Programme Officer

Job Description

Grade 4 Programme Officer (Timetabling) 

Temporary from 11th April to 16th May 2025 (excluding UK Bank Holiday) Kings College London, Guy's Campus (Tower Wing, Floor 18, Academic Centre Office)  SE1 9RT.

Candidates must be available throughout the dates specified above. Annual leave will not be viable. Work will be on campus (hybrid/remote working not available for this assignment). 

Role purpose 

Working as a member of the programme administration team, who deliver high-quality customer experience to relevant stakeholders throughout preparation for teaching support for the student lifecycle, from pre-enrolment activities, through to graduation. Resolving day-to-day issues, responding in line with university Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), assisting with annual tasks for curriculum set up and implementation. 

Your primary role will scheduling our non-clinical undergraduate programme timetables, quality assuring data integrity and making amendments to sessions as necessary in response to changing business needs. You will be working alongside our clinical scheduling team to ensure student timetables are cohesive, with highest data integrity and adequate venue provision. 

Highly accurate data entry will be a significant portion of this role?s responsibilities. You must be confident in maintaining consistent attention to detail during the working day whilst performing repetitive tasks. 

  

Key Accountabilities 

 

  • Work with relevant colleagues within programme administration to produce undergraduate timetables, including all room booking requests, following the FoDOCS timetabling processes. 
  • Work flexibly as part of a team, supporting others in times of high-volume activity. Covering staff absence as and when required, including in student facing activities (e.g. student reception). 
  • Identify and investigate any low-level data discrepancies, escalating these matters to the Non-Clinical Programme Manager. 
  • Notify the Non-Clinical Programme Manager of any challenges or data integrity risks/problems. 
  • To take personal accountability to ensure all key performance indicators towards timetable creation are met during assignment, including data quality. 
  • Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. To maintain an up-to-date knowledge of the data protection and GDPR working in accordance with KCL?s university regulations. 
  • To work with professional excellence, in accordance with, and to represent, KCL?s workplace values. 
  • Carry out any other duties, commensurate with the post, as required. 

 

About the Faculty of Dentistry, Oral & Craniofacial Sciences 

As the largest, most influential centre of excellence in the UK for oral and dental research, with an outstanding record for quality assurance in learning and teaching, King?s College London Faculty of Dentistry, Oral & Craniofacial Sciences is one of the top five centres of excellence for dental education, research and oral healthcare provision in the world. The Faculty?s international excellence in research has been confirmed by the outcome of the 2008 UK Research Assessment Exercise (RAE). 

  

Our international reputation attracts students and staff from across the globe. The largest dental academic centre in the UK, we teach over 800 undergraduate students, 260 graduate taught students including 160 on flexible learning programmes and over 100 graduate research students. The Faculty provides both routine and specialist clinical care and educates and trains dental personnel at all levels, including dental care professionals. Our internationally renowned Faculty undertakes and actively promotes cutting edge basic, clinical and translational research in collaboration with its world-famous partner hospitals ? Guy?s, King?s College and St Thomas?.   

Working hours are 09:00-17:00 (requests for 09:30-17:30 will be considered) 



Qualifications

Degree / A-Level qualified, or equivalent.



Skills
  • Strong prioritisation skills in a fast-paced environment 
  • Expert attention to detail and accuracy
  • Experience of learning new software systems  
  • Intermediate to advanced Microsoft Office Excel skills  
  • Professional and diplomatic communication skills 
  • Experience of working with shifting information and priorities 
  • Self-motivated, customer focused with common sense approach 
  • Desirable: experience in timetabling / scheduling role, preferably in the HE sector 
  • Desirable: experience using HE timetabling software 
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This is a full-time 5-month secondment role available from (ideally) May to September reporting to the Director of Operations in the Kings Digital team.  Part-time applications are welcome. 

As a Principal Analyst in a new area, you will initiate and lead on shaping multiple high-impact activities with a large degree of autonomy and self-direction. This will involve working directly with senior stakeholders across the university and commercial partners, so that you can: 

  • Understand, translate, and align business and data requirements 
  • Provide new insights on existing challenges across different subject domains 
  • Constructively challenge existing assumptions and preconceived ideas 
  • Demonstrate the ways in which data can drive innovation 

To deliver on this, you will collaborate with Strategy, Planning and Analytics, and a wider network of colleagues, using a range of techniques and tools across a variety of data sources to drive improvements in internal reporting on online programmes at Kings. 



Qualifications

Essential criteria

  • Able to use one or more data analytics tools to an advanced standard, for example Power BI, Tableau, Alteryx, SQL, R, M, Python, Power Automate, Excel, VBA 
  • Highly developed analytical skills, with extensive knowledge of the means through which insight can be derived from data, and ability to deploy a range of techniques to evaluate, model and interpret data 
  • Able to effectively present data from a range of sources to an advanced level, producing user-friendly outputs which give information in context 
  • Excellent written and verbal communication skills, with the ability to communicate the outcome of analysis by delivering presentations and technical reports to a wide audience, including non-specialists 
  • Experience of working with a range of senior stakeholders to build levels of engagement and using data analytics effectively to influence outcomes 
  • A motivated self-starter, with experience of managing multiple and complex projects simultaneously and delivering on time, while maintaining excellent attention to detail, accuracy, and completeness 
  • A lifelong learner, open to new tasks, inquisitive and willing to challenge 
  • Commitment to equality, diversity, and inclusion 

Desirable criteria

  • Experience of using and analysing data in SITS, or another student records system 
  • Experience of developing and delivering training across a range of audiences to identify and meet skill and process needs 


Skills

Key responsibilities 

As the role holder, you will: 

  • Deliver insights by extracting, transforming, and combining data from multiple sources to create innovative, user-friendly, and engaging outputs using a range of software, including Power BI, SQL, and Power Automate 
  • Lead the creation and maintenance of data assets to address data quality issues 
  • Support internal stakeholders, including colleagues in Faculties, to understand their distance learning online programmes needs as asset users and data owners, identifying and delivering training and development required to drive continuous improvements  
  • Collaborate closely with commercial partners to identify requirements, process enhancements, and emerging data issues with new applicant and conversion pipelines 
  • Be confident in delivering challenging messages and critical analysis which cuts across conventional thinking and pre-conceived ideas 
  • Continually develop technical expertise and skills in relation to new and existing techniques, tools, and software 
  • Provide technical expertise and guidance to other colleagues, promoting consistent and leading practices in use of our data assets 
  • Keep up-to-date on changes to Kings data policies and external influences and communicate their impacts on Kings online programmes, engaging with relevant external networks to stay abreast of developments and sector issues 
  • Support the remit of the Operations team to coordinate the delivery of business intelligence, and to foster a positive data culture, including delivering training and demonstrating the value of a data-informed approach to the organization. 

 

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post. 

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Qualifications

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Skills

 

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Candidate required for systematic review of the literature and development of a measurement and evaluation framework for policy in maternity care 



Qualifications

MSc or above



Skills

MSc level qualification and above

Experience in high risk obstetrics research

Training in systematic reviewing

Policy engagement experience required

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