Research Assistant

The Assistant Principal (London)'s office is looking for someone to conduct an "audit" of existing collaborations and partnerships between King's staff and students and partners in London. London Engagement is a strategic priority within the 2029 Vision for King's. This project builds on the findings of the consultation process earlier this year and will help to support the implementation of the strategic framework for engagement with London, which can be found on the King?s strategy bank at Engagement with London.

The first phase of work (November) will be to design and develop an interview tool for capturing data and case studies on existing activity and to plan research within King's using this tool. This tool will then be used in interviews (ideally by telephone) with King?s staff and students to "map" activity and build a database.

In the second phase the post-holder will undertake desk based website and telephone research to identify projects and leads, interviews with King's staff and students/KCLSU and follow up leads to new contacts, building on an initial database of contacts and working with KCLSU and student clubs and societies.

The outputs from the project will include: written descriptors of engagement with London by King's staff and students; a database of existing activity (showing who the partners are, what the activity is (e.g. teaching or research), where it is, the duration of the engagement and the strategic intent behind the engagement).

The role reports to the Director, Operations & Planning, and, once appointed, to the Director, London Engagement

We are initially offering eight days' work in November with the potential for two - three days per week from December to February

Qualifications
High standard of written and spoken English

Skills
- Basic project management experience
- Interviewing skills
- Experience of developing and deploying research tools
- Experience of researching and writing project summaries for a wide audience
- Skills in spreadsheet and database design linked to primary research
- Knowledge of King's, its faculties and departments
- High standard of Accuracy and attention to detail

The post holder will be responsible for providing a professional and efficient reactive sales service to the customers of King’s College London by processing enquiries and converting them into confirmed bookings. The position is focused on delivering a World Class service and building relationships with both existing and new customers and working towards achieving the room hire revenue goal for the academic year whilst maintaining customer satisfaction. The role will be based out of the Strand campus office, Monday-Friday. 

Role purpose:

• To respond to all meeting room enquiries in a timely manner and make bookings for conferences and ad hoc room requirements in accordance with availability, customer requirements and the Conference & Events procedures


• To provide accurate information to internal and external clients regarding the availability, suitability and rates for College spaces and associated facilities.


• To proactively follow-up sales leads.


• To conduct sales focused site visits for potential customers


• To communicate effectively within the King’s Venues teams, all other E&F departments and the wider College community


• To ensure a high standard of customer service and support is afforded to all clients from initial enquiry through to invoicing.


• To develop and maintain customer relationships


• To have an element of financial awareness.


• Work collaboratively within a multi-disciplinary team.

Qualifications

• Degree level preferably in field of hospitality is desirable 


• Hospitality/Event management/Tourism qualification is essential

Skills

• Excellent organisation, administration and planning skills


• Results driven


• Excellent written and oral communication skills in English


• Computer literate (Microsoft Office)


• Ability to work under pressure juggling a busy diary


• Team player as well as independent working


• Able to produce own correspondence to high standards


• Experience in events/hospitality industry/catering operations


• Experience of managing events from end to end


• In using conference booking system (e.g. Opera, Delphi, Kinetics)


• In working under pressure to achieve targets


• In providing first class customer care and building effective business relationships

Literature review on MSc UI and DS related programmes' employability matrix research.

The report.

The poker card framework.

Qualifications

MSc UI

Skills

Literature research, familiarity with the UI programme