Enrolment Fees And Quality Officer

Job Description

Purpose of Job:

The University enrols most of its? new students during September. This academic year enrolment is being carried out in two phases: with Home students enrolling entirely online, and International students enrolling partially online followed by a face-to-face appointment. 

The Enrolment Customer Service team will provide support to applicants going through the online enrolment processes to ensure they understand how to complete the tasks, upload documentation and answer queries that arise.

THIS ROLE IS ONSITE WORKING - THERE IS NO HYBRID WORKING AVAILABLE

Main Roles & Responsibilities:

To supervise and support the enrolment customer service team to answer queries, using a variety of communication methods, from applicants going through the online enrolment process in the following ways:

• Complete Salesforce and Enrolment Customer Service training  
• Use the QLV4 student record system and student lists to identify applicant or student?s stage in the enrolment process 
• Signpost applicants and new students to appropriate teams
• Answer applicant and new student general queries 
• Use Salesforce efficiently to answer enrolment queries 
• Aid applicants along the online enrolment portal 
• Raise technical issues with online enrolment with Supervisor 

Undergraduate degree or equivalent (preferred).

Selection Criteria:

• Excellent customer service skills
• Proven communication skills
• Good command of the English language
• Ability to deal sensitively with students whose first language is not English
• IT literate
• Helpful and able to pass on clear and concise instructions and information to students
• Experience of working as a team
• Proactive in problem resolution
• Flexible attitude to work, willing to undertake various duties as required to ensure the efficient operation of the enrolment event