Summer Reservation & Revenue Manager

Job Description

We are seeking a highly motivated Accommodation Professional to join the Residences team at King’s College London. Based in Great Dover Street Residences, Guy’s campus. You will be responsible for leading the summer accommodation targets and customer service to both internal and external customers.



If you are looking for the next stage in an already successful career, and you have what it takes to meet this demanding and challenging role, you could be just the person we’re looking for. In return, we offer a competitive salary, excellent pension scheme and career development opportunities.




  • Working with internal and external summer school clients, to deliver approximately one hundred thousand bed nights over a ten-week period. The role is the main point of contact for all summer accommodation requests.

  • To manage enquiries and coordinate summer residential accommodation for all groups and individuals.

  • To manage rate strategy for all Halls of Residences through all booking channels including Online Travel Agents (OTA’s).

  • To implement and assist in an agreed marketing strategy and provide client support.

  • To support residential groups across the residences team and be a point of contact for clients.

  • To manage a small telephone call centre team in assisting clients in finding suitable accommodation over the summer.

  • Manage current group bookings including obtaining and uploading delegate lists and room allocation.

  • To provide accurate reporting on ADR and yields within the Halls of Residences and forecasting of future occupancy.

  • To provide and identify peak & trough periods and adapting strategies to achieve the best market rates.

  • Overseeing customer account management, including negotiating contracts and agreements to maximize profit.

  • To manage financial billing – invoices, check payments received and chase outstanding payments.



 




Qualifications

  • Educated to graduate level or equivalent

  • Excellent written and spoken English



 



Knowledge / skills




  • Previous revenue management experience a Residential Venue/Hotel environment

  • Experience in prioritising tasks and managing busy workloads successfully to ensure that deadlines are met

  • Client management as well as account management experience

  • Understanding of room rates and yield management

  • Knowledge and understanding of PMS, channel management and revenue management systems and best practices

  • Working knowledge of MS Office applications including Word, Excel, Outlook, Office365 and Teams



 



Skills

  • Oversee distribution strategy and execute effective yield management

  • Analyse booking patterns and market trends

  • Monitoring competitor performance

  • Ensure all related systems are configured correctly, validated and working to full capacity

  • Effectively manage and be in control of daily room inventory for each residences

  • Ensure website booking process is maintained up-to-date and functional

  • Evaluate performance of distribution partners and contracted rates (group, OTA, tour operator, corporate)

  • Design and implement a strategic sales plan that expands customer base

  • Achieve growth and hit sales targets

  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs

  • Provides analysis of yield strategies, room statistics and performance trends

  • Undertake financial transactions in accordance with the College’s financial regulations including:



      • Credit/debit transactions (via PDQ)

      • Preparing, checking and following-up detailed client quotations

      • Requesting and monitoring appropriate deposit payments

      • Compiling and preparing accurate paperwork and invoices

      • Accurate recording of relevant financial data for marketing and management analysis purposes

      • Undertaking credit checks in respect of new clients (in conjunction with Credit Control).





  • Manage and collate feedback from clients and review with key Stakeholders.



 



The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

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Research Assistant – sample size investigation for clinical texts classification using NLP



A team in BHI is looking for a motivated research assistant to work on a project investigating optimal sample size for Natural Language Processing (NLP) classification tasks that require manual annotations. The tasks involve:



·       running simulations using deep learning models to investigate model performances in various language settings and training corpora sizes;



·       developing a GitHub project page and a well-documented code;



·       participating in dissemination activities (e.g. preparing and participating in an interactive online seminar).



A successful candidate can start as soon as possible and work till the end of July, in a collaboration with myself, Angus Roberts, Jaya Chaturvedi, and Daniel Stahl. The hours (14h/week) can be worked as two full days or spread over the week, remotely or in the office (Denmark Hill). Please write to diana.shamsutdinova@kcl.ac.uk to express your interest.



