Employer Engagement Administrator Full Time Job - London - North | Office, Clerical & Administration

Job Description

Before you proceed with your application, we would like to outline specific eligibility criteria that must be met to be considered for this role:

Eligibility to Work Full-Time in the UK: We welcome applications exclusively from candidates who hold the legal authorisation to work full-time in the United Kingdom for the next 12 months. Regrettably, we are unable to sponsor work visas or consider candidates whose current visa status does not permit full-time employment for the specified duration.

Graduated Candidates: If you have graduated, please ensure that you have submitted your final piece of assessment no earlier than January 2023. Applications from candidates who graduated before this date will not be considered for the position.

We kindly request all prospective applicants to carefully review and confirm that they meet these essential eligibility requirements before submitting their applications. As we are specifically seeking candidates available for full-time engagement and recent graduates, adherence to these criteria is critical for progressing through the selection process.

In addition to clicking "Apply Now," please ensure that you send your comprehensive CV and a covering letter outlining your suitability for the role to Stavroula at s.konidari@londonmet.ac.uk.

Please note that the role entails a hybrid work arrangement. The successful candidate is expected to be present in the office at least every Tuesday and work remotely for the rest of the week.

Moreover, it is important to highlight that a formal probationary assessment will be conducted at the three-month mark to review the performance in the role. In line with HR guidance, the line manager may recommend a hearing to consider the dismissal of a probationary employee if they have not satisfactorily completed their probationary period. The manager reserves the right to request this at any point during the probationary period.

We appreciate your attention to these requirements and encourage you to apply if you fulfill the stated criteria.

Qualifications

NONE.

Skills

Main Duties and Responsibilities:

Research and contact organisations to source vacancies and inform students of vacancies.

Build and maintain beneficial relationships with local organisations and within University departments to obtain suitable work experience placements.

Meet targets to source the required number of opportunities within required job sectors.

Create and update databases and software platform with accurate information.

Create attractive advertisements to promote vacancies.

Liaise with relevant academic work based learning module teams to target students on specific modules and encourage them to apply for the available work opportunities.

Provide initial recruitment support via online Careers materials to assist students through job recruitment processes and identify when to signpost applicants to advice and guidance from University Careers Consultants.

Assist in matching students to suitable placement opportunities.

Assist in undertaking risk assessments for work placement health and safety.

NOTE: If you are a graduate you should have submitted your final assessment by January 2023 the latest.

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Wednesday 29th March & 5th April: 6:30am, 2pm, 5pm

Friday 31st March: 7am, 5pm

Monday 3rd April: 7am, 2pm

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To main focus of the post holder is dedicated to effectively provide confidential, professional administrative support to the Head of Housing Services and to the Housing Services team. To effectively provide a customer focused reception service of excellence for Housing Services. To be the first point of contact for, and to represent the team, both internally and externally, whether in person, by telephone or by email, responding to all generic enquiries or by referral to an appropriate team member when escalating non-routine enquiries.

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To represent Housing Services at all Queen Mary internal and external events, particularly at main residential arrival and departure days, to provide and sustain a positive image for Residential Services
To manage and keep updated the Housing Services team diaries.
To check the accuracy and relevance of information and imagery on the Residential Services website..
To provide administrative support to the Housing Services team.
To advise the Head of Housing Services on noticeable trends in customer enquiries.
To be flexible at key times within the university calendar to support the delivery of services that will be outside normal business hours, which will include working in the evenings and at weekends
To comply with all Queen Mary and Directorate policies and procedures and demonstrate a commitment to the Directorate purpose statement and values
To implement recognised good practice in communication and cohesion, to promote the culture and behavioural change programme that has been embarked upon by the Directorate.

Qualifications

GCSE, NVQ (Level 3) or City and Guilds in English and Maths or equivalent

Skills

Significant experience working within an HEI or privately built student residential environment
Significant experience working in a customer service environment providing exceptional customer service
Understanding of the relevant regulations and national codes of practice and the implications of non-compliance
Experience managing conflicts, resolving or escalating complaints, with the ability to use own initiative to handle difficult situations with tact and sensitivity
Familiarity with budgeting and financial management
Knowledge and understanding of HEI Admissions systems, key dates and SITS student record system
Knowledge of the private sector housing market

Skills/Abilities

Excellent written and verbal communication and interpersonal skills with the ability to communicate effectively with staff and external contacts at all levels
Computer literate with a good knowledge of Microsoft Office software, particularly Excel
Able to plan, manage and monitor a variety of commitments, balancing workloads to meet service demands
Excellent attention to detail and a systematic approach to work
Friendly, approachable, diplomatic and able to relate to people
Flexible attitude and willing to learn, develop and improve both individually or as part of a team

Other

Able to deal with personal, private and confidential issues with appropriate discretion (Data Protection Act)
Able to manage job role in line with customer expectation of Equality and Diversity Policy
Able to identify resolutions to problems and utilise analytical skills

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Good Friday 7th April: 1 session time TBC (whatever suits you)

Easter Monday 10th April: 1 session TBC (whatever suits you)

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Qualifications

Qualification in a related field (e.g., physiotherapy).

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Prior knowledge of exercise/fitness and proper form preferred (e.g., physiotherapy, PT qualification).

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Job purpose

Main duties and responsibilities

To provide a customer focused first point of contact to students, staff and private landlords, the public and other external bodies, judging when to pass on or escalate complex queries.
To check all applications received for housing eligibility, and issue relevant and timely feedback to applicants.
To represent Housing Services at all Queen Mary internal and external events, particularly at main residential arrival and departure days, to provide and sustain a positive image for Residential Services
To manage and keep updated the Housing Services team diaries.
To check the accuracy and relevance of information and imagery on the Residential Services website..
To provide administrative support to the Housing Services team.
To advise the Head of Housing Services on noticeable trends in customer enquiries.
To be flexible at key times within the university calendar to support the delivery of services that will be outside normal business hours, which will include working in the evenings and at weekends
To comply with all Queen Mary and Directorate policies and procedures and demonstrate a commitment to the Directorate purpose statement and values
To implement recognised good practice in communication and cohesion, to promote the culture and behavioural change programme that has been embarked upon by the Directorate.

Qualifications

GCSE, NVQ (Level 3) or City and Guilds in English and Maths or equivalent

Skills

Significant experience working within an HEI or privately built student residential environment
Significant experience working in a customer service environment providing exceptional customer service
Understanding of the relevant regulations and national codes of practice and the implications of non-compliance
Experience managing conflicts, resolving or escalating complaints, with the ability to use own initiative to handle difficult situations with tact and sensitivity
Familiarity with budgeting and financial management
Knowledge and understanding of HEI Admissions systems, key dates and SITS student record system
Knowledge of the private sector housing market

Skills/Abilities

Excellent written and verbal communication and interpersonal skills with the ability to communicate effectively with staff and external contacts at all levels
Computer literate with a good knowledge of Microsoft Office software, particularly Excel
Able to plan, manage and monitor a variety of commitments, balancing workloads to meet service demands
Excellent attention to detail and a systematic approach to work
Friendly, approachable, diplomatic and able to relate to people
Flexible attitude and willing to learn, develop and improve both individually or as part of a team

Other

Able to deal with personal, private and confidential issues with appropriate discretion (Data Protection Act)
Able to manage job role in line with customer expectation of Equality and Diversity Policy
Able to identify resolutions to problems and utilise analytical skills