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Business Support System Lead

£42,783 - £42,783
London - South East
Temporary / Interim
 

Job Description

London South Bank University (LSBU) is excited to be seeking a skilled, enthusiastic and inspiring individual to join its Research & Innovation Services (RIS) department in the role of Business Systems Support Lead. 



With responsibility for third stream income, RIS (known externally as South Bank Innovation) helps LSBU bring knowledge to life. We drive businesses, individuals and partners to connect with an increasing range of funded and commercial opportunities, inspired and supported by our academics. In turn, we are developing a wider network of relationships integral to the future strategy and success of the LSBU Group: focused on tackling social, economic, and environmental challenges; delivering real-world outcomes and solutions that have a tangible impact. 



The Opportunity: 

 

This key position offers the successful candidate a rare opportunity to make a real difference in a small but high performing, driven and committed team; busy but always open to new ideas and ways of working together to achieve our goals. 



As our systems and information lead, working with delegated authority alongside our Business Systems Support Officer, you will consistently deliver outstanding service across a range of initiatives focused on the below broad objectives: 





  • Develop and deliver efficient and effective systems, processes and reporting that enhance productivity, increase control, and create new insights for research and enterprise income and impact 




  • Drive systems development, integration and automation, as well as support cultural change through coaching and accessible guidance to ensure rapid and enthusiastic adoption of new systems and processes 




  • Support RIS in becoming an exemplar Professional Service Group (PSG), demonstrating best practice in its approach, behaviour and use of technology 





Qualifications

N/A



Skills

About You: 



We are looking to hear from candidates with the following skills/experience:  





  • Applied interest in technology, data (insights) and process (improvement) 




  • Numerate and detail-oriented, able to confidently report on complex datasets 




  • Excellent time and task/project management skills; able to prioritise demands/workload to consistently meet often competing deadlines 




  • Excellent interpersonal and communication skills, demonstrating a creative and enthusiastic approach to collaboration with a range of people at all levels 




  • Proven experience/technical proficiency across: Microsoft 365 (Excel, Teams, Forms, SharePoint, Visio, Loop), HubSpot/CRM and Power BI (or similar) 





The ideal candidate will be confident, empathetic and resilient with a proven ability and commitment to delivering outstanding customer service. They will also be naturally well-organised, able to both follow instruction and use own initiative, working proactively and collaboratively across individual and shared goals/purpose. 



A natural organiser, you will be keen to get things done – but done right and to the highest standard – always asking how we can improve how we operate. 

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IT Engineer

£21,255 - £21,255
Co Antrim
IT / Web / Telecomms
Temporary / Interim

Main duties associated with this post are:   




  • Software installation and configuration  




  • Operating system image deployment  

  • Troubleshooting software installations  

  • IT record keeping and asset management.  

  • Respond to user requests via the school helpdesk. 

  • Support users both onsite and users working remotely. 




  • Provide IT technical support for events. 

  • PC hardware maintenance and upgrades.  

  • Automation using SharePoint Online and MS Office 365 low-code approach 

  • Lifting and moving of equipment e.g. system units, computer monitors and printers.  

  • Carry out any other duties which are appropriate to the post as may be reasonably requested by the supervisor.  



Qualifications

At least 1 of the following :



CompTIA Security+ qualifications or Microsoft Fundamental qualifications (SC-900, AZ-900, etc)



Also..




  • Currently registered students at Queen’s University, Belfast entering pre-final year of an Undergraduate course of study in MEng/BSc Computer Science, MEng/BEng Software Engineering/Software and Electronic Systems Engineering, MSc Applied Cyber Security with professional internship, BSc Computing and Information Technology/Business Information Technology.  

  • 50% average to date in all modules taken to date. 

  • All students for whom English is not their first language must have achieved a minimum pass mark of 7.0 in the writing and speaking band of IELTS (International English Language Test Score) or equivalent. Please note a copy of your IELTS results will be requested by email to your QUB email address following submission of your application). 

  • Understand Windows Networked environment and know how to configure network settings on a windows machine. 

  • Experience of upgrading or maintaining PC hardware.   

  • Experience of installing software or operating systems. 



Skills

  • Understand Windows Networked environment and know how to configure network settings on a windows machine, install and troubleshoot

  • Understand Linux environment (Ubuntu etc)

  • Experience of upgrading or maintaining PC hardware.   

  • Experience of installing software or operating systems. 

TechSmart Assistant

£25,642 - £25,642
England-London
IT / Web / Telecomms
Temporary / Interim

Location: Holloway Learning Centre and Aldgate Library



Provide first-line IT and Media support and advice contributing to the provision of a comprehensive and efficient ICT and Media support service to University students and staff. This post involves shift work during term time at different University sites.



•            Day-to-day IT and Media support and advice



•            Provide appropriate technical support to Students and Staff



•            Issue and return loan equipment



•            Provide induction and training support



 



Qualifications

Experience of working in an IT or Media support environment for at least one year or a current student in an IT or Media related degree.



Having at least 2 A levels Grades A-C or an equivalent qualification and combination of education and experience, IELTS Level 7. 



 



Skills

 



•            A good understanding of customer service



•            An understanding of the role of IT and media in a teaching and learning context.



•            A good knowledge of IT and Media hardware capable of comparing functional differences between different equipment and performing initial hardware fault diagnosis



•            A competent user of IT and Media hardware and software able to explain basic usage to others



•            Knowledge of call management practices and effective record keeping



•            A basic knowledge of IT Service Management best practices i.e ITIL



•            Good interpersonal skills – ability to interact and work effectively with customers and colleagues



•            Good numeracy and literacy skills – a clear ability to understand written instructions and produce clear documentation



•            Ability to work under pressure during busy periods and with minimum supervision



•            Initiative and self-motivation in the approach to work and in dealing with problems.



•            Installation and configuration of IT and Media facilities



•            Diagnosis and solution of faults in IT and media related problems



 

Technical Support

£37,147 - £37,147
London - South East
Temporary / Interim

To organise & catalogue a stock of IT equipment on an inventory list in an Excel spreadsheet.

Duties:
We require a person for 2 full days to organise a stock of IT equipment. The equipment includes, monitors, basic peripherals and cables.

Location:
James Clerk Maxwell Building, Waterloo Campus



Qualifications

N/A



Skills

Experience in using Excel Have the physical capabilities to move equipment, sort and record within a confined space. 

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