Administrator

Job Description

Position: Student Voice Support Assistant

The post holder will form part of a team responsible for delivering efficient and effective provision of student voice and representation activities across the Students? Union, working on activities which support recruitment, training, support and reward of student representatives, and the general advocacy, governance and representation activities of the Students' Union.

Major Duties

1. Deal with enquiries from staff, students and elected student representatives regarding the representation activities of the Students' Union and the University, signposting non-routine enquiries when appropriate.
2. Support the Students' Union, academic Schools, Institutes and University departments with the recruitment, training, support and reward of student representatives.
3. Assist with the delivery of Students' Union democratic processes, including elections, referenda, meetings, policy submissions, and student participation in national students' union events.
4. Draft briefing notes and documents under direction of line manager.
5. Assist with the organisation of events, such as meetings, workshops, training sessions and conferences.
6. Provide secretarial support for meetings, taking notes, preparing agendas, and coordinating meeting logistics.
7. Undertake administrative and clerical activities to support the general activities and specific projects within the Students' Union.
8. Any other duties commensurate with the post.

Additional working hours may be available on a weekly basis to support the operational needs of the organisation.

NONE

Essential Criteria

1. Relevant experience of working in a student-led, or youth-led, organisation, to include both of the following:
   1. Experience of providing administrative support to student-led or youth-led activities.
   2. Experience of delivering and organising training, or experience of providing guidance on established processes and procedures, to student groups of youth groups.
2. Experience of working in a customer-facing environment and providing excellent customer service.
3. Experience (in a working environment) and up to date knowledge of a wide range of IT systems including MS Word, Excel and Outlook.
4. Well-developed time management skills including the ability to meet deadlines and to prioritise work.
5. Excellent attention to detail, demonstrable organisational skills and professional approach.
6. Excellent oral/written communication skill.
7. Ability to work on own initiative, as well as part of a team.
8. A commitment to education quality assurance and working for the welfare of students.
9. Understanding of and empathy with the role of student representatives and students' unions.
10. Ability and willingness to, where required, work flexible hours to meet the needs of the service (i.e. evening, weekend, public holiday work)

Desirable Criteria

1. Recent, relevant, experience of working within a democratic or membership environment (including local government, the voluntary or charitable sector and students' unions).
2. Experience of working in a higher education setting.
3. Experience of working to providing advice, supporting or guidance to student leaders / representatives in a higher education setting.
4. Knowledge or experience of academic and quality assurance issues faced by and/likely to be faced by students.
5. Knowledge of current issues impacting on Higher Education.

Note: ?Working? is considered to be undertaking activity in a paid role.