App Developer

Main duties associated with this post are:   

• Software installation and configuration  

• Operating system image deployment  


• Troubleshooting software installations  


• IT record keeping and asset management.  


• Respond to user requests via the school helpdesk. 


• Support users both onsite and users working remotely. 

• Provide IT technical support for events. 


• PC hardware maintenance and upgrades.  


• Automation using SharePoint Online and MS Office 365 low-code approach 


• Lifting and moving of equipment e.g. system units, computer monitors and printers.  


• Carry out any other duties which are appropriate to the post as may be reasonably requested by the supervisor.  

At least 1 of the following :

CompTIA Security+ qualifications or Microsoft Fundamental qualifications (SC-900, AZ-900, etc)

Also..

• Currently registered students at Queen’s University, Belfast entering pre-final year of an Undergraduate course of study in MEng/BSc Computer Science, MEng/BEng Software Engineering/Software and Electronic Systems Engineering, MSc Applied Cyber Security with professional internship, BSc Computing and Information Technology/Business Information Technology.  


• 50% average to date in all modules taken to date. 


• All students for whom English is not their first language must have achieved a minimum pass mark of 7.0 in the writing and speaking band of IELTS (International English Language Test Score) or equivalent. Please note a copy of your IELTS results will be requested by email to your QUB email address following submission of your application). 


• Understand Windows Networked environment and know how to configure network settings on a windows machine. 


• Experience of upgrading or maintaining PC hardware.   


• Experience of installing software or operating systems. 

• Understand Windows Networked environment and know how to configure network settings on a windows machine, install and troubleshoot


• Understand Linux environment (Ubuntu etc)


• Experience of upgrading or maintaining PC hardware.   


• Experience of installing software or operating systems. 

Location: Holloway Learning Centre and Aldgate Library

Provide first-line IT and Media support and advice contributing to the provision of a comprehensive and efficient ICT and Media support service to University students and staff. This post involves shift work during term time at different University sites.

•            Day-to-day IT and Media support and advice

•            Provide appropriate technical support to Students and Staff

•            Issue and return loan equipment

•            Provide induction and training support

Experience of working in an IT or Media support environment for at least one year or a current student in an IT or Media related degree.

Having at least 2 A levels Grades A-C or an equivalent qualification and combination of education and experience, IELTS Level 7. 

•            A good understanding of customer service

•            An understanding of the role of IT and media in a teaching and learning context.

•            A good knowledge of IT and Media hardware capable of comparing functional differences between different equipment and performing initial hardware fault diagnosis

•            A competent user of IT and Media hardware and software able to explain basic usage to others

•            Knowledge of call management practices and effective record keeping

•            A basic knowledge of IT Service Management best practices i.e ITIL

•            Good interpersonal skills – ability to interact and work effectively with customers and colleagues

•            Good numeracy and literacy skills – a clear ability to understand written instructions and produce clear documentation

•            Ability to work under pressure during busy periods and with minimum supervision

•            Initiative and self-motivation in the approach to work and in dealing with problems.

•            Installation and configuration of IT and Media facilities

•            Diagnosis and solution of faults in IT and media related problems

To organise & catalogue a stock of IT equipment on an inventory list in an Excel spreadsheet.

Duties:
We require a person for 2 full days to organise a stock of IT equipment. The equipment includes, monitors, basic peripherals and cables.

Location:
James Clerk Maxwell Building, Waterloo Campus

N/A

Experience in using Excel Have the physical capabilities to move equipment, sort and record within a confined space.