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Student Content And Communications
Job Description
Student Content Officer (Student Surveys)
Job Description
Are you passionate about providing students with the chance to have their say while they are at King’s? Do you have a wealth of ideas on how to encourage students to provide feedback on their university experience?
We are looking for a Student Content Officer to deliver digitally-led and student-focused content and communications for two critical institutional surveys.
- The National Student Survey (NSS) runs every year for final year students and is a key contributor to how King’s is ranked and how prospective students view life at King’s.
- The Postgraduate Taught Experience Survey (PTES) also runs once a year and gives postgraduate students the chance to share their experiences of university life to help identify areas that are working and areas for improvement for future students.
Key areas of responsibility
Adopting a multi-channel approach, the Student Content Officer (Student Surveys) will deliver agreed communications campaigns for both surveys, building on the approach taken in previous years, while also being able to put forward new ideas and ways of engaging and encouraging students to complete the surveys.
This includes preparing and sending posts on social media and the King’s Student app, plus targeted emails and student newsletters, articles on our Student Services Online knowledge base, and King’s webpages including the Student News hub. They will also contribute to evaluation and measurement of effectiveness in order to improve the campaigns in the future.
The role sits within the Student Content Management team and provides the opportunity to work alongside a team which is also delivering content and communications to support our students throughout their time here at King’s. The role holder will report to the Head of Student Content Management and will also work closely with the Associate Director, NSS & PTES Strategy.
This is an exciting opportunity for candidates looking to gain experience in delivering communications campaigns who wish to use their skills and expertise in writing, social media and planning. This is an opportunity to grow your skills in the execution of complex communications campaigns.
The role is hybrid working from home and on campus. These roles will be based in our department, on the Strand campus.
Qualifications
Educated to a degree level.
Skills
Key experience and skills required
- Understanding and experience of a multi-channel approach to communications and engagement.
- Writing experience, with the ability to adapt and tailor content to different channels and to target different audience.
- Excellent attention to detail.
- Creative thinker who can come up with new and innovative ways in which to engage and inspire students to complete surveys and share their feedback with others.
- Knowledge of using social media, emails and websites to target and engage with audiences.
- Time management skills – the ability to prioritise a busy workload and to meet tight deadlines.
- Stakeholder management experience – with the experience of negotiating and influencing at different levels.
- The ability to evaluate data and feedback.
MORE JOBS LIKE THIS
Assist with design and formatting of the newsletter for the Department of Global Health and Social Medicine, ensuring that the newsletter conforms to King?s branding guidelines
Qualifications
NONE
Skills
Experience using Microsoft Word for design projects such as newsletters
Join Our Invigilator Team - Be a Key Part of Exam Success!
We're looking for organised, reliable, and empathetic individuals to join our pool of Invigilators. This crucial role ensures the smooth running of exams, helping students perform their best. The position is on an as-needed basis throughout the year, with most sessions taking place during our main exam periods in January, May, and August.
Why Join Us?
- Full training is provided before each exam season
- Support from our Examinations Team during all centrally run exams
- Competitive hourly pay for the entire time on-site (from 1.5 hours before the exam to up to 1 hour after it ends)
- Opportunities to invigilate computer-based exams (training provided)
Key Responsibilities:
- Setting up the examination room (papers and materials)
- Assisting students as they enter and ensuring exam rules are followed
- Collecting materials post-exam
Join us and play a vital role in student success while enjoying a flexible, rewarding work opportunity!
Qualifications
Not applicable
Skills
What We're Looking For:
- Enthusiastic, proactive, and supportive individuals
- Strong command of English
- A positive, can-do attitude
- Ability to stay calm and professional in high-pressure situations
- Basic IT skills (not required but a bonus!)
Due to the nature of this assignment applications from current King's College London student will not be considered unless you are currently completing a PhD or DPhil.
Main Exam Venue: While we do conduct exams across Central London, most of the work takes place at the ExCel Centre.
Dates: 1st - 31st October 2024
Please apply by Friday 27 September 2024.
*GRAPHIC DESIGNER*
Please detail what the candidate will be working on and the deliverable that they will be expected to produce.
Context: King's Civic Leadership Academy (CLA) offers students (who are given the title ?Civic Scholars?) and community organisations across London, the opportunity to work together on addressing some of the capital's most complex social issues, whilst learning what makes and how to become better leaders and changemakers. We do this in two ways ? a Leadership Development Curriculum and practical experiences with our community partners. This academic year 2024-5 marks six years of the programme and we have some data from the past two years that we have collated. We would like this to be put into an engaging report.
Deliverable: To produce a visually engaging evaluation report
What exists
- Data from the past two years of the programme
- High-quality photography
- An example report from the programme's pilot year, located on this page: https://www.kcl.ac.uk/study/social-mobility/projects/current-students/programmes-networks
Your specific tasks
- Review the data from the past two years and decide how to visually present this in a report
- Draft 2-3 design examples of how these could be presented
- Design the report and share it with the team
- Depending on how this goes, there may be an opportunity to work on another document.
Qualifications
We require no particular qualifications for this role but we do expect the applicants to have solid experience using design software. This could be from the Adobe suite or it could be strong use of programs like Canva.
Skills
Please give an overview of the skills you would expect the candidate to demonstrate during their internship.
- Knowledge of King's College London's branding guidelines - including font package, use of colours, logo placement and image use etc is essential
Other skills we?d expect the intern to demonstrate include:
- Creativity & judgement: Ability to review the data and consider a number of ways this could be presented.
- Excellent organisation & time-management: there is a tight turnaround for this project and so we need the candidate to work effectively, use their independent judgement
- Strong communication and responsive: Email is the main form of communication and we need the candidate to communicate their availability and respond in a timely manner
- Adaptability: receptive to amendments, feedback or change of direction
- Attention to detail: ensuring that the designs are clear and neat
To apply
- Maximum 250-word statement which should address:
- Your design experience. This does not need to be extensive - please just share what work you have done, specifically with King's if applicable and what design software you are proficient using.
- Include a link to your portfolio or links to designs you have worked on
- How you manage your time and your organisation techniques
- Your availability for a 20-minute interview during the week commencing Monday 30 September. Please note that depending on the number of applications we receive, we may not choose to carry out interviews.
- If you have any questions, please email civicleadership@kcl.ac.uk
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