Interviewer And Producer For Podcaster

This is an opportunity to join a small and dynamic team within the Brand & Marketing Department, known as MOST (Marketing Operations Support Team). We are a lean group formed to undertake tasks that, whilst critical to the work of the Marketing Campaigns team, do not require marketing expertise and experience.  

The Marketing Assistant will support the Faculty-based Marketing team in achieving their objectives to increase the volume of applications from high achieving students across King’s portfolio of courses, and convince offer holders to accept their offer and enrol. For this role, this is achieved through administering marketing activities to help achieve outcomes that advance the university's student recruitment and brand strategy. 

This includes video editing and captions, events set up and administration (required to run online events, invite prospective students and log their attendance etc), web page updates to ensure consistency and a variety of other tasks. 

Brand & Marketing is a large vibrant department.  If you enjoy variety and working in a fast-paced environment then this could be the role for you. 

• Under the supervision of the relevant Marketing lead, provide assistance with marketing activities and projects, helping to ensure that they are delivered to a high standard, on time and within budget.  


• Where relevant, assist with the curation of content for on and off-line marketing assets to support King’s student recruitment activities. 


• Work flexibly with the line manager to prioritise requests for support from the faculty-based Marketing team. 


• In conjunction with the line manager, build relationships with internal and external stakeholders to assist with the delivery of marketing activities and initiatives. 


• Monitor relevant inboxes and enquiries as may be required, responding to queries and escalating complex enquiries to the relevant member of staff; 


• Receive guidance and support from line management in order to carry out duties effectively, including where appropriate a range of internal and external training opportunities. 


• Work effectively as part of a dynamic team. 


• Work within the department on a range of team building and learning exercises, general university marketing activities and team meetings. 


• Support the department on additional key activities as required, such as open days, UCAS fairs, open evenings, taster days and other ad-hoc recruitment events. 


• Develop an awareness of data protection/confidentiality and an understanding of the importance of handling certain information with discretion and care. 


• General administrative duties such as the organisation of Marketing team meetings and away days, meeting and greeting visitors and preparing rooms for meetings, workshops and interviews.  


• Other duties as specified by the Director or Deputy Directors of Brand & Marketing. 


• Daily responsibilities may include: 


• Assisting with the planning and delivery of online and on-campus events for the Marketing team. 


• Responding to enquiries via the contact centre, email or social media platforms as required. 


• Supporting the recruitment, organisation and administration of student ambassadors for the Marketing team. 


• Contributing to content production for the Marketing team. 


• Updating web pages with copy and content as required. 

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post

There are no qualification required.  Good attention to detail is necessary.

Essential criteria 

1. Prioritising and Organising: the ability to co-ordinate resources and activities appropriately, taking into account competing demands across multiple projects; this includes personal time management and the management of stakeholder expectations 


2. Proven ability to communicate clearly and effectively orally, by e-mail and in writing with colleagues, external enquirers and institutions in a manner sensitive to diverse backgrounds 


3. Strong IT and general office administrative skills 


4. Strong proofreading skills with excellent grammar and spelling 


5. Drive for Excellence: Works to a high personal standard to achieve both their own and team objectives; will look for solutions when things are not running smoothly and knows when to seek support or ‘delegate upwards’ 


6. Resilience and Adaptability: Manages on-going pressure over time, responding flexibly to change or conflicting priorities; maintains a professional approach and stays focused on solutions when faced with work challenges or tight deadlines 


7. Breaking down Boundaries: Cooperates with others within the team, the department and the faculty; does their share of the work and helps out others when requested; proactively seeks to learn from others and willingly shares information 


8. Influence and Relationship Building: Seeks to influence by tailoring the message and approach to address the concerns of the other party; recognises the importance of considering other perspectives and listens to others attentively 


9. Interest in, and enthusiasm for, brand and marketing 

To support the Residences Wellbeing Team with developing a harm-reduction approach to misconduct issues in Halls and overseeing and implementing the Residences Disciplinary Policy to ensure a safe living environment for students. This includes managing behaviour of students in Halls, as well as supporting with behaviour-related welfare issues, taking the lead on complex cases, and referring serious cases of misconduct with the College Student Conduct and Appeals team.

This is includes (but is not limited to) the following responsibilities:

Conduct Case Management

• Accurately record and track misconduct cases on the ResiConduct database.


• Review incident reports submitted by the team daily and follow up with the relevant individuals to ensure cases are not left open unnecessarily and those cases that require further action are dealt with in a timely manner.


• Advise and support all Resident Managers and residences teams with investigating incidents (Fact Finding Investigations) and submitted reports which are to be dealt with under the Residences Disciplinary Policy are accurate and all information is up to date.


• Organise and oversee the running of the Disciplinary Panel Hearings, inclusive of all necessary administration i.e. Invitations to disciplinary panel hearings, scheduling meetings, answering student queries, sending disciplinary hearing  outcomes, work closely with Panel members, etc.


• Escalate issues to the Residences Welfare and Conduct Manager/Associate Director of King’s Residences whenever a risk to one or more students and/or to the University’s reputation is identified.


• Sensitively explore any associated welfare issues within conduct incidents, referring students through Student of Concern (SOC)  as necessary and signposting students to appropriate support (Report+Support).


• Provide pastoral support to students undergoing conduct investigations.


• Work alongside the KCLSU to coordinate their support and involvement in Residences Disciplinary.


• Submit reports to Student Conduct and Appeals for more complex and/or serious cases of misconduct.

Awareness and Support

• Annually update all site teams on changes made to the Disciplinary process.


• Provide advice and guidance to sites with all incidents of misconduct.


• Participate in the annual training of the Residence Welfare Lead team in areas of student behaviour and conduct.


