Job Description
to provide second line support to users to assist in the provision of a reliable and stable information systems service. Typical duties will include support for devices including personal computers, terminals, printers, mufti-function devices, smart phones, hand held computers and other mobile technology equipment. Also providing hardware and software support for both staff and student PC?s, as well as support to users themselves. This will include installations, troubleshooting, creating network and mail accounts, and drive access requests. Those who prefer to isolate themselves from end users will not be suitable for this role.
The IT Support team is responsible for ensuring that a high level of customer service.
Deliver IT Support both remotely and via desk side visits as required, ensuring that incidents are prioritized appropriately.
QualificationsProfessionally qualified and/or appropriately experienced
SkillsAble to install, configure, upgrade and test desktop computers, peripherals and basic office applications.
Experience of hardware servicing.
Experience of M/S Windows and MAC OsX.
Experience of installing and trouble shooting software
A proven track record of working in IT Support
Ability to work under pressure and meet challenging deadlines
Excellent communication, liaison and coordination skills
To operate as an effective member of the team; provide support, assistance and cover to other members of the team; supporting colleagues without waiting to be asked.
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