Fees And Quality Officer

Job Description

Purpose of Job:

The University enrols most of its’ new students during September. This academic year enrolment is being carried out in two phases: with Home students enrolling entirely online, and International students enrolling partially online followed by a face-to-face appointment. 

The Enrolment Customer Service team will provide support to applicants going through the online enrolment processes to ensure they understand how to complete the tasks, upload documentation and answer queries that arise.


Main Roles & Responsibilities:

  • To supervise and support the enrolment customer service team to answer queries, using a variety of communication methods, from applicants going through the online enrolment process in the following ways:

  • Complete Salesforce and Enrolment Customer Service training  

  • Use the QLV4 student record system and student lists to identify applicant or student’s stage in the enrolment process 

  • Signpost applicants and new students to appropriate teams

  • Answer applicant and new student general queries 

  • Use Salesforce efficiently to answer enrolment queries 

  • Aid applicants along the online enrolment portal 

  • Raise technical issues with online enrolment with Supervisor 



Undergraduate degree or equivalent (preferred).


Selection Criteria:

  • Excellent customer service skills

  • Proven communication skills

  • Good command of the English language

  • Ability to deal sensitively with students whose first language is not English

  • IT literate

  • Helpful and able to pass on clear and concise instructions and information to students

  • Experience of working as a team

  • Proactive in problem resolution

  • Flexible attitude to work, willing to undertake various duties as required to ensure the efficient operation of the enrolment event


To support the aims of the BRC Digital Therapies theme via work with Professor Colette Hirsch. 




Experiance with CBT and Digital Therapies.

This position is for a diligent and enthousiastic Research Assistant to work on a project focusing on the prevention of common mental health problems in children and young people. In this role, you will be working on an ambitious research programme that aims to advance our understanding on the targeting, personalisation and implementation of depression and anxiety prevention interventions for children and young people.

You will work together with a team on analysing large datasets to identify who is at most risk of developing depression and anxiety and understanding which child is most likely to benefit from – which type of –preventative intervention. You will also work on supporting the team to develop an implementation pathway to inform future prevention intervention in the UK. 

The Research Assistant will work in a small team and you will be based at the department of Child and Adolescent Psychiatry, Institute of Psychiatry, Psychology and Neuroscience King’s College London.

The most part of the role will involve working on a large scale individual participant data meta-analysis project. You will help co-ordinate and support a small team with identifying studies that we should include in the analysis, helping with extracting relevant data from them and also work on harmonising and analysing the study data. You will also get involved in other research work based and additional analysis / data management. 

You will work with the team to make sure adhere to the latest guidance and best practice methods for IPDMA analysis as well as secondary analysis. 

We are looking for someone who has a good eye for detail who has affinity with data analysis as well as research co-ordination and collaboration. 


- MSc in Mental Health Science or related

- BSc in Psychology or related topic


- Expertise in children and young people's mental health research

- Experience with systematic reviews

- Ability to work independently and as part of a team

- Ability to prioritise tasks and manage a dynamic workload to ensure deadlines are met

- Ability to co-ordinate research activities and support others with their work

- (Some) experience with writing research for academic peer-review publications and communication activities to a broader audience

- Affinity with quantitative meta and longitudinal analysis and able to use R software

- Growing understanding of Open Science practices and willingness to learn and develop skills in this area


Recruitment of Research Assistant

(0.2FTE for 11 weeks-with flexibility)

Developing academic skills in Midwifery students: A co-created approach

Who we are looking for

Are you currently a 3rd year midwifery student at KCL?

Do you have an interest in academic skills and literacies?

Do you have experience in qualitative research?

If the answer to these questions is yes- we are looking for you!

Context of the post

We are looking to appoint a 3rd year midwifery students at King's College London to work with a multidisciplinary team from the department of Midwifery and King’s Academy on a project funded by the College Education Fund looking to enhance experience of transitions into and through study for undergraduate Midwifery students. Looking at the student experience of assessment, this project will design, deliver, and evaluate a new programme-level approach to embed academic literacies into the BSc Midwifery curriculum.

It builds on evidence of barriers to learning, and assesses student and educator needs in developing academic literacies, providing a model for NMPC.

The project will focus on BAME and SpLD student experiences but will be of whole-cohort benefit. There are 3 phases:

  1. working with Dr. Tomasina Stacey on the coproduction of academic literacy work


 Eligibility, hours and pay

To apply, you need to be a 3rd year midwifery student at King's College London. You will need to be able to commit to this role until  September 2024.

It is anticipated that the hours will be on average 7-8 per student 

You will be hired on a King's Talent Bank hourly paid contract, and they will undertake a Right to Work check. You will need to ensure that taking on this role is not in breach of King's policies or any funding or immigration conditions.

Support provided

You will be expected to work autonomously, but will have support, including:



3rd year midwifery student


Core skills, knowledge and experience required

(E-essential, D-desirable)

  • Understanding of undertaking academic literature review (E)

  • Interest in / knowledge and understanding of Equality, Diversity & Inclusion and diverse student needs (E)

  • Experience of working with students (D)

  • Experience of designing, developing, or delivering learning support (D)