- Our Specialist Sectors
- Customer Service & Call Centres
- Higher Education
- Hospitality, Catering & Events
- Human Resources
- IT / Web / Telecomms
- Local Government
- Manual, Industrial & Warehousing
- Marketing / PR
- Midwifery & Allied Health
- Office, Clerical & Administration
- Reception & Front of House
- Retail
- Social Care
- Third Sector & Not for Profit
- Transport & Logistics
This job is no longer available.
You can view related vacancies or set-up an email alert notification when similar jobs are added to the website below.
You can view related vacancies or set-up an email alert notification when similar jobs are added to the website below.
Services Manager - Client Liason - Residences
Job Description
Role Purpose
-
To manage the King’s Residences brand across all partner properties ensuring a highly professional and consistent level of service to all King’s residents.
-
Work as an effective member within the residence’s management team supporting where needed
-
Work closely with all residential functions to manage across site projects and best practice.
-
Ensure that the standards and quality of the service provided to our students is of the highest level
Key objectives:
-
Oversee and be accountable for the operation and the efficiency of the King’s Nominated Residences properties
-
To liaise and consult with all 3rd Party Managers and teams, and represent those residences and their contracted partners
-
Monitor contractors service delivery and address underperformance in liaison with the Head of Resident Experience & Operations
-
Ensure these properties are safe secure, well maintained and clean
-
Ensure the service provided is in line with the King’s vision
-
Ensure visibility of, and the continuous improvement of all Health & Safety compliance across the partner portfolio in all areas
-
Escalation point and act as intermediary for complaints that come via the 3rd parties and King’s residences, ensuring an efficient, consistent and professional response is provided at Stage 1 and stage 2 where necessary
-
To ensure the complaints and good will gesture framework is consulted and follow up action is fair, consistent and robust
-
To create innovations & strategies to stream line and improve the service delivery
-
Deliver departmental strategies and implement them as best practice across sites
-
To review 3rd party contracts, policy and procedures
-
Support the resident life and welfare departments by providing support and guidance to residents including involvement with investigations and disciplinary proceedings where necessary
-
Form part of the residences disciplinary board
-
Collaborate and manage on projects
-
Report on 3rd party services and function streams
-
Build and maintain all departmental stakeholder relationships ensuring Residences is represented in a positive way
-
Review property checks, completion and address any unexpected variances, on building maintenance, students experience and staff performance
-
Support the Student Conducts & Appeals process and Credit control in disputes and claims
-
Support the operation of Summer business across all sites and preparation between occupancies
-
Ensure that detailed room inventories are produced for all rooms as termly inspections take place following the guidelines and damages are addressed (repaired and charged as required) for all 3rd party sites
-
Regular visits to partner sites to monitor consistency of service delivery and property and safety standards
-
Support local teams to address complaints promptly and efficiently;
Project/Compliance Management
-
Ensure all sites utilise systems and processes to record, report and learn from incidents
-
Monitor the adherence to all Health and Safety procedures, ensuring they are implemented according to the College standards, and local legislation.
Management Support & Training
-
Review services offered & obtain feedback from internal & external customers and contribute ideas for continued development
-
Be known and visible in the residences as a reputable face of the College
Contractor Relations
-
Be familiar with all relevant contractors, following the College’s procurement policy is strictly adhered to and addressing any nonconformities promptly.
-
Ensure contractors have a full understanding of all product and service specifications in order to ensure effective delivery.
-
Assist the Residence Managers and the Head of Resident Experience & Operations with any contractor related issues.
Incident Management
-
Manage all incidents in line with the College’s procedures and Business Continuity Plan.
-
Anticipate potential problems/situations and act accordingly to create solutions.
-
Trouble-shooting any problems or issues within the residences as they arise, requesting the adequate support with the required urgency and seniority.
Communication
-
Keep the Head of Resident Experience & Operations informed of all relevant business issues & updates across the partners sites and connected contractors
-
Work closely with management of all other departments to ensure complete synergy along the Residents journey
-
Attend management meetings to ensure good communications between residential areas, always being prepared to report on operations in your area.
Environment
-
Support and assist with the roll-out of King’s sustainable initiatives across partner sites
-
Promote best practice across the residence for waste and energy management
-
Support the College’s environmental policy to improve overall performance and help it achieve its stated environmental objectives and targets
Service Delivery:
-
A strong focus and commitment to providing excellent services to our residents.
-
Responsible for providing a professional, accurate and efficient service to a wide range of people including current residents, members of the public, colleagues and external agencies.
-
Maintain personal knowledge by completing in-house training and attending courses.
