Casual Gym Receptionist

Job Description

***WE ARE NO LONGER TAKING APPLICATIONS AS OF 6TH MARCH 2025. THE JOB ADD IS NOW CLOSED. THANK YOU.***

LOCATION STRAND AND/OR LONDON BRIDGE - LOOKING FOR WEEKDAY AND WEEKEND COVER. The casual receptionist is an important role in helping King?s Sport & Wellness deliver its range of services to all members across our 2 gym sites. You will work closely with the full-time health and fitness coaches and the gym operations supervisors to ensure that members are given a world class experience. 

The role is a zero hour contract and shifts are allocated subject to need using the app SLING. WEEKEND shifts are priority. You will need to have or be working towards a FIRST AID qualification. 

Essential Qualifications: 

First aid qualification 

Must be able to work weekends

Must be able to work flexible hours, including early shifts, late shifts, and weekend shifts, and have good availability 

A good level of education (A-level) or equivalent. 

Suitable experience and knowledge of working in a similar/related role 

Commitment to continued professional development 

Excellent communication skill across a variety of customer groups and ability to forge good relationships with a variety of departments or user groups 

A strong grasp of information technology and Microsoft office skills including word and excel 

Desirable qualifications/qualities: 

Level 2 Fitness Instructing Qualification or working towards Level 2 Fitness Instructing Qualification. 

Other fitness related qualifications. 

Knowledge of relevant Health and Safety regulations. 

Knowledge of the importance of physical, mental and social skills to aid individual wellness. 

To monitor the gym members to ensure their safety and report any concerns to the full-time team members 

To support the gym team to continually maintain and exceed operational performance of the gyms 

To assist in the operational systems and processes of managing health and fitness memberships and services and ensure all card transactions are accurately reported. 

Ensure all operating policies are adhered to whilst in the gyms - being responsible for the opening and closing procedures and ensuring all equipment and the building operates within health & Safety guidelines as required 

To develop positive working relationships with the health and fitness coaches, King?s Sport & Wellness staff, and other student service providers within the University to enhance students? experience. 

Provide an exceptional level of customer service through phone, email, and face-to-face interactions as well as signposting to other King's Sport & Wellness services. 

Escalate customer enquiries to relevant parties using correct procedure  

Any further duties, which may reasonably be required by King?s Sport & Wellness Gym Management or King?s Sport Senior Management