

The Facilities Management Logistics Team at KCL is seeking a motivated, highly organised and people orientated driver to carry out collections and deliveries at all KCL sites.

As a logistics driver, the role will encompass working across all KCL campuses primarily collecting/delivering items, including supporting the movement of books between 6 University Libraries at the following locations:

Maughan Library (Holborn)

FWB Library (Waterloo)

St Thomas Library (Waterloo)

Guys Library (London Bridge)

IOP Library (Denmark Hill)

WEC Library (Denmark Hill)

In line with the University’s Sustainability Strategy, our fleet of vehicles are electric, and the successful applicant will be responsible for driving one of those vehicles ensuring that they adhere to all related safe working practices, guidance, and University policies. The appointed candidate will also be responsible for reporting any damage, accidents, and any safety-related defects immediately to the line manager.

This role will also cover the transport of ad-hoc items and will cover the post room as required.

While the role of the driver is mostly carried out independently, it is also important that you are a team player, with good levels of customer service, ensuring all interactions with stakeholders are delivered to the highest calibre.

This role will report to the Fleet coordinator. 

Driving Licence 

Higher Education

Driving 

Manual handling

We can only consider candidates who can begin work on the week commencing the 12th of august. 

Shortlisted candidates will be invited to an assesment day onsite on the week commencing the 22nd of July.

Please note that the end date for this role may change depending on workload. 

Roles and responsibilities 

• Provide professional and courteous support to students and other callers via telephone, guiding them through the clearing process and addressing their inquiries.


• Assist applicants with the completion of application forms, ensuring accuracy and compliance with university policies and procedures.


• Act as a knowledgeable resource, providing information on available courses, admission requirements, and any other relevant details.


• Maintain accurate and up-to-date records of interactions and application progress.


• Collaborate with the admissions team to ensure a smooth and efficient clearing process.


• Handle confidential information in a secure and responsible manner.


• Support admissions officers on ad-hoc tasks

Please see above 

• Previous experience in a customer service role, demonstrating excellent interpersonal and communication skills.


• Ability to communicate effectively over the telephone / emails with a clear and professional voice.


• Strong attention to detail and organizational skills to handle multiple tasks and applications simultaneously.


• Familiarity with university admissions processes or clearing procedures is a plus.


• Proficiency in using computer database and software applications relevant to the role.


• A commitment to providing outstanding service and maintaining a positive and helpful attitude.

Job Context 

The Festival of Communities is an annual event organised by Queen Mary in collaboration and partnership with local community organisations in Tower Hamlets. The festival is designed to celebrate living and learning in Tower Hamlets, and bring local residents together with staff and students at Queen Mary. It features interactive, hands-on activities linked to research taking place across the university, community activities and stalls, and family friendly activities such as face painting. More information can be found at www.qmul.ac.uk/festival  

Job Purpose 

The Festival of Communities PhD Crew members will work with the Centre for Public Engagement team (CPE), to support the delivery of the Festival of Communities taking place on the 8th June 2024. The Festival operations are run each year by the CPE along with a local event production company. This role will support the CPE team in delivering the Festival, taking on an operational role during the event. 

Key dates candidates must be available for:  

• 
  

  Briefing session (in person on ME campus) - Wednesday 5th June, 2-4.30pm (2.5hrs) 

  
  


• 
  

  Festival – Saturday 8th June, 9-6pm 

  
  

Preference will be given to those who are available for the briefing and full Festival day.  

A Festival t-shirt and lunch will be provided for the Festival day.  

Main Duties & Responsibilities 

• 
  

  Meeting and greeting visitors to the Festival locations. 

  
  


• 
  

  Responding to questions from exhibitors and local residents, ensuring a positive experience for all during the Festival of Communities (8th June). 

  
  


• 
  

  Work as part of the Festival of Communities delivery team, ensuring exhibitors and visitors are supported and using initiative to solve problems as they arise. 

  
  


• 
  

  Assisting with the set up and pack down of the Festival in Stepney Green Park. 

  
  


• 
  

  Leading on implementing various evaluation methods during the Festival. This includes talking to activity participants and visitors about their festival experience, running evaluation activities and encouraging young people to complete stamp trails. 

  
  


• 
  

  Representing Queen Mary University of London. 

  
  


• 
  

  Undertake other duties to support the Festival of Communities within the scope of this role, as determined by the Community Engagement Manager and Public Engagement Officer. 

  
  


• 
  

  Demonstrate a commitment to QMUL’s ideals of equity and diversity. 

  
  

The above list of responsibilities is not exhaustive and the jobholder may be required to undertake other duties commensurate with the level of the role, as reasonably requested by their line manager. 

This job description sets out the duties of the post at the time it was drawn up. Such duties may vary from time to time without changing the general character of the duties or level of the responsibility entailed. Such variations are a common occurrence and cannot in themselves justify a reconsideration of the grading of the post.  

We can make reasonable adjustments to this role to fit your needs. 

How to apply:

Personal Statement 

Please provide details of why you want to be involved in the Festival of Communities and what you are hoping to gain from this experience.  

Maximum 300 words 

Please let us know your level (undergrad, master, or PhD) and year of study. 

Please confirm that you are available for all of the dates below: 

• 
  

  Wednesday 5th June, 2-4.30pm – Festival Crew briefing session (in person on ME campus) 

  
  


• 
  

  Saturday 8th June, 9-6pm – Stepney Green Park 

  
  

N/A

Below lists the essential and desirable requirements needed in order to perform the job effectively. Candidates will be shortlisted based on the extent to which they meet these requirements. 

Experience/Skill Requirements 

Current Queen Mary University of London student - Essential (A) 

Experience supporting event logistics and operations - Desirable (A/I)

Experience of public engagement, outreach or related activities - Desirable (A/I) 

Excellent interpersonal skills - able to interact with a diverse range of contacts from multiple disciplinary backgrounds - Essential (A/I) 

Ability to use own initiative to find solutions to problems as they arise. - Essential (A/I) 

Excellent communication skills – written and verbal - Essential (A/I)

Experience in a customer or visitor-focussed environment - Desirable (A/I) 

Essential/Desirable:  

E = Essential: Requirements without which the job could not be done. 

D = Desirable: Requirements that would enable the candidate to perform the job well. 

How Assessed: 

A = Application 

I = Interview