Library Frontline Support Assistant

We are looking for a Technician to support our Nutrition practical classes at the Waterloo Campus. Duties will include the following:

-Being part of the team responsible for organising  the running of practical classes, 

-Help with setting up and clearing out the lab.

-Washing up of glassware using glassware washer, drying in cabinet and returning to lab,

-Refilling chemical bottles when necessary as instructed

-You will need to stay in the class and keep an eye on experiments that need digesting over a few hours while students carry on with another part of the process, and help with running equipment. 

-You will receive training prior to practical classes to make you aware of the hazards and what to look out for in classes, assist with Health and safety and assist students where possible. 

Minimum level 3 qualification, e.g. A levels, AS levels, International Baccalaureate diploma or other Level 3 qualification, plus work experience in a relevant technical/scientific post(s) OR Knowledge and skills gained through work experience in relevant technical or scientific posts.

Experience of practical education in a teaching lab as a student or technician, 

good communication skills and willing to learn.

Solutions-focused self-starter, with good prioritisation and organisational skills.

Flexible team-worker who is responsive to colleagues.

An awareness of Health & Safety regulations governing area of work, particularly relating to laboratory waste disposal and recycling.

This is an exciting opportunity to join Phase 2 Innovate UK-funded CyberASAP project CyDRA aiming to address Risk Assessment in Transactions under Security Threats. This role focuses on the development of a desktop software application to address complex challenges in securing critical infrastructure and industrial systems. The ideal candidate will have a strong background in OT security, IIoT, and software development, with a deep understanding of threat modelling, risk analysis, and security architecture design.

Key Responsibilities:

• Model Transactions Under Security Threats: Develop software solutions to simulate transactional processes within systems exposed to security threats, enabling an accurate representation of vulnerabilities and attack vectors.
• Design Security Architecture and Behavior Analysis: Create tools to design and evaluate security solutions, analysing the behaviour of both systems and potential adversaries through simulated transactions.
• Risk Calculation: Implement algorithms and methodologies to calculate security risks based on input from security analytics, helping stakeholders prioritise and address vulnerabilities effectively.
• Impact Analysis: Develop capabilities to assess the influence of proposed security infrastructures on overall system risk, ensuring solutions are effective and efficient.

First Degree in Cyber Security or closely related discipline
Desirable: Current MSc/PhD in AI or Cyber Security

• Proficiency in OT security and IIoT domains, with experience in threat detection, neutralization, and prevention.
• Expertise in security risk modeling, analysis tools, and simulation methodologies.
• Strong programming skills in developing desktop applications, with a focus on robust design and user-friendly interfaces.
• Ability to understand complex industrial processes and integrate them into software models for security infrastructure planning.

Primary duties of this role 

Answering basic enquiries at the Library Enquiry desk, monitoring library spaces and other back-office tasks. These include the re-shelving and tidying of library stock, updating signage and activities to manage and improve our spaces. 

Enquiry Desk 

• Provide a friendly and reassuring welcome to the library spaces 
• Answer basic enquiries such as how to find a book, directional enquiries etc 
• Refer queries to the correct team or service (online or in-person) and assist in enquiry data capture 
• Show users how to use the library self-service machines 

Library Stock

• Re-shelve items returned by library users promptly 
• Empty book return boxes outside the building 
• Process returned items 
• Participate in regular shelf tidying and movement of library stock 

Space Monitoring

• Provide a visible presence in the library 
• Ensure appropriate and respectful use of library spaces (zones, noise, hot food etc.) 
• Assist library staff in the sweeping of study spaces to help facilitate the clearing of areas after use 
• Monitor stock to ensure the collection is well-organised
• Report any maintenance issues to Estates & Facilities, IT or escalate to library staff 
• Answer basic enquiries, such as how to find a book, directional enquiries etc.

Important Note: 

The 20 hours specified in this advert are a guideline only, not a guarantee: to reflect the changing needs of the service and shelving peaks throughout the academic year, we may offer you a variety of hours each month.  

Available hours are also subject to your availability. We will work around your availability and offer shifts according to service needs across all our libraries. Please note, there is no option to choose a preferred site. You are expected to work at any KCL library (travel zones 1 and 2) when you are available. As this is a frontline role, you are also expected to be very punctual for all your assigned shifts.  

All interviews will be conducted virtually via Teams. 

NONE

Essential criteria: 

• Good communication skills 
• Excellent time management and punctuality  
• Methodical, detail-oriented approach to work, maintaining a high level of accuracy 
• Ability to work as part of a team with a proactive, flexible and responsive manner 
• Ability to perform physically demanding tasks 

Desirable: 

• Knowledge of KCL libraries 
• Strong customer service skills