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Library Frontline Support Assistant

£28,061 - £28,061
 

Job Description

Primary duties of this role are answering basic enquiries at the Enquiry Desk, re-shelving items, and space monitoring. This includes the re-shelving and tidying of library stock to ensure that we meet the learning needs of students and monitoring key study spaces.



Enquiry Desk



· Provide a friendly and reassuring welcome to the library spaces



· Answer basic enquiries such as how to find a book, directional enquiries etc



· Refer in depth queries to the correct place (online or in-person)



· Show users how to use the self-service machines



Shelving



· To re-shelve items returned by library users promptly



· To empty book return boxes outside the building



· To process returned items



· Participation in regular shelf tidying and movement of library stock



Space



· Provide a visible presence in the library



· Assist with monitoring users are using the library space properly (zones, noise, food etc)



· Assist library staff in the sweeping of space to help facilitate the clearing of areas after use



· Monitor stock to ensure the area is orderly



· Report any maintenance issues to library staff



· Answer basic enquiries such as how to find a book, directional enquiries etc



· Refer in depth queries to the correct place (online or in person) and assisting in enquiry data capture



Important Note:



The 20 hours specified in this advert are a guideline only, not a guarantee: to reflect the changing needs of the service and shelving peaks throughout the academic year, we may offer you a variety of hours on a term-by-term basis. Available hours are also subject to your availability.



All interviews will be conducted virtually via Teams.




Qualifications

None



Skills

Essential Skills:



· Ability to work with attention to detail



· Compliance with GDPR regulations



· Excellent time management skills



· A flexible and responsive approach to work



· Reliable and hard-working with a professional attitude



· Good communication skills



· Physically fit to carry out manual tasks, walking and standing for up to 4 hours at a time



· High standard of written and spoken English



Desirable:



· Knowledge of King’s College libraries



· Excellent customer service skills

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We are looking for a highly organised and motivated Clinical Trials Administrator. You will be joining the Quality Team, who are a friendly team of Clinical Research Associates. The main purpose of this role is to:




  • Assist the Quality Team to ensure that all trials sponsored or co-sponsored by the partner organisations are conducted in accordance with the Clinical Trial Regulations and the KHP CTO SOPs.

  • Provide day to day admin and support to the Quality Team to assist Investigators conducting clinical trials sponsored by the partner institutions ensuring they are working to the highest quality standards.

  • Perform File Reviews and conduct archiving of trial documents for the KHP-CTO.

  • Provide logistical, practical and administrative support as required according to KHP-CTO SOPs, prevailing regulations and best research practice.



This is an office-based role at Guy’s Hospital with some regular travel across London to our various sites and campuses.




Qualifications

NA



Skills

  1. Educated to GCSE-level or equivalent

  2. Able to learn and work to SOPs

  3. Strong planning and organisational skills including the ability to prioritise and manage multiple tasks

  4. Excellent interpersonal skills – tactful and able to deal with a wide range of people in an enthusiastic and helpful manner whilst being capable of firmly maintaining policies and regulations.

  5. Problem solving skills – pragmatic and flexible approach whilst maintaining policies and regulations.

  6. Strong computer skills (proficient with MS WORD, Excel and web-based applications).

  7. Experience acquired in administration role(s), preferably in either a pharmaceutical industry or clinical research setting, including specific experience of clinical trial administration.

  8. Excellent verbal and written communication skills with the ability to demonstrate exceptional attention to detail.



 

Research Temp 




Qualifications

N/A



Skills

Research Experience 

The Global Mobility Office (also known as GloMo) is seeking four current King’s students to join us as Peer Advisors for the 2024/25 academic year.  We encourage applications from students from underrepresented and widening participation backgrounds



We are looking for someone friendly, enthusiastic and reliable who has previously studied or worked abroad on a placement facilitated through GloMo (i.e. Summer exchange or a semester/year abroad as part of your degree).  You should have an interest in international education and an awareness of the value of experiencing different cultures.   



This role will involve assisting with the incoming Study Abroad Orientation week in both September and January (welcoming approximately 1000 students across the academic year), as well as other events during the year for both incoming and outgoing students.  You’ll spend two hours per week in the GloMo office working on other administrative tasks and projects, which will vary depending on the office’s needs and your particular skills.  You will also act as an advisor to outgoing students, by talking about your own experiences and challenges whilst studying abroad, and assisting with events such as pre-departure meetings. 



You must be available for the September 2024 (16th – 20th) and January 2025 (8th – 11th) orientation periods to be eligible for this position.  The role will begin from early September 2024 (exact start date can be negotiated, but ideally week commencing 2nd September) and will finish at the end of April 2025. 



Interviews will be held week commencing 12th August via Teams. 



To apply for the position, please apply via this advert and complete our application form online.   If you have any questions about your eligiblity for this role, please contact Sarah Goodyear, Global Mobility Senior Officer (Incoming Students Coordinator) at sarah.goodyear@kcl.ac.uk




Qualifications

N/A



Skills

You must have studied or worked abroad as part of your degree or facilitated by Global Mobility.



Not essential but beneficial:



Administrative experience



Ambassador experience



Customer service experience

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