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Business Support System Lead


Job Description

London South Bank University (LSBU) is excited to be seeking a skilled, enthusiastic and inspiring individual to join its Research & Innovation Services (RIS) department in the role of Business Systems Support Lead. 

With responsibility for third stream income, RIS (known externally as South Bank Innovation) helps LSBU bring knowledge to life. We drive businesses, individuals and partners to connect with an increasing range of funded and commercial opportunities, inspired and supported by our academics. In turn, we are developing a wider network of relationships integral to the future strategy and success of the LSBU Group: focused on tackling social, economic, and environmental challenges; delivering real-world outcomes and solutions that have a tangible impact. 

The Opportunity: 


This key position offers the successful candidate a rare opportunity to make a real difference in a small but high performing, driven and committed team; busy but always open to new ideas and ways of working together to achieve our goals. 

As our systems and information lead, working with delegated authority alongside our Business Systems Support Officer, you will consistently deliver outstanding service across a range of initiatives focused on the below broad objectives: 

  • Develop and deliver efficient and effective systems, processes and reporting that enhance productivity, increase control, and create new insights for research and enterprise income and impact 

  • Drive systems development, integration and automation, as well as support cultural change through coaching and accessible guidance to ensure rapid and enthusiastic adoption of new systems and processes 

  • Support RIS in becoming an exemplar Professional Service Group (PSG), demonstrating best practice in its approach, behaviour and use of technology 




About You: 

We are looking to hear from candidates with the following skills/experience:  

  • Applied interest in technology, data (insights) and process (improvement) 

  • Numerate and detail-oriented, able to confidently report on complex datasets 

  • Excellent time and task/project management skills; able to prioritise demands/workload to consistently meet often competing deadlines 

  • Excellent interpersonal and communication skills, demonstrating a creative and enthusiastic approach to collaboration with a range of people at all levels 

  • Proven experience/technical proficiency across: Microsoft 365 (Excel, Teams, Forms, SharePoint, Visio, Loop), HubSpot/CRM and Power BI (or similar) 

The ideal candidate will be confident, empathetic and resilient with a proven ability and commitment to delivering outstanding customer service. They will also be naturally well-organised, able to both follow instruction and use own initiative, working proactively and collaboratively across individual and shared goals/purpose. 

A natural organiser, you will be keen to get things done – but done right and to the highest standard – always asking how we can improve how we operate. 


I want support with developing a protortype for an app that can help record people entering and leaving a room. This will be used using the developed app which will be connected to an NFC tag to record who has entered a lab space, similar to the solution provided here

- Develop the app

- Connect it to an NFC tag

- Develop reporting mechnism


A qualification or reelvant expecrience in IT, primarily app devleopment


- App development, primrily trhough MS Power apps

- System development nderstanding

- Experience using Microsoft 365 suite

  •     assisting in conducting research activities related to computer vision, including literature reviews, data collection, experimentation, and analysis

  •     assisting in the development and implementation of computer vision algorithms, including image processing, object detection, recognition, segmentation, and tracking

  •     preparing and annotating datasets for training and evaluation purposes, ensuring data quality and relevance to research objectives

  •     contributing to the solution in a form of software tools and frameworks for computer vision research, using programming languages such as Python or C/C++

  •     assisting in the analysis of qualitative and quantitative data, as directed.




  • Some prior experience and strong interest in the subject of Computer Vision

  • Understanding of deep learning frameworks (e.g., TensorFlow Keras, PyTorch) and some proficiency in training convolutional neural networks (CNNs) for computer vision tasks.

  • Familiarity in training deep learning models using preprocessed and augmented datasets, monitoring model performance and convergence during training.

  • Practical knowledge in utilizing programming languages relevant to machine learning, deep learning and computer vision (Python 3.4 and above is an absolute must).

  • Experience working with video / image data, including data preprocessing, annotation and analysis using popular libraries (e.g. OpenCV)

  • Knowledge of common evaluation metrics for assessing model performance in computer vision tasks, such as accuracy, precision, recall, and F1 score.

  • Knowledge in web frameworks written in Python (e.g. Flask) is desirable but not essential

“Beyond 1932” is an ERC/UKRI research project based at King’s Music Department under the lead of Professor Martin Stokes which explores the sonic legacy of the 1932 Arab Music Congress. The Beyond 1932 team is looking for a student with website design experience (specifically Wordpress experience) to help design and create a dynamic, interactive website for the project. The job will involve initial meeting(s) with the team to discuss our requirements; creating the Wordpress website and populating it with content we provide; progress meetings with the team to discuss changes; creating subsequent draft(s) of the website.

We anticipate the job will be approximately 15-30 hours in total, and will need to be completed in June 2024.

Payment is £18.07 per hour and timesheets will be submitted via King’s Talent Bank. Registration to King’s Talent bank is necessary to apply for this role.

Please note this job is only open to current KCL students and KCL alumni (not external candidates). 

If you are interested in applying, please email Sophie Frankford at with a paragraph outlining your experience and motivation to get involved, and a link to any examples of your previous website design work. The deadline for applications is 5pm, 25th May 2024.






Essential criteria

  • Experience with Wordpress website design

  • Ability to work as part of a team and communicate clearly


Desirable criteria

  • Arabic language proficiency 

  • An interest in music of the Middle East and North Africa