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Enrolment Fees And Quality Officer

 

Job Description

Purpose of Job:

The University enrols most of its? new students during September. This academic year enrolment is being carried out in two phases: with Home students enrolling entirely online, and International students enrolling partially online followed by a face-to-face appointment. 

The Enrolment Customer Service team will provide support to applicants going through the online enrolment processes to ensure they understand how to complete the tasks, upload documentation and answer queries that arise.

THIS ROLE IS ONSITE WORKING - THERE IS NO HYBRID WORKING AVAILABLE

Main Roles & Responsibilities:

To supervise and support the enrolment customer service team to answer queries, using a variety of communication methods, from applicants going through the online enrolment process in the following ways:

  • Complete Salesforce and Enrolment Customer Service training  
  • Use the QLV4 student record system and student lists to identify applicant or student?s stage in the enrolment process 
  • Signpost applicants and new students to appropriate teams
  • Answer applicant and new student general queries 
  • Use Salesforce efficiently to answer enrolment queries 
  • Aid applicants along the online enrolment portal 
  • Raise technical issues with online enrolment with Supervisor 

 



Qualifications

Undergraduate degree or equivalent (preferred).



Skills

Selection Criteria:

  • Excellent customer service skills
  • Proven communication skills
  • Good command of the English language
  • Ability to deal sensitively with students whose first language is not English
  • IT literate
  • Helpful and able to pass on clear and concise instructions and information to students
  • Experience of working as a team
  • Proactive in problem resolution
  • Flexible attitude to work, willing to undertake various duties as required to ensure the efficient operation of the enrolment event
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Qualifications

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Skills

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King's Sport & Wellness are seeking a highly passionate individual who employs a person-first approach to deliver individualized coaching and mentoring services to athletes within our Individual Performance Programme and TASS athletes. Our goal is to support athlete well-being while fostering their personal and professional development, alongside their competitive sporting careers, as they transition to, through, and beyond King's College London.

In this role, you will provide holistic support, addressing both personal and lifestyle needs while promoting activity and development that enables athletes to grow both as individuals and as sports performers. You will work proactively to assist athletes in planning their transition to and from elite-level sport, offering continued long-term support as needed.

We support a diverse range of individuals, and this role will involve working closely with our key partners, including TASS, Charlton Athletic, local councils, and King's Performance Athletes. Your work will be delivered through one-on-one appointments as well as group workshops. This is a part-time position, with a maximum of 10 hours per week, though hours may vary throughout the year. Flexibility is required, including availability to work evenings when necessary.



Qualifications

Must hold either Talented Athlete Lifestyle Support (TALS) or Level 3 Certificate in Athlete Personal Development and Lifestyle (APDL)



Skills

 

  • Previous experience working in a similar role supporting TASS and/or university student athletes
  • Experience in providing holistic support that addresses not only athletes' performance but also their personal, mental, and emotional well-being. You should be comfortable offering guidance on lifestyle, career development, and transitioning out of elite sport.
  • Strong written and verbal communication skills to effectively engage with athletes, team members, and key partners. You should be able to deliver information clearly and supportively in both one-on-one settings and group workshops.
  • The ability to adapt to different situations and respond flexibly to the varying needs of athletes. This includes being available for evening appointments when necessary, and adjusting your approach based on the time of year or individual circumstances.
  • Strong organizational skills to manage individual appointments, workshops, and varying workloads efficiently within the part-time nature of the role.
  • Strong ability to actively listen and engage with athletes in a way that is empathetic and non-judgmental. You must be able to build trust and rapport, creating a safe space for athletes to discuss their personal, academic, and sporting challenges.
  • Ability to work effectively within a multidisciplinary team, liaising with coaches, performance staff, and external partners
  • A good understanding of the challenges faced by athletes when transitioning from elite-level sport, as well as strategies for supporting that transition, would be an advantage.
  • Previous experience of being a high performing athlete is desirable 

- To assist with representing King's Residences and answering accommodation queries by working at other on-campus and off-campus activities; this will include supporting open days and offer holder days and other events. - To commit to becoming an accommodation tour guide at a particular residence, however demonstrate willingness and flexibility to work on least one other residence. - To be a positive student role model, encouraging young people to consider King?s College London Residences as a viable and attractive option. - To offer support to young people, mature learners and fellow staff members involved in the activities, in a safe and friendly manner. - To welcome guests and help run a range of marketing activities such as Open Days, Offer Holder Days and ad-hoc events. - To promote the university internally using an array of online social media. - To take an active role in personal development through training opportunities. - To be available for ad-hoc tours for other members of the department. - To provide feedback to the King's Residences Marketing team. General; - All ambassadors are expected to adhere to King?s policies and procedures. - Interviews will take place on the week beginning 17 February 2025 Ambassadors will be requirement to attend a training session. - This role is flexible around your studies. The hours of work per week will vary depending on event requirements. There is no minimum hours required to work per week, however students are expected to work a minimum of 2 events /open days 



Qualifications

Requirements; - Students should have a good knowledge of living and applying to live in King?s College London Halls of Residences. Personal characteristics/ other requirements; - Current student at King?s College London - Currently live or lived in King?s College London residences - Excellent team player - Friendly and approachable face-to-face manner - Enthusiasm for Higher Education and King?s - Ability to multi-task and work to deadlines - Ability to work independently and take the initiative when necessary - Willingness to work out of normal hours and occasionally travel for work as necessary - Highly organised - Willing to offer training and support to others in best practice



Skills

Experience; - Experience of working with children and/or young people - Experience of delivering tours or presentations Skills; - Ability to prioritise workload -Good attention to detail - Excellent verbal and written communication skills - Confident speaker with the ability to engage audiences - An eagerness to attract students to study at King?s College London - Ability to absorb new information

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