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Residences Welfare Lead

 

Job Description

PLEASE DO NOT APPLY VIA KING'S TALENT BANK - APPLICATIONS WILL ONLY BE ACCEPTED THROUGH THIS LINK: https://jobs.kcl.ac.uk/gb/en/job/064811/Residences-Welfare-Lead-for-Summer-Programmes



This post is for advertising purposes only. 



To provide welfare and pastoral care service to Summer School residential students appropriate to their age and background, to ensure their well-being whilst attending King’s Summer Programmes. Leading a team of residential assistants, the Residential Welfare Lead provides both support to students in crisis, as well as proactive care and support to all students during their stay. The postholder will be required to live in the designated student residence between 1 July and 23 July 2023.



There are two part time posts available which will be offered on fixed-term contracts to 31st July 2023.



Please note working hours from April – June Mon – Fri will be 17.5 hours (0.5 FTE)  



During programme delivery (July):  Five days out of seven including weekends (0.5 FTE); postholder may be required to work additional hours during this period; this will be paid at the normal hourly rate.



Welfare and Pastoral Care




  • Ensure the safety and security of the students in accommodation

  • Ensure that Safeguarding policies and procedures are understood and followed by all residential assistants

  • Triaging queries and concerns of all students, liaising with the appropriate staff to ensure resolution

  • Carry out regular accommodation checks to ensure that residential assistants monitor noise levels, litter, general tidiness, and damage and making sure that all necessary residential systems and procedures are followed

  • Work with teams to ensure the highest possible student satisfaction levels are achieved by reviewing students’ questionnaire results on a weekly basis and creating, logging, and implementing a weekly action plan to address feedback and suggestions given by students

  • Manage any emergency arising during the night that may compromise the security and/or safety of the students and staff, following King’s Summer Programmes escalation and incident policies

  • Complete incident reports and preliminary investigations, escalating findings to the residence management team and central welfare support

  • Provide a confidential space for students to speak about issues related to their wellbeing

  • Offer support to residential assistants when incidents relating to students occur, including disruptive behaviour and those related to alcohol or substance misuse

  • Raise any health and safety issues regarding student welfare and the breaching of any welfare policies to the specified member of College staff



Residential Assistants Training and Management




  • Lead the training programme for the Residential Assistants team

  • Organise the residential assistants rota

  • Lead and manage a team of residential assistants competently, confidently, and professionally, monitoring their performance and providing support, guidance, and training where necessary

  • Oversee the provision of social activities in the halls of residence and ensuring residential assistant engagement and supervision

  • Ensure Health & Safety policies, procedures along with applicable risk assessments are being adhered to, for students and staff to be safe at all times

  • Review leaflets, posters, contact cards; ensure they are kept up to date and request orders as needed to keep stock replenished

  • Support the residential assistants to mediate student disputes, where appropriate and safe to do so, to ensure a culture of mutual respect is maintained

  • Be actively involved in the planning for student arrivals in the residences



Other




  • Maintaining confidentiality always, only discussing a case with staff that have been assigned to manage it

  • Develop and maintain strong interpersonal relationships with the residential assistants’ team to ensure good team-work and a strong, supported work culture

  • Build strong relationship with the residence management team, reception staff, central student support and security/night teams

  • Attend ad-hoc meetings to discuss current welfare and discipline cases



Training will be provided to the successful candidate.



The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.



Qualifications

As listed above. 



Skills

Essential criteria  




  1. Experience in working with young adults 

  2. Demonstrable experience of managing safeguarding concerns and overseeing the safeguarding activities of others (particularly with young adults)   

  3. Experience in managing staff   

  4. Experience of delivering training, including safeguarding training 

  5. Ability to work efficiently and effectively in a fast-paced environment 

  6. A strong awareness of Health & Safety (specifically as it relates to residential accommodation) 

  7. Strong and demonstrable organisation skills 

  8. Ability to solve issues and problems with/between staff and students 

  9. Clear and accurate communication skills both written and verbal 

  10. Able to plan own workload, work to tight deadlines and manage multiple projects, reprioritizing or adapting as necessary 

  11. Excellent attention to detail and record keeping 

  12. Must be able to live in the student accommodation during operational delivery (1 – 23 July) 

  13. Experience working in a summer school or similar environment 



 



Desirable criteria




  1. Experience of working in a residential environment 

  2. Experience in dealing with international students 

  3. First Aid and Mental Health First Aid training

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This particular role is a full time assignment and is not suitable for a student.



Working hours Monday to Friday 8:30am - 4:30pm 



The role is to cover semester activities, please see the dates below:



09/09/2024 - 13/12/2024



13/01/2025 - 17/04/2025



The face of King’s” is the primary focus for this role and involves being available to help and support students, staff, and visitors when they are on site.  Most of this role will be on ‘the shop floor’, supporting the community in our public spaces. Good customer service skills are required to support the Directorates vision of ‘World class services, for a world class University.’ The post holder will have good communication skills, and to act as a key information contact for stakeholders.



