Digital Product Support Officer

The School of Politics & Economics will be recruiting Welcome Desk Assistants to help in the School Office for Welcome Week (16th September - 20th September 2024) and the first week of teaching (23rd September - 27th September 2024).  

This is a great opportunity to help welcome new and returning students at the start of the new term. Welcome Desk Assistants will staff the front desk of the School of Politics and Economics main office, Room 7.01 in Bush House North East Building. Throughout these weeks, the School Education Office will be attending academic and welcome inductions for students so you will be the first point of contact for student queries, helping with questions such as how to find timetables, access KEATS, signpost to wellbeing services or locate a room on campus.  

For more complex queries, you will take full details and contact information and pass on to the Programme teams for them to respond directly to the student. This is a fantastic opportunity to enhance your administration, communication, and support service skills as well as problem-solving, active listening and attentiveness.  

In-between queries, you will be asked to complete administrative tasks such as supporting us in designing a mentoring pilot scheme, reviewing and providing student perspectives on policies, testing submission forms and researching initiatives to support our careers offer.  

Welcome Desk Assistants will work in shifts, so we are looking for people who are available between 10-1PM or 1-4PM. Welcome Desk Assistants will be paid at a standard student rate of ?13.92 per hour.  

To apply for shifts for this role, please complete the questions on this job advert. If you pass our pre-screening, you will be invited for an informal call to discuss the role further.  

Please note, this role is open to Undergraduate and Postgraduate students enrolled in the following departments which sit in the School of Politics and Economics: Department of Political Economy, European & International Studies, and King?s Russia Institute only. 

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• Excellent customer service - ability to interact and ask questions in a polite and friendly manner.
• Patience - demonstrate patience and empathy, conveying information calmly and clearly.
• Organisation - ability to multitask, clearly find documentation and keep a tidy workspace.
• Technical - confident in using and guiding students on different platforms including timetables, Student Services Online and KEATS.
• Information retention - you will be provided with guides and handbooks, but this can be a busy environment, so we are looking for candidates who can read and retain information so they can have this readily available for student queries. 

King's Venues is the event support department for KCL and sits within Estates and Facilities, its purpose is to assist faculties, departments, students and external clients to realise their event requirements and to communicate these to our in-house service providers to deliver the clients requirements.

In this role, the individual will be responsible for supporting King's Venues Operations team with the day-to-day running of our events programme. This will predominantly be by supporting with administrative tasks using our Event Management Software, Kinetic, such as running reports and updating details on event bookings. You will also support by checking on a number of ongoing events, ensuring that the client is satisfied and developing relationships with service teams, such as AV, King's Food and Campus Operations.

The role will include:

• Sending weekly and bi-weekly Conference Lists to teams based at each of our campuses.
• Sending bi-weekly Audio-Visual reports.
• Leading Operational meetings with Strand, Bush House, New Hunts House, and Franklin-Wilkins service teams.
• Leading meetings with Strand and Bush House AV teams.
• Updating details on events using Kinetic, such as catering quantities, room layouts and AV requirements.
• Supporting with King's Venues shared inbox during busy periods.
• Checking on a number of events, ensuring that the AV, catering, room set up and cleaning requirements have been met.
• Troubleshooting any issues that arise with events and responding flexibly to ensure client satisfaction.
• Assigning shifts to a pool of Student Ambassadors to support at events.
• Supporting the team with financial processes (including raising Purchase Orders and invoices)

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The post holder will require a high level of written and spoken communication dealing with a wide-ranging client base.
There may be events in the evening and weekends that may require you to provide event support, so flexibility of working hours is essential.
 

Transcription of qualitive interviews (individual or dyad) in Saudi Arabic - Eastern province dialect

Transcription of 18-20 digital recordings of qualitative interviews in Saudi Arabic - Eastern province dialect.

Interviews conducted and transcribed Saudi Arabic - Eastern province dialect.

Interview length 40- 60 minutes. Interviews are with adults living with Sickle Cell Diesease and/or their family carers.

Transcriptions will need to be undertaken in the Cicely Saunders Institute, Denmark Hill Campus using KCL laptop. Workstartion and footpeddle for transcription provided.

Supervision re level of transcription and quality overseen by Khulood Alyami, PhD student.

High level of spoken and written Saudi Arabic - Eastern province dialect. Ideally, native language BSc preferrably in health or social sciences, or other related degree

Essential criteria is Saudi Arabic - Eastern province dialect, and experience of transcribing qualitative research interviews