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Residences Receptionist
Job Description
THIS ROLE IS NOT SUITABLE FOR CURRENT STUDENTS. Please note that start dates are prospective and subject to change depending on recruitment timeline.
Job purpose
To provide first point of contact to all residents, staff, contractors, and visitors presenting to Reception, providing information and advice and co-ordinating/troubleshooting of minor/routine operational problems. To assist with building checks on a regular basis to ensure compliance with all processes.
Main duties and responsibilities
To respond to telephone queries and emails promptly promoting a positive image.
To receive and deal with initial all enquires and to refer to appropriate members of staff when enquiry cannot be dealt with directly.
To assist with checking rooms and communal areas when required and ensuring all records for room checks are kept up to date
To assist with the issue and receipt of keys and access cards.
To report requests in accordance with departmental procedures.
To ensure all relevant administrative and computerised records are kept in good order.
To receive and check incoming goods and direct deliveries to the appropriate storage areas.
To coordinate initiatives and campaigns which will involve being actively involved in sending out communications to residents and guests and keeping accurate records.
To ensure compliance with the University's financial and audit regulations governing the ordering, receipt, control and security of all supplies, equipment and materials connected with the service as required.
Qualifications
GCSE English and Maths or equivalent
Customer Service level 2 qualification or equivalent experience
Skills
Experience of working in a customer-focused environment
Familiarity with administrative/clerical work and processes
Experience of working in the hospitality/service industry
Experience of dealing with customers and customer complaints
Awareness of problems associated with student housing
Strong interpersonal skills and a professional presence
Awareness of Equal Opportunities legislation and its importance in effective communications
Experience of working in a customer-focused environment
Good customer care skills
Computer literate including Word, Excel and e-mail
Excellent written and verbal communication skills
Ability to work independently with minimum supervision
Ability to deal with conflict situations with discretion and sensitivity
A flexible attitude to working hours will be required, including working beyond the normal working times during busy periods (Summer, Move in and Move out etc where time off in lieu will be given)
The ability to meet UK right to work requirements
MORE JOBS LIKE THIS
Data input of survey results (SOPARC) from field work taking place Wednesday 19th March to Tuesday 25th March 2025. Input will be via excel. The survey consists of fieldworkers observing activity in parks across East Belfast at various timepoints throughout a weeklong period. This is a follow-up survey first executed in 2013.
Other general admin related duties may be required to assist with survey preparation, collection and curation of current, prospective and previous surveys.
This work forms part of the Groundswell Project, based in the Centre for Public Health, Royal Victoria Hospital. The successful applicant will be expected to perform their duties on site.
Please provide an up-to-date CV with education and employment history, including any paid and voluntary roles.
Qualifications
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Skills
Essential criteria:
- Registered student/staff at Queen?s University Belfast.
- Highly proficient in Excel and Microsoft Office
Desirable criteria:
- Experience of taking initiative and solving problems in a working/volunteering environment with minimal supervision.
- Willingness to complete the training required to undertake the role.
Willingness and ability to work flexible hours if required
About Us: The UK Higher Education Humanitarian Group (HEHG) is dedicated to advancing, coordinating, and catalyzing support for forcibly displaced academics and students across the UK higher education sector. Chaired by King?s College London and the University of Edinburgh, our group comprises representatives from various UK universities and sector groups, including the United Nations High Commission for Refugees and Universities UK International.
Role overview: We are seeking a motivated and skilled Project Coordinator to facilitate the UK higher education sector's response to the humanitarian crisis in Gaza. The HEHG has established a sub-group focused on developing a coordinated response to the partial destruction of the higher education sector in Gaza. This role is critical in fostering collaboration among UK universities, Gazan academics, and civil society organizations.
Qualifications
Person Specification:
Essential Criteria:
- MA degree in Politics, International Relations, Migration Studies, or a related Social Sciences discipline.
- Deep understanding of the global issue of forced displacement, the UK higher education sector, and the current situation in Palestine.
- Demonstrated experience in project coordination.
- Excellent oral and written communication skills, with the ability to engage effectively with diverse internal and external stakeholders.
- Proven ability to meet deadlines, work well under pressure, and deliver projects on time.
- Commitment to promoting equality, diversity, and inclusion.
Desirable Criteria:
- Familiarity with the Gazan higher education sector.
- Experience working sensitively with forcibly displaced communities and a solid understanding of global forced displacement issues.
Successful candidates will be invited to a short interview to explore in further detail how your skills and experience match the role criteria.
Skills
Key Responsibilities:
- Mapping Initiatives: Identify and document existing initiatives that support Gazan students, academics, and universities.
- Web Development: Create a comprehensive webpage featuring key information about the Gazan higher education sector, including case studies and guidance for UK universities on how to engage and support.
- Event Coordination: Organize an in-person event connecting university leaders to develop a collaborative response aimed at supporting Gazan students and academics.
- Reporting: Produce a concise report outlining how UK universities can effectively support Gazan students and academics, with a focus on digital education.
- Stakeholder Liaison: Facilitate communication and collaboration with key groups and organizations within the UK higher education sector.
***WE ARE NO LONGER TAKING APPLICATIONS AS OF 6TH MARCH 2025. THE JOB ADD IS NOW CLOSED. THANK YOU.***
LOCATION STRAND AND/OR LONDON BRIDGE - LOOKING FOR WEEKDAY AND WEEKEND COVER. The casual receptionist is an important role in helping King?s Sport & Wellness deliver its range of services to all members across our 2 gym sites. You will work closely with the full-time health and fitness coaches and the gym operations supervisors to ensure that members are given a world class experience.
The role is a zero hour contract and shifts are allocated subject to need using the app SLING. WEEKEND shifts are priority. You will need to have or be working towards a FIRST AID qualification.
Qualifications
Essential Qualifications:
First aid qualification
Must be able to work weekends
Must be able to work flexible hours, including early shifts, late shifts, and weekend shifts, and have good availability
A good level of education (A-level) or equivalent.
Suitable experience and knowledge of working in a similar/related role
Commitment to continued professional development
Excellent communication skill across a variety of customer groups and ability to forge good relationships with a variety of departments or user groups
A strong grasp of information technology and Microsoft office skills including word and excel
Desirable qualifications/qualities:
Level 2 Fitness Instructing Qualification or working towards Level 2 Fitness Instructing Qualification.
Other fitness related qualifications.
Knowledge of relevant Health and Safety regulations.
Knowledge of the importance of physical, mental and social skills to aid individual wellness.
Skills
To monitor the gym members to ensure their safety and report any concerns to the full-time team members
To support the gym team to continually maintain and exceed operational performance of the gyms
To assist in the operational systems and processes of managing health and fitness memberships and services and ensure all card transactions are accurately reported.
Ensure all operating policies are adhered to whilst in the gyms - being responsible for the opening and closing procedures and ensuring all equipment and the building operates within health & Safety guidelines as required
To develop positive working relationships with the health and fitness coaches, King?s Sport & Wellness staff, and other student service providers within the University to enhance students? experience.
Provide an exceptional level of customer service through phone, email, and face-to-face interactions as well as signposting to other King's Sport & Wellness services.
Escalate customer enquiries to relevant parties using correct procedure
Any further duties, which may reasonably be required by King?s Sport & Wellness Gym Management or King?s Sport Senior Management
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