• Collaborate with the Resilife team to run proactive events to support community development and respect, with a particular focus on key topics such as online safety awareness, sexual consent and bullying and harassment.

Other Duties

• Remain up to date on services available for students in the local community and within the King’s community, nurturing contacts with these services and drawing upon them as appropriate.


• Support a culture of integrity and professionalism.


• Attend regular training and/or self-development to ensure best practice is applied to the function.


• Identify issues that may hinder completion of tasks and find appropriate solutions.


• Be willing to seek out input from others and share own ideas to achieve best outcomes.


• Manage the ResiConduct inbox and respond to queries in timely manner.


• Seek feedback from colleagues and stakeholders on the overall management of conduct within King’s Residences.


• Work as a supportive and co-operative team member, share information and acknowledge others’ efforts.


• Identify and assess options to address student problems and suggest means to improve procedures and processes.


• Support with safeguarding duties such as the monitoring of under18s in residence or supporting vulnerable groups.


• To carry out such other duties as agreed with the organisation and line management.

NB: Overtime may be necessary and expected where there may be a requirement of traveling to training courses, team meetings and trainings, covering holidays and sickness to ensure continuity of service to the Residence.

• Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in support and case management, dispute resolution or student services. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training .


• Educated to A level or above. 


• Training or experience in any of the following areas may be beneficial: mediation and dispute resolution; welfare or mental health; diversity and inclusion and; legal or quasi-legal matters. 

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  A need to interpret rules, procedures and regulations and provide advice to others on how they should be applied.

  
  


• Sound knowledge of the sensitive nature of personal data, and the importance of compliance with Data Protection Legislation (by both yourself and your team) 


• Sound knowledge of safeguarding, assessing risk and duty of care. An understanding of when to escalate cases, and respond with diplomacy and sensitivity. 


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  Working with vulnerable young adults/University students or those with behavioural issues

  
  


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  Knowledge of current issues students face in the HEI landscape

  
  


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  Conflict management and resolution skills such as mediation

  
  


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  Public speaking skills – confident in presenting and facilitating training sessions

  
  


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  Excellent command of the English language

  
  


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  Excellent written and oral communication skills

  
  


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  Strong IT skills with working experience of Outlook, Word and Excel

  
  


• Be able to work autonomously and without supervision


• Resilience when dealing with conflict scenarios or upsetting incidents


• A strong sense of self-awareness and ability to regulate own wellbeing


• Be trustworthy, transparent and respectful


• Maintain excellent time-keeping and attendance

Key Responsibilities Localised culture change and change management

1. Provide a customer-focussed, risk-based, expert, and professional OD service to managers and employees, liaising with the relevant HR Business Partner and the OD Business Partner to ensure that impactful support is given.

2. Provide pro-active support and interventions on local change related projects working in collaboration with the relevant HR Business Partner, managers and local leaders, e.g. Team Charter creation, team stress interventions.

3. To pro-actively manage local action planning as a result of staff surveys and staff voice mechanisms advising the relevant HR Business Partner and providing high quality data interrogation to help inform meaningful actions.

4. With guidance from the Organisational Development Business Partner, to facilitate high-quality OD interventions for impactful outcomes using a range of facilitation techniques

5. To proactively work with members of the LSBU Group to highlight areas where there needs to be localised variations of group-wide initiatives

6. To enable and equip local staff to be agents of change through initiatives such as champion programmes, evaluating the impact of these initiatives and making recommendations and adjustments where required

Group-wide Organisational Development support 7.

To prepare and interrogate group-wide data dashboards, advising the OD business partner, wider members of the OD & Change team and HR Business Partners where wider strategic interventions may be needed. This will include, but not be limited to, exit survey data, Occupational Health and EAP data, staff survey data and sickness absence data.

8. With guidance from the OD Business Partner to co-ordinate and plan OD related events and projects ensuring high-quality planning, administration and communication and that these are evaluated against intended impact.

9. Working with the OD Business Partner and communications team, to prepare communication campaigns designed to create change in line with wider strategic aims. This will include, but not be limited to, the scoping of ideas and the drafting of comms where necessary.

10.To signpost leaders and managers to the relevant OD initiatives and support, displaying high-quality OD knowledge.

11.To be the first point of contact for any Occupational Health and Employee Assistance Programme contract and service queries, supporting members of the wider HR team in effective delivery of these services.

 Associate CIPD membership, or working towards CIPD Level 5 qualification, or equivalent relevant experience in OD or change settings

A. Associate CIPD membership, or working towards CIPD Level 5 qualification, or equivalent relevant experience in OD or change settings

B. Understanding of Organisational Development including change management theory and effective OD interventions.

C. Experience of supporting change management projects from an OD perspective, advising managers on the application of culture and change management theory.

D. Effective IT, numeracy and data analytical skills, with the ability to analyse relevant data to identify the need for new processes and procedures and OD interventions.

E. High quality presentation and facilitation skills, including a variety of contexts such as group facilitation or Action Learning Sets

F. Experience of delivering high-quality, impactful and well-managed events and projects, preferably within an OD/HR function

G. Excellent communications skills including presentation of strategic information to senior managers.

H. Highly effective interpersonal skills, with the ability to communicate with people at all levels both verbally and in writing, and to provide clarity and firmness in scenarios where emotional intelligence and empathy is also required.

I. Ability to develop and sustain relationships with key stakeholders, delivering excellent customer service and working collaboratively to analyse risk and identify solutions.

J. Experience of influencing managers and leaders to create change

K. Experience of evaluating interventions in a way that displays impact.

L. Experience of prioritising own workload and managing time, especially working in an environment with competing projects

M. Able to demonstrate an understanding of equality and diversity, and its practical application.