Keloid

LSBU Active Sports Centre Casual Staff Cover: Manager on Duty

Various dates and times around the operational hours of the business (various - subject to availability)

Time: Various, minimum available: 7 hours per month

Requirements (E = Essential / D = Desirable)

• Timekeeping & punctuality (E)
• Excellent organisational skills (E)
• Professional, friendly, problem solving attitude (E)
• Clear DBS (E) 
• Safeguarding Certificate (E) 
• Knowledge/experience of supervisory responsibilities in a workplace environment (E)
• Experience and knowledge in customer service processes (D)
• Experience in managing bookings, diaries and taking card payments (D)
• Experience in taking card payments and completing end of day banking (D).

Role: The role will act as a Manager on Duty, supervising the centre and team you are working with, to ensure the safe and effective running of the facilities. This will include ensuring facility space set up and break down is completed accurately and on time, that the centre remains clean and tidy, is checked regularly and any faults reported to Estates, and engineers visiting on site are liaised with to complete outstanding tasks fully. Some handling of customer queries and complaints is expected, general trouble shooting and management of facilities and report of faults as and when they occur. Training and support will be provided by the senior management team, and any serious complaints or building defects will be expected to be passed on to them for assistance.   

The role will also involve supporting the receptionist at front of house, while will require excellent customer service skills as well as answering customer and staff in person queries, calls and emails; taking card payments and bookings; administering memberships, giving centre tours when required.

Position: Sports Ground Bar Staff (Casual)
Location: Honor Oak Park
Organisation: King's Sport

Overview:
King's Sport is seeking enthusiastic and dedicated part-time bar staff to join our team at the Honor Oak Park sports ground. As we gear up for the new academic year, we need individuals with a passion for customer service and sports to create a welcoming and enjoyable experience for the wide variety of users of the sports ground.

Responsibilities:

• Prepare and serve a variety of alcoholic and non-alcoholic beverages.
• Interact with customers, take orders, and serve snacks and drinks.
• Verify customers? identification to ensure they meet the legal drinking age.
• Restock and replenish bar inventory and supplies.
• Ensure the cleanliness and organisation of the front of house areas.
• Adhere to all food and beverage regulations.
• Basic food preparation.
• Set up sports pitches
• Basic First Aid.
• Opening and locking up the site securely.

None

Requirements:

• Customer-facing work experience within the hospitality sector.
• Strong customer service skills.
• Ability to keep the bar organised, stocked, and clean.
• Experience using PDQ machines and finance programs.
• Basic knowledge of food hygiene.
• First Aid trained (desired) or First Aid training will be provided.
• Available to work evenings and weekends.
• Good time management.
• Enjoy working within a team.
• Able to both follow instructions correctly and use own initiative.
• A passion for sports and a positive attitude.

Why Join Us?
At King's Sport, we value our staff and strive to create a supportive and enjoyable work environment. If you have a passion for sports, hospitality and enjoy working in a dynamic team, we would love to hear from you!

We are seeking a highly organised Communications and Administration Assistant to provide support across Core Facilities and Research Infrastructure & Sustainability. Both teams are based within Research Platforms in the Research Management and Innovation Directorate (RMID) at King?s College London. 

The Core Facilities team is made up of seven centres of expertise, offering distinctive and innovative research capabilities and providing access to state-of-the-art equipment, techniques, services and training. 

The Research Infrastructure & Sustainability team deliver College-wide support, solutions and tools to support the research community to financially and sustainably maintain and develop research equipment and lab space across the university. 

The Communications and Administration Assistant will work closely with the Business Delivery Manager to provide administrative support and ensure efficient operations across a multi-disciplinary team. Key responsibilities will include keeping the web and SharePoint pages current, supporting with the delivery of branded communication materials and providing administration support for project and recruitment activities. There will be an opportunity to get involved in the planning and delivery of events and gain experience in Research Facility Management. 

The position would suit a highly organised, customer focused individual, with a proactive and detailed approach, strong communication skills and ability to work autonomously. 

This is a 6 month post and we will consider both full and part time applicants. Please submit your CV and a cover letter to be considered for this position. 

Key Responsibilities

• Provide administrative support to ensure the efficient delivery of Research Platforms operations and act as the point of contact for administration queries
• Schedule team meetings and capture meeting minutes/actions
• Support with recruitment and onboarding activities, including liaising with candidates, scheduling interviews, preparing and issuing onboarding materials 
• Work closely with the Business Delivery Manager to keep the Research Facilities webpages current, gathering information and creating and editing content via King?s CMS Contensis, including facility information, news and events, team profiles and publications
• Work with the Research Platforms team to keep the Research Facilities SharePoint sites up to date, including editing and uploading new content and resources, such as templates, FAQ documents and MS Forms and adhering to version control processes
• Support with the collation and submission of content for communication materials, including for the webpages and newsletters
• Maintain the shared team calendar, ensuring important dates are included and communicated to the team
• Act as team administrator for PURE, creating profiles for new team members, updating biography information and linking PURE profiles on Contensis 
• Assist in the planning and delivery of Research Platforms events, including the Winter and Summer Away Days, Research Spotlight series and facility visits   
• Identify opportunities to improve and streamline administrative processes and support in the delivery of new processes and initiatives
   

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
 

None

• Experience providing administrative support to a multi-disciplinary team. 
• Excellent planning and organisational skills, able to execute multiple tasks to manage competing priorities.
• Demonstrable ability to use the Microsoft Office applications, including SharePoint, Excel, and Teams.
• Excellent communication skills, both written and verbal and experience delivering communication materials to a variety of audience.   
• Strong interpersonal and relationship management skills.
• Detailed and focused approach, ability to record and manage data accurately, and in accordance with GDPR requirements. 
• Good time management and decision-making skills
• Proactive and flexible approach, able to respond to shifting priorities and willing to learn new techniques and skills to support service delivery

There are a number of duties and responsibilities that we ask all employees to be familiar with and adhere to. We ask that the successful candidate:

• Positively contributes to an environment at King?s that truly represents Our Principles in Action and where every individual feels safe, secure and supported.
• Always complies with the requirements of health and safety regulations to ensure their own wellbeing and that of their colleagues.
• Has an understanding of sustainability, including its impact on the University and the work we do, and engages in sustainable practices in the workplace.
• Ensures they are working in a safe environment, where they comply with our Health and Safety regulations and ensure confidentiality, only releasing confidential information obtained during the course of employment to those acting in an official capacity.
• Complies with King?s protocols on the appropriate use of telephone, email and internet facilities.