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Campus Ambassador

 

Job Description

This particular role is a full time assignment and is not suitable for a student.



The face of King’s” is the primary focus for this role and involves being available to help and support students, staff, and visitors when they are on site.  Most of this role will be on ‘the shop floor’, supporting the community in our public spaces. Good customer service skills are required to support the Directorates vision of ‘World class services, for a world class University.’ The post holder will have good communication skills, and to act as a key information contact for stakeholders.



Along with customer service, this role will have a strong focus on H&S, focusing on stewarding of high traffic areas (pinch points) throughout the day due to high levels of campus activity. You will play a vital role in ensuring that we provide a safe working environment of all building users by identifying issues and reporting via the correct channels. You will also act in the capacity of fire evacuation marshal in the event of a fire alarm activation.



The successful candidate will be required to work five shifts in seven on a revolving shift pattern in accordance with the needs of the business.



Customer Service and Quality




  • Become the familiar face for all building users to assist with the delivery a world class campus experience.

  • To role model the highest levels of customer care though the Fit for King’s programme and monitor, where required, the quality of all services provided to the community.

  • Helping all building users with wayfinding, knowledge of campus activity and general queries whilst highlighting health and safety issues and promoting positive behaviours



Communication




  • To be confident and pro-active in conversing with students, staff and visitors.

  • Develop and maintain excellent relationships with all members of the Campus Operations team and communicate regularly with their line manager with any new or important issues as they may arise.

  • Work cohesively within a team of 12+ individuals, motivating, supporting and driving the team forward for the benefit of the business.



Manage flow of building occupants




  • Actively encouraging the flow of staff and students through high traffic areas (pinch points) when entering/exiting teaching spaces, informal learning space etc. and politely moving on students and staff who are congregating in corridor areas.

  • To act in the capacity of evacuation marshal as required, by monitoring areas to prevent re-entry to affected spaces as well as shepherding staff and students away from the buildings.



General




  • The successful candidate will be required to work five shifts in seven revolving shift patterns in accordance with the needs of the business.

  • The post holder may be required to undertake other duties as may reasonably be required from time to time.

  • To take pride in their appearance, ensuring immaculate presentation in line with campus activity



 



Qualifications

n/a



Skills

  • Demonstrable ability to deliver a high level of customer satisfaction 

  • Excellent oral & written communication skills 

  • Experience in delivering high level customer service

  • Presentable appearance 

  • Professional and positive approach to work 

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This role will support the King’s Outreach for Medicine & Dentistry team coordinate summer work experience placements for their year 12 students. Our team’s mission is to provide the information, advice and guidance that widening participation students need to make a successful application to medicine and dentistry. Please find here a link to the KCL Widening Participation team’s strategy. 



As well as working with our partner hospitals, this role will support the team throughout the busy summer period. This may include preparing and delivering presentations, answering prospective student enquiries, supporting in-person & online outreach activities, as well as any other duties to help us deliver excellent summer programmes for our students. 





  • The internship will take place over 11 weeks (approx. 27th June – 1st September 2023)




  • This role will be 2 days a week, working Tuesdays (in office) and Wednesdays (work from home). The candidate may occasionally need to travel to placements, but transport will be covered for those visits. 




  • The working hours are 10am – 5pm  




  • With regular check-ins via Microsoft Teams and some in-person meetings. 




  • Some weeks may require additional hours where we have events, however, these will be agreed in advance with the candidate and as much notice as possible given.  





Applications open and close dates:  



All candidates will need to submit their CV and cover letter (400 words max) by 6th June 2023. This should discuss their interest in the role and how they meet the criteria outlined in experience and skills section. 



Interview dates: Week commencing 5th June (specific dates will be confirmed with you directly). 



All candidates will need to have a DBS check following successful application, unless they already have a valid King’s DBS



Qualifications

No formal qualifications needed, must be a current student at King’s, including those graduating in 2023. 



This is an exciting opportunity for King's students considering a future career in Widening Participation and Social Mobility, so we encourage applications from candidates studying any subjects at King's.



Skills

No direct administration or event delivery experience is necessary. However, we are looking for someone who will be willing to: 





  • Communicate confidently to internal and external stakeholders by email & phone, as well as speaking to large groups of students. 




  • Think on your feet to help resolve general issues.  







  • Have basic competence with the Microsoft Office suite. This includes, Powerpoint, Excel, Teams and Outlook. 




  • Most importantly you should have enthusiasm for promoting the widening participation agenda and fair access to education for all. 





Person Specification – Please write a maximum of 400 words on why you would like to work for the widening participation department and how you meet the following criteria (using examples from work experience, academic achievements & extra-curricular activities): 





  • Show initiative, positive and enthusiastic attitude to work. 




  • Work effectively both independently and as part of a team  




  • Excellent verbal and written communication as well as interpersonal skills. 




  • Good organisational and time management skills 




  • Ability to gather, manipulate and present data so it can be interpreted by others. 



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