Business Support System Lead

Job Description

London South Bank University (LSBU) is excited to be seeking a skilled, enthusiastic and inspiring individual to join its Research & Innovation Services (RIS) department in the role of Business Systems Support Lead. 

With responsibility for third stream income, RIS (known externally as South Bank Innovation) helps LSBU bring knowledge to life. We drive businesses, individuals and partners to connect with an increasing range of funded and commercial opportunities, inspired and supported by our academics. In turn, we are developing a wider network of relationships integral to the future strategy and success of the LSBU Group: focused on tackling social, economic, and environmental challenges; delivering real-world outcomes and solutions that have a tangible impact. 

The Opportunity: 


This key position offers the successful candidate a rare opportunity to make a real difference in a small but high performing, driven and committed team; busy but always open to new ideas and ways of working together to achieve our goals. 

As our systems and information lead, working with delegated authority alongside our Business Systems Support Officer, you will consistently deliver outstanding service across a range of initiatives focused on the below broad objectives: 

  • Develop and deliver efficient and effective systems, processes and reporting that enhance productivity, increase control, and create new insights for research and enterprise income and impact 

  • Drive systems development, integration and automation, as well as support cultural change through coaching and accessible guidance to ensure rapid and enthusiastic adoption of new systems and processes 

  • Support RIS in becoming an exemplar Professional Service Group (PSG), demonstrating best practice in its approach, behaviour and use of technology 




About You: 

We are looking to hear from candidates with the following skills/experience:  

  • Applied interest in technology, data (insights) and process (improvement) 

  • Numerate and detail-oriented, able to confidently report on complex datasets 

  • Excellent time and task/project management skills; able to prioritise demands/workload to consistently meet often competing deadlines 

  • Excellent interpersonal and communication skills, demonstrating a creative and enthusiastic approach to collaboration with a range of people at all levels 

  • Proven experience/technical proficiency across: Microsoft 365 (Excel, Teams, Forms, SharePoint, Visio, Loop), HubSpot/CRM and Power BI (or similar) 

The ideal candidate will be confident, empathetic and resilient with a proven ability and commitment to delivering outstanding customer service. They will also be naturally well-organised, able to both follow instruction and use own initiative, working proactively and collaboratively across individual and shared goals/purpose. 

A natural organiser, you will be keen to get things done – but done right and to the highest standard – always asking how we can improve how we operate. 


Research Assistant – sample size investigation for clinical texts classification using NLP

A team in BHI is looking for a motivated research assistant to work on a project investigating optimal sample size for Natural Language Processing (NLP) classification tasks that require manual annotations. The tasks involve:

·       running simulations using deep learning models to investigate model performances in various language settings and training corpora sizes;

·       developing a GitHub project page and a well-documented code;

·       participating in dissemination activities (e.g. preparing and participating in an interactive online seminar).

A successful candidate can start as soon as possible and work till the end of July, in a collaboration with myself, Angus Roberts, Jaya Chaturvedi, and Daniel Stahl. The hours (14h/week) can be worked as two full days or spread over the week, remotely or in the office (Denmark Hill). Please write to to express your interest.

Project Description: Natural Language Processing methods are widely applied to extract information from clinical texts and present it in a structured way. However, unlike in statistical data analyses, there are no methods available for estimating the sample size needed. Our project aims to assess optimal sample size for the development of clinical NLP models and how these requirements change depending on the documents and language properties. By taking a simulation approach and following modern guidance on model validation, we will be able to investigate model performances in various scenarios and provide guidance on sample sizes for clinical NLP tasks.


The role is suitable for a current MSc/PhD student/postdoc/early career researcher in Computer science, Engineering, Health Informatics, Statistics, or a related field.


·       Strong analytical skills;

·       Knowledge of Python programming language;

·       Understanding model validation techniques such as cross-validation and evaluation metrics such as AUC-ROC/sensitivity/specificity/precision, 

·       Ability to work independently and in a team.

King’s Health Partners Women and Children Health are looking for an administrative assistant to support the services we provide.

The candidate would be expected to complete a range of office duties, including:

  • Arranging regular and ad hoc meetings as required by the team (virtual and room bookings)

  • Providing secretariat support for work stream meetings, Executive and Programme boards

  • Managing the shared file management system

  • Coordinating recruitment and onboarding for undergraduate interns and civil service secondees – with responsibility for coordinating induction equipment and introductions

  • Coordinating and facilitating the delivery of research skills clinics, research seminars  and various education and training courses provided through a partnership with King’s College London

  • Providing secretariat and coordinating support for research projects delivered through our Ask the Institute rapid advisory service.

This is a full-time role that could last for 4 to 12 weeks.

You will report directly to the programme manager and work collaboratively across the King’s Health Partners Women and Children’s Health Clinical Academic Partnership.


3 A Levels (Desirable)


We are looking for a candidate with the following skills:

  • Experience in event and office space management, with an eye for detail

  • Good IT skills and the ability to pick up new digital systems quickly – must be comfortable using Microsoft Office, including Teams.

  • Strong organisation and prioritisation skills and the ability to deliver objectives on time

  • Capable hybrid worker who can convey information creatively and clearly in person and online

  • Self-sufficient team player able to adapt to different environments and people

  • Ability and confidence to spot and suggest improvements to processes

At King's, we owe our success to people and processes. An Administrative Coordinator is the supportive force behind both, and we are currently seeking someone exceptional to take the helm. The ideal candidate will be a problem solver who has excellent communication skills and attention for detail. The candidate should ideally have experience working in an office environment, performing administrative tasks, and providing support to coworkers. An ability to multitask and work on your own is desirable.

This role is for 3 days a week, 21 hours a week. Days can be negotiated.

This role will be for 3 months until the 31st May.

The Administration Coordinator will assist the Business Manager in admin tasks, these duties include:

  • PO raising, receipting and tracking

  • Invoice paying and queries

  • Fact-finding for general enquiries

  • Complete auditing of IT equipment

  • Small-scale projects such as organising leave-booking systems and the organisational structure

  • Data entry and general admin support

  • Organising the SharePoint.

  • Other ad-hoc admin duties

  • Assisting the Business Manager in the day-to-day operational aspects of the Directorate

  • Support projects aimed at improving operations within the Directorate.

  • Updating the Directorate records to ensure accurate and consistent data accounts.

  • Assist with event and function planning including catering and room booking.

Brand & Marketing is a large vibrant department.  If you enjoy variety and working in a fast-paced environment then this could be the role for you. 


No qualifications needed


This job is ideal for someone looking for some experience for three months.

Below is a list of desired skills or experience

  1. Previous admin experience would be good but not required.

  2. A positive and can-do attitude.

  3. Able to act independently and able to use initiative to fact find.

  4. Comfortable using finance systems or able to pick up use of systems quickly.

  5. Comfortable using Click up, Excel, Sharepoint or willing to learn.

  6. An intermediate level of UX/UI knowledge in SharePoint would be a bonus.