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Data Analyst Marketing
Job Description
This position is well-suited for a student aspiring to a career in data analytics, a field which offers many job opportunities and diverse potential career trajectories. Applicants should currently be studying or have recently completed a degree involving substantial quantitative data analysis. The role sits in a systems and data cluster within the student recruitment, outreach and widening participation function of Queen Mary University of London. The team is responsible for marketing of the profile of Queen Mary University of London and its educational programmes, and the attraction and recruitment of students from the UK, EU and Overseas.
Job purpose
- To provide market research and data insights which deliver actionable results for informing marketing activities, new programme development, effective recruitment and conversion
- To support with development of surveys, including idea generation, implementation, analysis and dissemination of intelligence
- To support with the management of Power BI and other data reporting systems
- To support the CRM team with detailed reporting and anaylsis on customer journeys and campaign performance
- To produce impactful analysis on product development insights to inform market decisions at School and Faculty level
Main duties and responsibilities
Insight
- Have a good knowledge of data sources to understand the internal and external recruitment picture and proactively use this to inform future activities
- Maintain an understanding of data sources available to support student recruitment and marketing initiatives
Ideas
- Provide creative solutions in meeting challenges across areas of work
- Provide creative solutions in devising different methodologies to solving complex research problems
Implementation
- Deliver high impact research and analysis outputs using data analysis techniques, data mining, manipulation and reporting
- Coordinate and deliver primary, secondary, quantitative and qualitative research projects as directed by the Business Analytics Manager
- Support the Faculty Marketing Managers in producing curriculum development analysis using a range of sources including but not limited to HESA data and UCAS media.
- Working across different systems, collate and analyse data to provide strategic insights and actionable outputs
- Support the maintenance of the CRM, HEAT and other relevant student recruitment databases
- Support data collation, quality assurance and other related practices in delivering evaluation reports and outcomes
Impact
- Coordinate impact reports for student recruitment activities as directed by the Business Analytics Manager and other managers in the team
- Collaborate with marketing and student recruitment professionals to understand how outputs of the team can best inform activities
- Support quality assurance activities and projects to ensure data integrity is of the highest standards across all systems used in the team
Other duties and responsibilities
- Support the delivery of Queen Mary’s major external events, including Graduations and Open Days. This may require out of hours working for which your time will be compensated as per your contract.
- Act as an ambassador for the University’s brand (both verbal and visual identity), championing its use across the institution as well as your own area of work.
- Keep abreast of GDPR, CMA, ASA and other relevant legislative requirements for area of work, ensure this knowledge is translated into the work carried out.
Qualifications
Studying towards or already completed a degree in a subject involving substantial quantitative data analysis
Skills
- Ability to manipulate and analyse complex data (quantitative and qualitative), present trends and communicate findings in user-friendly reports and presentations
- Experience of designing surveys for target audiences and conducting focus groups (or aptitude to develop the skills on the job)
- Proficient use of statistics packages, such as SPSS, databases like MOSAIC/ACORN and other geo-demographic packages
- Excellent IT skills including spreadsheets, email, word processing, form building, databases and CRM systems
- Proactive attitude and ability to problem solve in team environment for achievement of collective goals
- Ability to work accurately under pressure, prioritising varied tasks in order to meet deadlines
MORE JOBS LIKE THIS
This is a 2.5-week role leading online HIIT exercises classes to participants of an ongoing clinical study. You will be provided with the exact program that will be delivered. The classes are every Monday, Wednesday, and Friday from (flexible start date for training) Wednesday 22nd March to Monday 10th April on the following schedule:
- Wednesday 29th March & 5th April: 6:30am, 2pm, 5pm
- Friday 31st March: 7am, 5pm
- Monday 3rd April: 7am, 2pm
- Good Friday 7th April: 1 session time TBC (whatever suits you)
- Easter Monday 10th April: 1 session TBC (whatever suits you)
+ shadowing classes/training for each session prior to starting independently on Wednesday 29th.
The sessions are delivered online through Microsoft Teams and consist of 1-3 people per session. You are there to demonstrate the movements, ensure everyone’s form is good, and time the intervals for the participants. Also heart rates are collected from each participants before, during and after the sessions.
Each session takes approximately 45 minutes to 1 hour.
The time requirement for this role is 15 hours total (12 hours of classes + 3 hours of training).
Qualifications
Qualification in a related field (e.g., physiotherapy).
Skills
Prior knowledge of exercise/fitness and proper form preferred (e.g., physiotherapy, PT qualification).
Job purpose
To main focus of the post holder is dedicated to effectively provide confidential, professional administrative support to the Head of Housing Services and to the Housing Services team. To effectively provide a customer focused reception service of excellence for Housing Services. To be the first point of contact for, and to represent the team, both internally and externally, whether in person, by telephone or by email, responding to all generic enquiries or by referral to an appropriate team member when escalating non-routine enquiries.
The post holder will be required to support the Head of Housing Services in delivering a customer focused service of excellence; providing advice and guidance encompassing the broad range of housing options available to students and staff. The range of this role is not limited to the Queen Mary halls of residence, but includes nominated private providers, private housing as well as homestay or short stay options.
Main duties and responsibilities
- To provide a customer focused first point of contact to students, staff and private landlords, the public and other external bodies, judging when to pass on or escalate complex queries.
- To check all applications received for housing eligibility, and issue relevant and timely feedback to applicants.
- To represent Housing Services at all Queen Mary internal and external events, particularly at main residential arrival and departure days, to provide and sustain a positive image for Residential Services
- To manage and keep updated the Housing Services team diaries.
- To check the accuracy and relevance of information and imagery on the Residential Services website..
- To provide administrative support to the Housing Services team.
- To advise the Head of Housing Services on noticeable trends in customer enquiries.
- To be flexible at key times within the university calendar to support the delivery of services that will be outside normal business hours, which will include working in the evenings and at weekends
- To comply with all Queen Mary and Directorate policies and procedures and demonstrate a commitment to the Directorate purpose statement and values
- To implement recognised good practice in communication and cohesion, to promote the culture and behavioural change programme that has been embarked upon by the Directorate.
Qualifications
GCSE, NVQ (Level 3) or City and Guilds in English and Maths or equivalent
Skills
- Significant experience working within an HEI or privately built student residential environment
- Significant experience working in a customer service environment providing exceptional customer service
- Understanding of the relevant regulations and national codes of practice and the implications of non-compliance
- Experience managing conflicts, resolving or escalating complaints, with the ability to use own initiative to handle difficult situations with tact and sensitivity
- Familiarity with budgeting and financial management
- Knowledge and understanding of HEI Admissions systems, key dates and SITS student record system
- Knowledge of the private sector housing market
Skills/Abilities
- Excellent written and verbal communication and interpersonal skills with the ability to communicate effectively with staff and external contacts at all levels
- Computer literate with a good knowledge of Microsoft Office software, particularly Excel
- Able to plan, manage and monitor a variety of commitments, balancing workloads to meet service demands
- Excellent attention to detail and a systematic approach to work
- Friendly, approachable, diplomatic and able to relate to people
- Flexible attitude and willing to learn, develop and improve both individually or as part of a team
Other
- Able to deal with personal, private and confidential issues with appropriate discretion (Data Protection Act)
- Able to manage job role in line with customer expectation of Equality and Diversity Policy
- Able to identify resolutions to problems and utilise analytical skills
To support the aims of the BRC Digital Therapies theme via work with Professor Colette Hirsch.
Qualifications
PhD
Skills
Experiance with CBT and Digital Therapies.
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