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Summer Reservation & Revenue Manager

£40,930 - £40,930
London - South East
Temporary / Interim
 

Job Description

We are seeking a highly motivated Accommodation Professional to join the Residences team at King’s College London. Based in Great Dover Street Residences, Guy’s campus. You will be responsible for leading the summer accommodation targets and customer service to both internal and external customers.



If you are looking for the next stage in an already successful career, and you have what it takes to meet this demanding and challenging role, you could be just the person we’re looking for. In return, we offer a competitive salary, excellent pension scheme and career development opportunities.




  • Working with internal and external summer school clients, to deliver approximately one hundred thousand bed nights over a ten-week period. The role is the main point of contact for all summer accommodation requests.

  • To manage enquiries and coordinate summer residential accommodation for all groups and individuals.

  • To manage rate strategy for all Halls of Residences through all booking channels including Online Travel Agents (OTA’s).

  • To implement and assist in an agreed marketing strategy and provide client support.

  • To support residential groups across the residences team and be a point of contact for clients.

  • To manage a small telephone call centre team in assisting clients in finding suitable accommodation over the summer.

  • Manage current group bookings including obtaining and uploading delegate lists and room allocation.

  • To provide accurate reporting on ADR and yields within the Halls of Residences and forecasting of future occupancy.

  • To provide and identify peak & trough periods and adapting strategies to achieve the best market rates.

  • Overseeing customer account management, including negotiating contracts and agreements to maximize profit.

  • To manage financial billing – invoices, check payments received and chase outstanding payments.



 




Qualifications

  • Educated to graduate level or equivalent

  • Excellent written and spoken English



 



Knowledge / skills




  • Previous revenue management experience a Residential Venue/Hotel environment

  • Experience in prioritising tasks and managing busy workloads successfully to ensure that deadlines are met

  • Client management as well as account management experience

  • Understanding of room rates and yield management

  • Knowledge and understanding of PMS, channel management and revenue management systems and best practices

  • Working knowledge of MS Office applications including Word, Excel, Outlook, Office365 and Teams



 



Skills

  • Oversee distribution strategy and execute effective yield management

  • Analyse booking patterns and market trends

  • Monitoring competitor performance

  • Ensure all related systems are configured correctly, validated and working to full capacity

  • Effectively manage and be in control of daily room inventory for each residences

  • Ensure website booking process is maintained up-to-date and functional

  • Evaluate performance of distribution partners and contracted rates (group, OTA, tour operator, corporate)

  • Design and implement a strategic sales plan that expands customer base

  • Achieve growth and hit sales targets

  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs

  • Provides analysis of yield strategies, room statistics and performance trends

  • Undertake financial transactions in accordance with the College’s financial regulations including:



      • Credit/debit transactions (via PDQ)

      • Preparing, checking and following-up detailed client quotations

      • Requesting and monitoring appropriate deposit payments

      • Compiling and preparing accurate paperwork and invoices

      • Accurate recording of relevant financial data for marketing and management analysis purposes

      • Undertaking credit checks in respect of new clients (in conjunction with Credit Control).





  • Manage and collate feedback from clients and review with key Stakeholders.



 



The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

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Thesis Formatting Support

£27,144 - £27,144
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Formatting a PhD thesis, including table of contents and subheadings.




Qualifications

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Skills

Experience in workign with large documents, Access to KCL computers

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Programme Officer

£36,075 - £36,075
London - South East
Temporary / Interim

Grade 4 Programme Officer (Timetabling) 



Temporary from 23rd July (excluding UK Bank Holiday) Kings College London, Guy’s Campus (Tower Wing, Floor 18, Academic Centre Office)  SE1 9RT.



Candidates must be available throughout the dates specified above. Annual leave will not be viable. Work will be on campus (hybrid/remote working not available for this assignment). 



Role purpose 



Working as a member of the programme administration team, who deliver high-quality customer experience to relevant stakeholders throughout preparation for teaching support for the student lifecycle, from pre-enrolment activities, through to graduation. Resolving day-to-day issues, responding in line with university Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), assisting with annual tasks for curriculum set up and implementation. 



Your primary role will scheduling our non-clinical undergraduate programme timetables, quality assuring data integrity and making amendments to sessions as necessary in response to changing business needs. You will be working alongside our clinical scheduling team to ensure student timetables are cohesive, with highest data integrity and adequate venue provision. 



Highly accurate data entry will be a significant portion of this role’s responsibilities. You must be confident in maintaining consistent attention to detail during the working day whilst performing repetitive tasks. 



  



Key Accountabilities 



 




  • Work with relevant colleagues within programme administration to produce undergraduate timetables, including finalising all room booking requests, during the crucial final period of the FoDOCS timetabling processes. 

  • Work flexibly as part of a team, supporting others in times of high-volume activity. Covering staff absence as and when required, including in student facing activities (e.g. student reception). 

  • Identify and investigate any low-level data discrepancies, escalating these matters to the Non-Clinical Programme Manager. 

  • Notify the Non-Clinical Programme Manager of any challenges or data integrity risks/problems. 

  • To take personal accountability to ensure all key performance indicators towards timetable creation are met during assignment, including data quality. 

  • Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. To maintain an up-to-date knowledge of the data protection and GDPR working in accordance with KCL’s university regulations. 

  • To work with professional excellence, in accordance with, and to represent, KCL’s workplace values. 

  • Carry out any other duties, commensurate with the post, as required. 



 



About the Faculty of Dentistry, Oral & Craniofacial Sciences 



As the largest, most influential centre of excellence in the UK for oral and dental research, with an outstanding record for quality assurance in learning and teaching, King’s College London Faculty of Dentistry, Oral & Craniofacial Sciences is one of the top five centres of excellence for dental education, research and oral healthcare provision in the world. The Faculty’s international excellence in research has been confirmed by the outcome of the 2008 UK Research Assessment Exercise (RAE). 



  



Our international reputation attracts students and staff from across the globe. The largest dental academic centre in the UK, we teach over 800 undergraduate students, 260 graduate taught students including 160 on flexible learning programmes and over 100 graduate research students. The Faculty provides both routine and specialist clinical care and educates and trains dental personnel at all levels, including dental care professionals. Our internationally renowned Faculty undertakes and actively promotes cutting edge basic, clinical and translational research in collaboration with its world-famous partner hospitals – Guy’s, King’s College and St Thomas’.   



Working hours are 09:00-17:00 (requests for 09:30-17:30 will be considered)  




Qualifications

Degree / A-Level qualified, or equivalent.



Skills

  • Strong prioritisation skills in a fast-paced environment 

  • Expert attention to detail and accuracy

  • Experience of learning new software systems  

  • Intermediate to advanced Microsoft Office Excel skills  

  • Professional and diplomatic communication skills 

  • Experience of working with shifting information and priorities 

  • Self-motivated, customer focused with common sense approach 

  • Desirable: experience in timetabling / scheduling role, preferably in the HE sector 

  • Desirable: experience using HE timetabling software 

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