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Residences Receptionist
Job Description
Job purpose
To provide the first point of contact to all residents, staff, contractors and visitors presenting to Reception, providing information and advice and co-ordinating/troubleshooting of minor/routine operational problems.
To provide an effective, professional and efficient reception/administrative service for the Residential Support Service. Responsible for delivering a high level of reception/support services to all users at QMUL.
Main duties and responsibilities
• To provide a first point of contact for all customers presenting to reception in France House
• To respond to telephone queries and emails promptly and promote a positive image of QMUL
• To receive and deal with initial all enquires and to refer to appropriate members of staff when enquiry cannot be dealt with directly
• To assist with the issue and receipt of keys and access cards
• To assist in monitoring fire alarms, and door alarms and liaise with QMUL security staff as appropriate
• To report requests following departmental procedures. To input details of request to a computerised system and check the progress of requests when required
• To ensure that efficient filing and communication systems are maintained. To ensure all relevant administrative and computerised records are kept in good order
• To receive and check incoming goods and direct deliveries to the appropriate storage areas
• To report to the Security Manager during office closure periods any emergencies that require immediate attention
To assist in the familiarisation of new staff in the general campus and all reception duties
• To support the team of Residential Assistants who are full-time registered students at QMUL
• To assist new residents in adjusting to their environment.
• To attend meetings regularly as required.
• To support the summer operation as required
• To assist with University Open Days and departmental show rounds throughout the year; this will involve supervising groups
• To assist with Moving in Weekends and Moving out Weekends in September and June plus Pre-Sessional arrivals in the summer and Associate arrivals in January.
• Coordinate initiatives and campaigns which will involve being actively involved in sending out communications to residents and guests and keeping accurate records.
• To assist with checking rooms and communal areas when required and ensuring all records for room checks are kept up to date
• To take an active role in providing a positive image for both the Estates and Facilities department and QMUL to both internal and external customers and colleagues. This will necessitate a commitment to a high standard of service delivery, excellent customer care skills and the ability to communicate effectively with individuals and groups at all levels.
• To be aware of the Investors in People Standard and Hospitality Assured Standard and to positively promote these. This will involve the individual actively participating in training and development at individual, team and department levels.
• To comply with all policies and procedures stipulated by the Estates and Facilities Directorate and QMUL.
• To ensure compliance with the University’s financial and audit regulations governing the ordering, receipt, control and security of all supplies, equipment and materials connected with the service as required.
• To undertake any other duties which are in line with the level of duties and responsibilities of the post.
Qualifications
.
Skills
- Experience of working in a customer-focused environment
- Familiarity with administrative/clerical work and processes
- Experience of dealing with customers and customer complaints
- Awareness of problems associated with student housing (Desirable)
- Awareness of Equal Opportunities legislation and its importance in effective communications.
- Experience of working in the hospitality/service industry, (Desirable)
Skills
- Strong interpersonal skills and a professional presence
- Good customer care skills
- Computer literate including Word, Excel and e-mail
- Excellent written and verbal communication skills
- Ability to work independently with minimum supervision
- Ability to deal with conflict situations with discretion and sensitivity
Other
- A flexible attitude to working hours will be required, including working beyond the normal working times during busy periods (Summer, Move in and Move out etc where time off in lieu will be given). This role requires weekend working, with regular shifts Saturdays and Mondays 1-9pm.
- *The ability to meet UK ‘right to work’ requirements.
MORE JOBS LIKE THIS
The School of Politics & Economics will be recruiting Welcome Desk Assistants to help in the School Office for Welcome Week (16th September - 20th September 2024) and the first week of teaching (23rd September - 27th September 2024).
This is a great opportunity to help welcome new and returning students at the start of the new term. Welcome Desk Assistants will staff the front desk of the School of Politics and Economics main office, Room 7.01 in Bush House North East Building. Throughout these weeks, the School Education Office will be attending academic and welcome inductions for students so you will be the first point of contact for student queries, helping with questions such as how to find timetables, access KEATS, signpost to wellbeing services or locate a room on campus.
For more complex queries, you will take full details and contact information and pass on to the Programme teams for them to respond directly to the student. This is a fantastic opportunity to enhance your administration, communication, and support service skills as well as problem-solving, active listening and attentiveness.
In-between queries, you will be asked to complete administrative tasks such as supporting us in designing a mentoring pilot scheme, reviewing and providing student perspectives on policies, testing submission forms and researching initiatives to support our careers offer.
Welcome Desk Assistants will work in shifts, so we are looking for people who are available between 10-1PM or 1-4PM. Welcome Desk Assistants will be paid at a standard student rate of ?13.92 per hour.
To apply for shifts for this role, please complete the questions on this job advert. If you pass our pre-screening, you will be invited for an informal call to discuss the role further.
Please note, this role is open to Undergraduate and Postgraduate students enrolled in the following departments which sit in the School of Politics and Economics: Department of Political Economy, European & International Studies, and King?s Russia Institute only.
Qualifications
NONE
Skills
- Excellent customer service - ability to interact and ask questions in a polite and friendly manner.
- Patience - demonstrate patience and empathy, conveying information calmly and clearly.
- Organisation - ability to multitask, clearly find documentation and keep a tidy workspace.
- Technical - confident in using and guiding students on different platforms including timetables, Student Services Online and KEATS.
- Information retention - you will be provided with guides and handbooks, but this can be a busy environment, so we are looking for candidates who can read and retain information so they can have this readily available for student queries.
Research assistant required to work on a project that investigates the higher education experiences and outcomes for mixed-heritage/raced young people (18-25yrs) in London. The project is a mixed-method study consisting of quantitative data analysis of existing public survey datasets, focus groups with mixed-heritage students in London universities, sixth-forms and colleges, and semi-structured interviews with school and university staff. The study is led Dr Ayo Mansaray (School of Education, Communication and Society) with Dr Chiamaka Nwosu (King?s Business School).
The post-holder will provide research support for the qualitative elements of the project, including tasks such as: recruitment and arrangement of student and staff interviews, contributing to the drafting of qualitative interview topic guides, conducting student focus groups and one-to-one staff interviews, data management (e.g. cataloguing data files, sending files for transcription etc.), data analysis, and report writing. The RA will also provide ad hoc administrative support to the project team. The RA will be expected to attend in-person project meetings with funders in London.
Qualifications
BA and MA/MSC in a Social Science/Arts & Humanities discipline, undertaking a doctorate.
Skills
Experience of MS Teams, and MS office suite (e.g. Word etc.), and knowledge of bibliographic software (e.g. Endnote) and qualitative data analysis software (e.g. Nvivo).
Interest in the experiences of racialised groups in the education system and/or social justice in education.
Understanding of research design and project management. Good understanding of qualitative methodologies, specifically prior experience of focus group or individual interviewing.
Good communication, organisational and interpersonal skills.
Ability to travel across London to attend meetings and conduct interviews.
We are looking for an enthusiastic technician to join our team of scientists and clinicians to develop bone marrow organoids and investigate the interaction between malignant cells and the immune system. The successful candidate will work with fresh and frozen peripheral blood and bone marrow samples from healthy donors and patients with myeloproliferative neoplasm.
The Research technician needs to use a variety of techniques such as flow cytometry, cell culture, imaging and other necessary techniques.
Qualifications
A degree in biology or an equivalent degree in a relevant subject.
Skills
Essential:
Experience in cell culture, flow cytometry, and work with organoids.
Familiar with essential molecular techniques.
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