Enrolment Fees And Quality Officer Job - London - South East | Office, Clerical & Administration

Job Description

Purpose of Job:

The University enrols most of its? new students during September. This academic year enrolment is being carried out in two phases: with Home students enrolling entirely online, and International students enrolling partially online followed by a face-to-face appointment.

The Enrolment Customer Service team will provide support to applicants going through the online enrolment processes to ensure they understand how to complete the tasks, upload documentation and answer queries that arise.

THIS ROLE IS ONSITE WORKING - THERE IS NO HYBRID WORKING AVAILABLE

Main Roles & Responsibilities:

To supervise and support the enrolment customer service team to answer queries, using a variety of communication methods, from applicants going through the online enrolment process in the following ways:

Complete Salesforce and Enrolment Customer Service training
Use the QLV4 student record system and student lists to identify applicant or student?s stage in the enrolment process
Signpost applicants and new students to appropriate teams
Answer applicant and new student general queries
Use Salesforce efficiently to answer enrolment queries
Aid applicants along the online enrolment portal
Raise technical issues with online enrolment with Supervisor

Qualifications

Undergraduate degree or equivalent (preferred).

Skills

Selection Criteria:

Excellent customer service skills
Proven communication skills
Good command of the English language
Ability to deal sensitively with students whose first language is not English
IT literate
Helpful and able to pass on clear and concise instructions and information to students
Experience of working as a team
Proactive in problem resolution
Flexible attitude to work, willing to undertake various duties as required to ensure the efficient operation of the enrolment event

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Qualifications

Requirements; - Students should have a good knowledge of living and applying to live in King?s College London Halls of Residences. Personal characteristics/ other requirements; - Current student at King?s College London - Currently live or lived in King?s College London residences - Excellent team player - Friendly and approachable face-to-face manner - Enthusiasm for Higher Education and King?s - Ability to multi-task and work to deadlines - Ability to work independently and take the initiative when necessary - Willingness to work out of normal hours and occasionally travel for work as necessary - Highly organised - Willing to offer training and support to others in best practice

Skills

Experience; - Experience of working with children and/or young people - Experience of delivering tours or presentations Skills; - Ability to prioritise workload -Good attention to detail - Excellent verbal and written communication skills - Confident speaker with the ability to engage audiences - An eagerness to attract students to study at King?s College London - Ability to absorb new information