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Office, Clerical & Administration

Enrolment Fees And Quality Officer

£30,030 - £30,030
London - South East
Temporary / Interim
 

Job Description

Purpose of Job:

The University enrols most of its? new students during September. This academic year enrolment is being carried out in two phases: with Home students enrolling entirely online, and International students enrolling partially online followed by a face-to-face appointment. 

The Enrolment Customer Service team will provide support to applicants going through the online enrolment processes to ensure they understand how to complete the tasks, upload documentation and answer queries that arise.

THIS ROLE IS ONSITE WORKING - THERE IS NO HYBRID WORKING AVAILABLE

Main Roles & Responsibilities:

To supervise and support the enrolment customer service team to answer queries, using a variety of communication methods, from applicants going through the online enrolment process in the following ways:

  • Complete Salesforce and Enrolment Customer Service training  
  • Use the QLV4 student record system and student lists to identify applicant or student?s stage in the enrolment process 
  • Signpost applicants and new students to appropriate teams
  • Answer applicant and new student general queries 
  • Use Salesforce efficiently to answer enrolment queries 
  • Aid applicants along the online enrolment portal 
  • Raise technical issues with online enrolment with Supervisor 

 



Qualifications

Undergraduate degree or equivalent (preferred).



Skills

Selection Criteria:

  • Excellent customer service skills
  • Proven communication skills
  • Good command of the English language
  • Ability to deal sensitively with students whose first language is not English
  • IT literate
  • Helpful and able to pass on clear and concise instructions and information to students
  • Experience of working as a team
  • Proactive in problem resolution
  • Flexible attitude to work, willing to undertake various duties as required to ensure the efficient operation of the enrolment event
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Senior Assessment Standards Officer

£41,126 - £41,126
London - South East
Office, Clerical & Administration
Temporary / Interim

 

  • Acting as secretary to undergraduate and postgraduate Faculty Assessment Boards, Module Assessment Sub Boards of Examiners, and Appeal Boards, and to support the servicing and organisation of a large volume of Faculty Assessment Board meetings.
  • Ensuring that meetings attended are conducted in accordance with the College regulations and that decisions made at those meetings are recorded and communicated as appropriate.
  • Providing support and guidance to Faculty Assessment Board and Assessment Sub Board Chairs, with regard to assessment regulations. 
  • Preparing and distributing documents for Faculty Assessment Board meetings.
  • Liaising with a range of stakeholders, including academic colleagues, to maintain key data sets and files. 
  • To respond to queries related to a comprehensive enquiry service for members of academic staff, administrative staff and students, either on the telephone, in writing or in person.


Qualifications
  • Educated to Degree Level or Equivalent


Skills
  • Excellent administrative skills, with high attention to detail. 
  • Experience of committee servicing.
  • Understanding of regulatory issues in a Higher Education context.
  • Ability to develop, articulate and implement policies and procedural systems.
  • A proven ability to organise, and plan ahead effectively.
  • Good interpersonal, communication and presentation skills.
  • Ability to work collaboratively with a variety of stakeholders.
  • Knowledge of policies and procedures and their application in a Higher Education context. 
  • Experience of working in Higher Education.
  • Experience of minute-taking and servicing meetings.
  • Experience of providing guidance and training on complex policies and procedures, to a wide range of audiences. 
  • Experience of compiling and interpreting management information. 
  • Sound knowledge of Microsoft Office suite including MS Word, Excel, PowerPoint, Teams, SharePoint and Outlook and ability to learn new systems quickly and competently.

Clinical Psychologist

£80,769 - £80,769
London - South East
Office, Clerical & Administration
Temporary / Interim

Supervising COMPASS-MS 2 hours a week for 



Qualifications

DclinPsych



Skills

Existing clinical psychologist expertise 

OSCE Invigilation May 2025 Woolwich QEH

£29,016 - £29,016
London - South East
Office, Clerical & Administration
Temporary / Interim

OSCE Invigilation

Tuesday 20th May  2025 & Wednesday 21st May 2025- Woolwich.

Applicants must NOT be part of the MBBS course at King's College London or the Faculty of Life Sciences and Medicine.

Key responsibilities   

  • To support the Lead Invigilator in carrying out their duties by attending briefing sessions prior to and following exam sessions as required.  
  • To assist with setting up the circuit(s): putting out clipboards, sharp pencils, and rubbers inside each station. 
  • Assist with the set-up of equipment (training will be given for the setting up of props or the resetting of station equipment). 
  • To assist students before the exam begins, ensuring that all students are correctly located and ready for the exam.   
  • To invigilate the examination circuits and guide students between stations during the exam.  
  • Direct examiners, patients, simulated patients to the correct stations. 
  • Be the first response for examiner questions or concerns, raising issues with the lead invigilator or senior examiner quickly and efficiently. 
  • To vigilantly monitor the room/allocated area throughout the exam in session whilst not disrupting the candidates; and ensuring a calm environment conducive to supporting students to be successful in their exams.  
  • To ensure that noise levels on the examination circuit are kept to a minimum and that examination conditions are maintained throughout 
  • To promptly report any incidents that may impact a candidate's performance to the Lead Invigilator, Circuit Lead (Marshall), OSCE Site Lead, or Senior Examiner. 
  • To ensure that, at the end of the exam, all iPads and materials are collected and returned to the relevant place according to set procedures as advised by the Lead Invigilator.   

 



Qualifications

N/A



Skills
  • Must be available for both days (Tuesday 20th May  2025 & Wednesday 21st May 2025 )
  • Available for a prompt start at 08:00 to 17:30.
  • Professional.
  • Observant.
  • Shows initiative.
  • Handles confidential documents responsibly.
  • Available for the full duration of the exam.
  • Applicants must NOT be part of the Physiotherapy course at King's College London or the Faculty of Life Sciences and Medicine.
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