Project Description: Natural Language Processing methods are widely applied to extract information from clinical texts and present it in a structured way. However, unlike in statistical data analyses, there are no methods available for estimating the sample size needed. Our project aims to assess optimal sample size for the development of clinical NLP models and how these requirements change depending on the documents and language properties. By taking a simulation approach and following modern guidance on model validation, we will be able to investigate model performances in various scenarios and provide guidance on sample sizes for clinical NLP tasks.



Qualifications

The role is suitable for a current MSc/PhD student/postdoc/early career researcher in Computer science, Engineering, Health Informatics, Statistics, or a related field.



Skills

·       Strong analytical skills;



·       Knowledge of Python programming language;



·       Understanding model validation techniques such as cross-validation and evaluation metrics such as AUC-ROC/sensitivity/specificity/precision, 



·       Ability to work independently and in a team.

King’s Health Partners Women and Children Health are looking for an administrative assistant to support the services we provide.



The candidate would be expected to complete a range of office duties, including:




  • Arranging regular and ad hoc meetings as required by the team (virtual and room bookings)

  • Providing secretariat support for work stream meetings, Executive and Programme boards

  • Managing the shared file management system

  • Coordinating recruitment and onboarding for undergraduate interns and civil service secondees – with responsibility for coordinating induction equipment and introductions

  • Coordinating and facilitating the delivery of research skills clinics, research seminars  and various education and training courses provided through a partnership with King’s College London

  • Providing secretariat and coordinating support for research projects delivered through our Ask the Institute rapid advisory service.



This is a full-time role that could last for 4 to 12 weeks.



You will report directly to the programme manager and work collaboratively across the King’s Health Partners Women and Children’s Health Clinical Academic Partnership.



Qualifications

3 A Levels (Desirable)



Skills

We are looking for a candidate with the following skills:




  • Experience in event and office space management, with an eye for detail

  • Good IT skills and the ability to pick up new digital systems quickly – must be comfortable using Microsoft Office, including Teams.

  • Strong organisation and prioritisation skills and the ability to deliver objectives on time

  • Capable hybrid worker who can convey information creatively and clearly in person and online

  • Self-sufficient team player able to adapt to different environments and people

  • Ability and confidence to spot and suggest improvements to processes

At King's, we owe our success to people and processes. An Administrative Coordinator is the supportive force behind both, and we are currently seeking someone exceptional to take the helm. The ideal candidate will be a problem solver who has excellent communication skills and attention for detail. The candidate should ideally have experience working in an office environment, performing administrative tasks, and providing support to coworkers. An ability to multitask and work on your own is desirable.



This role is for 3 days a week, 21 hours a week. Days can be negotiated.



This role will be for 3 months until the 31st May.



The Administration Coordinator will assist the Business Manager in admin tasks, these duties include:




  • PO raising, receipting and tracking

  • Invoice paying and queries

  • Fact-finding for general enquiries

  • Complete auditing of IT equipment

  • Small-scale projects such as organising leave-booking systems and the organisational structure

  • Data entry and general admin support

  • Organising the SharePoint.

  • Other ad-hoc admin duties

  • Assisting the Business Manager in the day-to-day operational aspects of the Directorate

  • Support projects aimed at improving operations within the Directorate.

  • Updating the Directorate records to ensure accurate and consistent data accounts.

  • Assist with event and function planning including catering and room booking.



Brand & Marketing is a large vibrant department.  If you enjoy variety and working in a fast-paced environment then this could be the role for you. 




Qualifications

No qualifications needed



Skills

This job is ideal for someone looking for some experience for three months.



Below is a list of desired skills or experience




  1. Previous admin experience would be good but not required.

  2. A positive and can-do attitude.

  3. Able to act independently and able to use initiative to fact find.

  4. Comfortable using finance systems or able to pick up use of systems quickly.

  5. Comfortable using Click up, Excel, Sharepoint or willing to learn.

  6. An intermediate level of UX/UI knowledge in SharePoint would be a bonus.

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