SPE Welcome Desk Assistant

Job Description

The School of Politics & Economics will be recruiting Welcome Desk Assistants to help in the School Office for Welcome Week (16th September - 20th September 2024) and the first week of teaching (23rd September - 27th September 2024).  

This is a great opportunity to help welcome new and returning students at the start of the new term. Welcome Desk Assistants will staff the front desk of the School of Politics and Economics main office, Room 7.01 in Bush House North East Building. Throughout these weeks, the School Education Office will be attending academic and welcome inductions for students so you will be the first point of contact for student queries, helping with questions such as how to find timetables, access KEATS, signpost to wellbeing services or locate a room on campus.  

For more complex queries, you will take full details and contact information and pass on to the Programme teams for them to respond directly to the student. This is a fantastic opportunity to enhance your administration, communication, and support service skills as well as problem-solving, active listening and attentiveness.  

In-between queries, you will be asked to complete administrative tasks such as supporting us in designing a mentoring pilot scheme, reviewing and providing student perspectives on policies, testing submission forms and researching initiatives to support our careers offer.  

Welcome Desk Assistants will work in shifts, so we are looking for people who are available between 10-1PM or 1-4PM. Welcome Desk Assistants will be paid at a standard student rate of ?13.92 per hour.  

To apply for shifts for this role, please complete the questions on this job advert. If you pass our pre-screening, you will be invited for an informal call to discuss the role further.  

Please note, this role is open to Undergraduate and Postgraduate students enrolled in the following departments which sit in the School of Politics and Economics: Department of Political Economy, European & International Studies, and King?s Russia Institute only. 



Qualifications

NONE



Skills
  • Excellent customer service - ability to interact and ask questions in a polite and friendly manner.
  • Patience - demonstrate patience and empathy, conveying information calmly and clearly.
  • Organisation - ability to multitask, clearly find documentation and keep a tidy workspace.
  • Technical - confident in using and guiding students on different platforms including timetables, Student Services Online and KEATS.
  • Information retention - you will be provided with guides and handbooks, but this can be a busy environment, so we are looking for candidates who can read and retain information so they can have this readily available for student queries. 
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Assist with design and formatting of the newsletter for the Department of Global Health and Social Medicine, ensuring that the newsletter conforms to King?s branding guidelines 



Qualifications

NONE



Skills

Experience using Microsoft Word for design projects such as newsletters

Dates: 1st - 31st October 2024

Please apply by Friday 27 September 2024. 

*GRAPHIC DESIGNER* 

Please detail what the candidate will be working on and the deliverable that they will be expected to produce. 

Context: King's Civic Leadership Academy (CLA) offers students (who are given the title ?Civic Scholars?) and community organisations across London, the opportunity to work together on addressing some of the capital's most complex social issues, whilst learning what makes and how to become better leaders and changemakers. We do this in two ways ? a Leadership Development Curriculum and practical experiences with our community partners. This academic year 2024-5 marks six years of the programme and we have some data from the past two years that we have collated. We would like this to be put into an engaging report.

Deliverable: To produce a visually engaging evaluation report

What exists

Your specific tasks

  • Review the data from the past two years and decide how to visually present this in a report
  • Draft 2-3 design examples of how these could be presented 
  • Design the report and share it with the team
  • Depending on how this goes, there may be an opportunity to work on another document.


Qualifications

We require no particular qualifications for this role but we do expect the applicants to have solid experience using design software. This could be from the Adobe suite or it could be strong use of programs like Canva.



Skills

Please give an overview of the skills you would expect the candidate to demonstrate during their internship.

  • Knowledge of King's College London's branding guidelines - including font package, use of colours, logo placement and image use etc is essential

Other skills we?d expect the intern to demonstrate include: 

  • Creativity & judgement: Ability to review the data and consider a number of ways this could be presented.
  • Excellent organisation & time-management: there is a tight turnaround for this project and so we need the candidate to work effectively, use their independent judgement
  • Strong communication and responsive: Email is the main form of communication and we need the candidate to communicate their availability and respond in a timely manner
  • Adaptability: receptive to amendments, feedback or change of direction
  • Attention to detail: ensuring that the designs are clear and neat

To apply

  • Maximum 250-word statement which should address:
    • Your design experience. This does not need to be extensive - please just share what work you have done, specifically with King's if applicable and what design software you are proficient using.
    • Include a link to your portfolio or links to designs you have worked on
    • How you manage your time and your organisation techniques
    • Your availability for a 20-minute interview during the week commencing Monday 30 September. Please note that depending on the number of applications we receive, we may not choose to carry out interviews.
    • If you have any questions, please email civicleadership@kcl.ac.uk

The Engagement and Insights Officer provides insight, communications and engagement support to the Associate Director, London Engagement within the International, Engagement & Service Directorate (IES).  

The post holder will deliver a series of focused research projects to identify/map activities across the University that align with the strategic priorities of our home boroughs (Lambeth, Southwark and Westminster). They will also deliver a broader research project focused on identifying/mapping King?s national partnerships and activities. Alongside this, the post holder will provide internal/external communications, engagement and administrative support to the Associate Director, London Engagement and the Senior Engagement Communications Manager.

IES is a new Directorate at King?s that brings together the expertise of teams engaging with communities and partners locally, national and globally. The Directorate provides strategic leadership for the university?s engagement at home and abroad, while providing a home for a portfolio of innovative programmes that generate and measure impact and serve the communities we work with and for. IES is home to some of King?s most innovative and impact-driven programming including Sanctuary, the Afe Babalola Centre for Transnational EducationKing?s Volunteering, One King?s Impact, among others, as well as our civic and place-based engagement in London, and across the world.

Key responsibilities:

  • Lead focused research projects that identify activities across the University that align with the strategic priorities of our home boroughs (Lambeth, Southwark and Westminster). Through independent research, using internal and external sources, deliver research/insight reports that demonstrate how King?s is supporting the strategic ambitions of our home boroughs. 
  • Lead a research project to identify/map King?s College London?s national partnerships, relationships and activities across education, research, service and engagement through independent research using internal and external sources. 
  • Provide hands-on administrative support, including email triage for London Engagement address. 
  • Provide internal/external communications and engagement support to the Senior Engagement Communications Manager for IES.
  • Support the development of CRM to build and expand the contacts database for all audiences.
  • Support with the development of engagement materials such as PowerPoint presentations.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.



Qualifications

NONE



Skills
  • Proven research skills including experience working with and synthesizing different sources 
  • Ability to understand and translate information for internal and external audiences
  • Excellent written and verbal communication skills 
  • Experience of delivering administrative support
  • Ability to complete tasks whilst maintaining accuracy and attention to detail
  • Ability to work independently, prioritise competing demands, and manage workload effectively on time
  • Experience of working within a team towards set objectives.

 

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