Library Frontline Support Assistant

£28,061 - £28,061

Job Description

Primary duties of this role are answering basic enquiries at the Enquiry Desk, re-shelving items, and space monitoring. This includes the re-shelving and tidying of library stock to ensure that we meet the learning needs of students and monitoring key study spaces.

Enquiry Desk

· Provide a friendly and reassuring welcome to the library spaces

· Answer basic enquiries such as how to find a book, directional enquiries etc

· Refer in depth queries to the correct place (online or in-person)

· Show users how to use the self-service machines


· To re-shelve items returned by library users promptly

· To empty book return boxes outside the building

· To process returned items

· Participation in regular shelf tidying and movement of library stock


· Provide a visible presence in the library

· Assist with monitoring users are using the library space properly (zones, noise, food etc)

· Assist library staff in the sweeping of space to help facilitate the clearing of areas after use

· Monitor stock to ensure the area is orderly

· Report any maintenance issues to library staff

· Answer basic enquiries such as how to find a book, directional enquiries etc

· Refer in depth queries to the correct place (online or in person) and assisting in enquiry data capture

Important Note:

The 20 hours specified in this advert are a guideline only, not a guarantee: to reflect the changing needs of the service and shelving peaks throughout the academic year, we may offer you a variety of hours on a term-by-term basis. Available hours are also subject to your availability.

All interviews will be conducted virtually via Teams.




Essential Skills:

· Ability to work with attention to detail

· Compliance with GDPR regulations

· Excellent time management skills

· A flexible and responsive approach to work

· Reliable and hard-working with a professional attitude

· Good communication skills

· Physically fit to carry out manual tasks, walking and standing for up to 4 hours at a time

· High standard of written and spoken English


· Knowledge of King’s College libraries

· Excellent customer service skills


An exciting opportunity exists for an assistant to work on the internally funded pilot study “Identity, Security and Integration of Gurkha migrants in the UK: A social anchoring perspective” at the School of Social Professions and Social Sciences at London Metropolitan University.

The successful candidate will assist for 70 hours (in total) in the internally funded project from March 2024 to June 2024.

The pilot project aims to explore the lives and lived experience of one of the newest migrant groups in Britain, Nepali Gurkhas. In particular, this research helps unfold how Gurkha migrants make sense of their ‘new home’, their own sense of being, connect to different social spaces and access to migrant capitals in a host society/country. The research outputs will involve submission of an external grant proposal and stakeholder engagement workshop.

The Research Assistant would be expected to undertake a range of duties, including the following:

 1.Conduct research

  • Assist in the planning and implementation of specific research activities, as directed;

  • Undertake literature searches on migration, gender and existing institutional structures, strategies, and practices for integration of Gurkha migrants in UK;

  • Assist in data collection and analysis.


2. Presentation of findings


3. University/School profile

  • As appropriate, liaise with relevant internal and external contacts/organisations in related areas of study.



Postgraduate level with experience in gathering relevant information.


  1. Relevant experience

Understanding research processes.

In order to be shortlisted you must demonstrate that you meet all the essential criteria and as many of the desirable criteria as possible. Where we have a large number of applications (long list) which meet all of the essential criteria, we will then use the desirable criteria to produce a short list.

This role is to support the delivery of focus group and conduct additional tasks related to the DrinksRation project. 

This is a closed advert. 


MSc or above


Experience on conducting focus groups

Experience on academic publishing 

Knowledge and understanding on mobile health

We are looking for people to participate in 1-hour research study interviews exploring the embedding of conversational AI in everyday products. We will begin by introducing you to one such AI-enabled product, giving you a chance to familiarise yourself with it. Afterwards, you'll have a discussion with a researcher about your thoughts on it. You don't need to have experience with AI-enabled products in the past. If you've participated in one of these interviews before then you unfortunately cannot participate again.

The interviews will take place on Wednesday Feb 21st between 10:00 and 17:00. All interviews will take place at Bush House on the Strand campus. Please researve a slot at before applying.