To process student and staff requests, providing advice and ensuring all enquiries are resolved efficiently
Prepare and input data into the residential accommodation software, taking ownership and accountability for work completed, to ensure that it is dealt with efficiently.
Maintain a level of accurate and up to date knowledge of issues, activities, and events necessary to underpin the delivery of an efficient and effective first point of information service.
Work flexibly in response to ongoing changes to administrative systems and processes and contribute to the development and improvement of working practices, to deliver more efficient approaches to support the student experience.
To take responsibility for work in their own area, whilst working flexibly to achieve team results by assisting others and working collaboratively to complete tasks and projects.
Assist with staff system training regarding the allocations process and occupancy management
Process damage charges to accounts based on information from the Residential Manager(s).
Process cancellations and withdrawals indicating any cancellation penalties as warranted by the current cancellation calendar
To handle allocations enquiries and escalate matters when required.
To support the contact centre team at key times of the year with handling allocations enquiries
Ensuring data on the relevant systems is maintained accurately and errors are rectified proactively/promptly
To ensure that procedures are accurately and consistently implemented, and to maintain confidentiality with regard to personal information at all times and that any data breaches or loss are reported immediately following King’s procedure
QualificationsDegree desirable
SkillsGood time management skills, in order to handle a large volume of work with tight deadlines Strong IT skills especially in the use of Microsoft Products
Experience of working to tight deadlines
Experience in the use of databases and/or room booking systems.
Ability to work flexibly as part of a multi-disciplinary team and cover for other team members in their absence.
Excellent and proven administration skills e.g. organised record keeping, retrieving, analysing, presenting data and producing reports.
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