Careers Engagement Assistant

Job Description

About us



King's Careers & Employability facilitates excellent career management and employability services supporting our students and alumni, enabling them to develop effective career skills and build a platform for future success.



 



The role



The role of a Careers Engagement Assistant (Student Enquiries) is part of the Student Careers Engagement (SCE) Team within the Careers department. This team supports students at all levels across the institution, as well as alumni, to access information, advice, events, opportunities, and e-learning, to aid them in their career journeys. As a team, we work specifically to address the sector-wide and institutional factors and barriers that contribute to differences in progression amongst students from underrepresented backgrounds.



We are looking for a customer-focused individual who can engage with our students as their first point of contact. The role of the Careers Engagement Assistant (Student Enquiries) is to provide physical and digital front-of-house services to students and visitors, offering a friendly and welcoming service. The role holder will answer a range of careers queries in person, by phone, and by email. They will use our Career Management System to arrange appointments, approve student records, and support students experiencing challenges with the system.



The role holder will also support with a range of administrative tasks as required, and there may be opportunities to work on other projects across the department as per business need.



 



Hours :




  • Monday 9:30am-5pm (with 1-hour unpaid lunch break)



 




  • Tuesday 9:30am-1pm



 




  • Thursday 2pm-5pm



 



Total paid hours: 10 hours per week (approx.)



 



Applicants must be available for at least 10 hours each week. Due to the nature of the role (job share), we are unable to offer shifts on different days/times.



 



Location



The role will be based at our offices in Bush House, Strand Campus. This is a 100% on-campus role, due to the nature of the work.



 



How to apply



Please apply through King's Talent Bank stating in the cover letter why this role interests you and include any relevant experience and skills.



Please note that the deadline for this vacancy is Monday, 15th January at 11:59pm. Interviews will be held via Teams on Friday, 19th January, applicants must be available on this day for interview. Full training and support will be provided if successful. The role may be extended beyond the end date advertised.



 



If you have any questions, please email careers@kcl.ac.uk.



 



Qualifications

None.



 



Skills

While previous experience in a similar role is not essential, a background in the following would be desirable:




  • A customer-facing role (e.g. retail, hospitality, healthcare)



 




  • Proficient with using Microsoft Office, Teams and computer systems



 




  • Excellent verbal and written communication skills



 




  • Good knowledge of professional English, grammar and spelling



 




  • Reliable and punctual



 




  • Should be able to commit to the shifts stated in the job advert every week.



 



Please provide clear examples of how you meet the above criteria.



 

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Research assistance on public international law as well as help relating to events of the Shell Lectureship



Qualifications

LL.B. Or equivalent, word, excel



Skills

Knowledge in public international law, e.g. general PIL and trade

The 3 postgraduate candidates are expected to work out 12 research impact post articles in total, with 4 cases (40 working hours) for each candidate to draft with. All case documents, including reports, maps and photos, possibly videos and animations, will be provided by supervisor, Dr Yijing Li. 



The 40 hours for each candidate will be estimated to spend on following activities: 




  1. 8 hours per case drafting upon receiving the relevant documents (8*4=32 hours)

  2. 2 hours kick-off meeting with Faculty communication team and supervisor, on setting up the post article's template

  3. 1.5 hours on average on polishing if received any comments or feedback on further editing from the Faculty communication team (1.5*4=6 hours)



Qualifications

N/A



Skills

Executive Briefing report drafting; storytelling using data-driven evidence in multiple format; good communciation skills and collaborative attitude.

St Mary Le Strand: Rebecca Smith Installation



GLOW: ILLUMINATING INNOVATION is a multi-sited London exhibition showcasing groundbreaking artworks by leading women artists working with cutting-edge technologies. Brand-new pieces have been curated alongside historical works spanning five decades revealing the previously hidden innovation by women in technology.



Situated inside the St Mary le Strand church and drawing directly from the live environmental data generated by the many sensors that surround the Strand Aldwych space, colours, movement, speed, and sound will all be informed from large swaths of live data exchange.



By taking information that is invisible to the human eye and presenting it in a way that seamlessly overlays with the public realm, the audience are invited to explore a dynamic perception of space, and to critically engage with issues of climate change and the environment.



This light and sound installation will be in place inside the church for three days – from the 11 – 13 March and will be open to the public from 10am – 10pm. During this time invigilators are required to check in visitors and gather evaluation data.



IMPORTANT INFORMATION: This installation uses haze and flashing lights.



Key Tasks




  • Complete the training for the role. 

  • Represent King’s College London during the art installation/performance at the church, being the first port of call for questions from the public, handing out promotional material (if available) and providing excellent customer service to visitors.

  • Be comfortable approaching and interacting with the public ushering and signposting towards the event.

  • Approach members of the public to undertake a questionnaire, 

  • Encourage people to follow @CulturalKings.

  • Inform visitors about the rest of the GLOW exhibition in other sites and direct them to the GLOW website for more information.

  • Be friendly, welcoming, knowledgeable and communicate effectively with visitors answering any queries or concerns politely and signposting to various points locally including public toilet facilities.

  • Observe when overcrowding begins and help with guiding participants to the extra space, working with other event staff to manage queues.

  • Flag unexpected emergencies to duty staff and help to guide and evacuate people to a safe place.

  • Keep vigilant for any strange behaviour and reports from the public inform event staff asap.



 



Qualifications

N/A



Skills

Essential Criteria




  • Excellent customer service skills and experience

  • Excellent communication skills

  • Confident approaching members of the public

  • Punctual

  • Flexible approach to duties

  • Ability to be proactive and motivated during quiet periods

  • Awareness of Health and Safety procedures To be available for all shifts from 11 – 13 March



 



 



Desirable Criteria




  • Experience working in the arts/theatre

  • Experience working on large scale events

  • Front of house experience.

  • An interest in Art and Digital Technology



 

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