Qualifications
A-Level or above
Iosh desirable
Skills
Education / qualification and training
A-Levels
Customer service training or relevant hospitality experience
Knowledge / skills
Excellent command of the English language
Excellent written and oral communication skills
Knowledge of standards and procedures for reception/reservations
Working experience of MS Suite and management systems
Knowledge of foreign languages
Experience
Management experience
Property/building management administration
Experience in a supervisory role in a hotel, University halls or youth hostel, including H&S management
An understanding of life in student accommodation
Management of 3rd party staff / contractors
Personal characteristics/other requirements
MORE JOBS LIKE THIS
Formatting a PhD thesis, including table of contents and subheadings.
Qualifications
Experience as above
Skills
Experience in workign with large documents, Access to KCL computers
BeActive instructor
- Responsible for taking engaging exercise/ wellness classes for the BeActive programme
Qualifications
Yoga Qualification
Skills
Previous experience of yoga teaching.
Experience of taking exercise classes
Grade 4 Programme Officer (Timetabling)
Temporary from 23rd July (excluding UK Bank Holiday) Kings College London, Guy’s Campus (Tower Wing, Floor 18, Academic Centre Office) SE1 9RT.
Candidates must be available throughout the dates specified above. Annual leave will not be viable. Work will be on campus (hybrid/remote working not available for this assignment).
Role purpose
Working as a member of the programme administration team, who deliver high-quality customer experience to relevant stakeholders throughout preparation for teaching support for the student lifecycle, from pre-enrolment activities, through to graduation. Resolving day-to-day issues, responding in line with university Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), assisting with annual tasks for curriculum set up and implementation.
Your primary role will scheduling our non-clinical undergraduate programme timetables, quality assuring data integrity and making amendments to sessions as necessary in response to changing business needs. You will be working alongside our clinical scheduling team to ensure student timetables are cohesive, with highest data integrity and adequate venue provision.
Highly accurate data entry will be a significant portion of this role’s responsibilities. You must be confident in maintaining consistent attention to detail during the working day whilst performing repetitive tasks.
Key Accountabilities
- Work with relevant colleagues within programme administration to produce undergraduate timetables, including finalising all room booking requests, during the crucial final period of the FoDOCS timetabling processes.
- Work flexibly as part of a team, supporting others in times of high-volume activity. Covering staff absence as and when required, including in student facing activities (e.g. student reception).
- Identify and investigate any low-level data discrepancies, escalating these matters to the Non-Clinical Programme Manager.
- Notify the Non-Clinical Programme Manager of any challenges or data integrity risks/problems.
- To take personal accountability to ensure all key performance indicators towards timetable creation are met during assignment, including data quality.
- Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. To maintain an up-to-date knowledge of the data protection and GDPR working in accordance with KCL’s university regulations.
- To work with professional excellence, in accordance with, and to represent, KCL’s workplace values.
- Carry out any other duties, commensurate with the post, as required.
About the Faculty of Dentistry, Oral & Craniofacial Sciences
As the largest, most influential centre of excellence in the UK for oral and dental research, with an outstanding record for quality assurance in learning and teaching, King’s College London Faculty of Dentistry, Oral & Craniofacial Sciences is one of the top five centres of excellence for dental education, research and oral healthcare provision in the world. The Faculty’s international excellence in research has been confirmed by the outcome of the 2008 UK Research Assessment Exercise (RAE).
Our international reputation attracts students and staff from across the globe. The largest dental academic centre in the UK, we teach over 800 undergraduate students, 260 graduate taught students including 160 on flexible learning programmes and over 100 graduate research students. The Faculty provides both routine and specialist clinical care and educates and trains dental personnel at all levels, including dental care professionals. Our internationally renowned Faculty undertakes and actively promotes cutting edge basic, clinical and translational research in collaboration with its world-famous partner hospitals – Guy’s, King’s College and St Thomas’.
Working hours are 09:00-17:00 (requests for 09:30-17:30 will be considered)
Qualifications
Degree / A-Level qualified, or equivalent.
Skills
- Strong prioritisation skills in a fast-paced environment
- Expert attention to detail and accuracy
- Experience of learning new software systems
- Intermediate to advanced Microsoft Office Excel skills
- Professional and diplomatic communication skills
- Experience of working with shifting information and priorities
- Self-motivated, customer focused with common sense approach
- Desirable: experience in timetabling / scheduling role, preferably in the HE sector
- Desirable: experience using HE timetabling software
You can also use your social account to sign in. First you need to:
Accept Terms & Conditions and Privacy Policy.