Along with customer service, this role will have a strong focus on H&S, focusing on stewarding of high traffic areas (pinch points) throughout the day due to high levels of campus activity. You will play a vital role in ensuring that we provide a safe working environment of all building users by identifying issues and reporting via the correct channels. You will also act in the capacity of fire evacuation marshal in the event of a fire alarm activation.



The successful candidate will be required to work five shifts in seven on a revolving shift pattern in accordance with the needs of the business.



Customer Service and Quality




  • Become the familiar face for all building users to assist with the delivery a world class campus experience.

  • To role model the highest levels of customer care though the Fit for King’s programme and monitor, where required, the quality of all services provided to the community.

  • Helping all building users with wayfinding, knowledge of campus activity and general queries whilst highlighting health and safety issues and promoting positive behaviours



Communication




  • To be confident and pro-active in conversing with students, staff and visitors.

  • Develop and maintain excellent relationships with all members of the Campus Operations team and communicate regularly with their line manager with any new or important issues as they may arise.

  • Work cohesively within a team of 12+ individuals, motivating, supporting and driving the team forward for the benefit of the business.



Manage flow of building occupants




  • Actively encouraging the flow of staff and students through high traffic areas (pinch points) when entering/exiting teaching spaces, informal learning space etc. and politely moving on students and staff who are congregating in corridor areas.

  • To act in the capacity of evacuation marshal as required, by monitoring areas to prevent re-entry to affected spaces as well as shepherding staff and students away from the buildings.



General




  • The successful candidate will be required to work five shifts in seven revolving shift patterns in accordance with the needs of the business.

  • The post holder may be required to undertake other duties as may reasonably be required from time to time.

  • To take pride in their appearance, ensuring immaculate presentation in line with campus activity



Qualifications

n/a



Skills

  • Demonstrable ability to deliver a high level of customer satisfaction 

  • Excellent oral & written communication skills 

  • Experience in delivering high level customer service

  • Presentable appearance 

  • Professional and positive approach to work 

I am hiring a 6-month Postdoctoral (Grade 6) researcher to join the Human-Centred Computing group at King's College London department of Informatics to work on the ecological impact of AI by documenting green(er) AI practices. The successful candidate will be interviewing developers, testing carbon visualisation tools in-the-wild and running co-design workshops. Besides this position, there is also a PhD working on the project, so that there is ample potential for publication. This position would be ideal for a recent graduate PhD student or a motivated MSc student. The project is funded through the King’s Climate and Sustainability Seed Fund and is in collaboration with Dr Gabrielle Samuel.



Interested applicants should upload their CV and a short cover letter reflecting on their suitability for the position.

Shortlisted applicants will be interviewed end of July 2024. 



Questions and informal inquiries can be addressed to Dr Georgia Panagiotidou georgia.panagiotidou@kcl.ac.uk. 



 



Qualifications

- PhD in HCI, Data Visualisation or related field

 



Skills

- Demonstrable experience conducting interviews and/or running in-the-wild deployments, 

- Familiarity with ML research process 

- Experience or strong interest in sustainability research

- Research publications in reputable venues



NOTE: Due to the short duration, applicants should have the right to work in the UK. 

King's Climate & Sustainability Team is advertising for an Admin Assistant to support King’s at COP29. King’s College London is officially admitted as a non-governmental organisation (NGO) Observer to COP negotiations and is eligible to nominate delegates to attend the Intersessional meetings and COPs. King’s Climate & Sustainability Team coordinate the process for the whole university.



The main responsibility will be to provide administrative support for the selection and pre-event training of the King’s delegation. Tasks will include:




  • collate applications and prepare papers for the Selection Panel

  • coordinate and send out applicant responses – unsuccessful and successful

  • manage and maintain communication with nominees

  • manage information and registrations on the UN registration system, including keeping up to date with new information about COP29 as it becomes available, updating nominees, inputting and submitting nominee information

  • organise agenda and contribute to development of materials for pre-event training



This work will give the opportunity to put into practice / develop further knowledge on the background, structure and processes of the COP negotiations and the role research plays, and to build professional networks with others across the university working in climate related research. It will also provide the opportunity to deliver key sessions in the pre-event training about UN and COP processes.



The contract is for around 50 hours of work between July and November. We expect there to be busier periods of 4-5 hours a week between 8 July and 5 August and in the lead-up to COP in late Oct/Nov, when the role holder must be available, but in the quieter periods we expect there to be around 1-2 hours a week of work.



It is likely to be particularly suitable for a PhD student studying a climate-related discipline.



Please apply by 10am on Thursday 27 June.



Qualifications

N/a



Skills

Knowledge of COP processes



Understanding of climate related topics



IT literate



Good verbal and written communication skills



Flexibility

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