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CRM Data Quality Assistant


Job Description

The Student Knowledge & Information department provides key services and support centred around equipping students with the information they need to complete their studies and get the most out of student life, from welcome to graduation. The Digital Innovation for Student Success (DISS) team leverages the capabilities of modern technologies to enhance the King's student experience, from customer relationship management (CRM) software to mobile apps. Focused on enhancing the systems King's uses to communicate and manage relationships with our students, the team helps ensure delivery of new projects and provides ongoing operational support to colleagues in faculties and other teams. 

We are seeking a meticulous and detail-oriented Data Quality Assistant to join our team for the next 8 weeks. The ideal candidate will be responsible for accurately recording and maintaining various types of data into our systems, mainly working with Dynamics 365 CRM. This role requires a strong focus on precision, efficiency, and organisational skills to ensure the integrity of our data records. The ideal candidate will be comfortable working independently on data entry tasks and will have good communication skills to touch base with the team to update on progress. Alongside the tasks mentioned in this description, you might find yourself involved in other duties as well.  

This is a fantastic opportunity for a motivated individual to gain valuable experience in the field of CRM software working on projects that have a real impact on the institution and its students.  


Desirable qualifications:  

  • Degree in data or systems related discipline (not essential)


  • Strong attention to detail and accuracy in data entry and analysis 

  • Strong analytical and problem-solving skills with an aptitude for identifying inconsistencies 

  • Proficient with key applications in the Microsoft Office suite, such as Outlook, Word, PowerPoint, and Teams.  

  • Ability to both independently manage own workload (supported by and actively communicating with line manager) and collaborate effectively with the team. 

  • Good written and verbal communication skills.  

  • Basic understanding of data privacy and security regulations. 

  • Knowledge of and enthusiasm for higher education and improving the student experience.  


Desirable skills that can make you stand out:  

  • Knowledge of Dynamics 365 CRM 

  • Experience working with large datasets and databases. 

  • Working knowledge of data protection laws and compliance best practice (such as GDPR and PECR).   

  • An understanding of student enquiries 

  • A knowledge of King’s systems, including Student Services Online.


This particular role is a full time assignment and is not suitable for a student.

Working hours Monday to Friday 8:30am - 4:30pm 

The role is to cover semester activities, please see the dates below:

09/09/2024 - 13/12/2024

13/01/2025 - 17/04/2025

The face of King’s” is the primary focus for this role and involves being available to help and support students, staff, and visitors when they are on site.  Most of this role will be on ‘the shop floor’, supporting the community in our public spaces. Good customer service skills are required to support the Directorates vision of ‘World class services, for a world class University.’ The post holder will have good communication skills, and to act as a key information contact for stakeholders.

Along with customer service, this role will have a strong focus on H&S, focusing on stewarding of high traffic areas (pinch points) throughout the day due to high levels of campus activity. You will play a vital role in ensuring that we provide a safe working environment of all building users by identifying issues and reporting via the correct channels. You will also act in the capacity of fire evacuation marshal in the event of a fire alarm activation.

The successful candidate will be required to work five shifts in seven on a revolving shift pattern in accordance with the needs of the business.

Customer Service and Quality

  • Become the familiar face for all building users to assist with the delivery a world class campus experience.

  • To role model the highest levels of customer care though the Fit for King’s programme and monitor, where required, the quality of all services provided to the community.

  • Helping all building users with wayfinding, knowledge of campus activity and general queries whilst highlighting health and safety issues and promoting positive behaviours


  • To be confident and pro-active in conversing with students, staff and visitors.

  • Develop and maintain excellent relationships with all members of the Campus Operations team and communicate regularly with their line manager with any new or important issues as they may arise.

  • Work cohesively within a team of 12+ individuals, motivating, supporting and driving the team forward for the benefit of the business.

Manage flow of building occupants

  • Actively encouraging the flow of staff and students through high traffic areas (pinch points) when entering/exiting teaching spaces, informal learning space etc. and politely moving on students and staff who are congregating in corridor areas.

  • To act in the capacity of evacuation marshal as required, by monitoring areas to prevent re-entry to affected spaces as well as shepherding staff and students away from the buildings.


  • The successful candidate will be required to work five shifts in seven revolving shift patterns in accordance with the needs of the business.

  • The post holder may be required to undertake other duties as may reasonably be required from time to time.

  • To take pride in their appearance, ensuring immaculate presentation in line with campus activity




  • Demonstrable ability to deliver a high level of customer satisfaction 

  • Excellent oral & written communication skills 

  • Experience in delivering high level customer service

  • Presentable appearance 

  • Professional and positive approach to work 

I am hiring a 6-month Postdoctoral (Grade 6) researcher to join the Human-Centred Computing group at King's College London department of Informatics to work on the ecological impact of AI by documenting green(er) AI practices. The successful candidate will be interviewing developers, testing carbon visualisation tools in-the-wild and running co-design workshops. Besides this position, there is also a PhD working on the project, so that there is ample potential for publication. This position would be ideal for a recent graduate PhD student or a motivated MSc student. The project is funded through the King’s Climate and Sustainability Seed Fund and is in collaboration with Dr Gabrielle Samuel.

Interested applicants should upload their CV and a short cover letter reflecting on their suitability for the position.

Shortlisted applicants will be interviewed end of July 2024. 

Questions and informal inquiries can be addressed to Dr Georgia Panagiotidou 



- PhD in HCI, Data Visualisation or related field



- Demonstrable experience conducting interviews and/or running in-the-wild deployments, 

- Familiarity with ML research process 

- Experience or strong interest in sustainability research

- Research publications in reputable venues

NOTE: Due to the short duration, applicants should have the right to work in the UK. 

King's Climate & Sustainability Team is advertising for an Admin Assistant to support King’s at COP29. King’s College London is officially admitted as a non-governmental organisation (NGO) Observer to COP negotiations and is eligible to nominate delegates to attend the Intersessional meetings and COPs. King’s Climate & Sustainability Team coordinate the process for the whole university.

The main responsibility will be to provide administrative support for the selection and pre-event training of the King’s delegation. Tasks will include:

  • collate applications and prepare papers for the Selection Panel

  • coordinate and send out applicant responses – unsuccessful and successful

  • manage and maintain communication with nominees

  • manage information and registrations on the UN registration system, including keeping up to date with new information about COP29 as it becomes available, updating nominees, inputting and submitting nominee information

  • organise agenda and contribute to development of materials for pre-event training

This work will give the opportunity to put into practice / develop further knowledge on the background, structure and processes of the COP negotiations and the role research plays, and to build professional networks with others across the university working in climate related research. It will also provide the opportunity to deliver key sessions in the pre-event training about UN and COP processes.

The contract is for around 50 hours of work between July and November. We expect there to be busier periods of 4-5 hours a week between 8 July and 5 August and in the lead-up to COP in late Oct/Nov, when the role holder must be available, but in the quieter periods we expect there to be around 1-2 hours a week of work.

It is likely to be particularly suitable for a PhD student studying a climate-related discipline.

Please apply by 10am on Thursday 27 June.




Knowledge of COP processes

Understanding of climate related topics

IT literate

Good verbal and written communication skills