Engagement And Insights Officer

Job Description

The Engagement and Insights Officer provides insight, communications and engagement support to the Associate Director, London Engagement within the International, Engagement & Service Directorate (IES).  

The post holder will deliver a series of focused research projects to identify/map activities across the University that align with the strategic priorities of our home boroughs (Lambeth, Southwark and Westminster). They will also deliver a broader research project focused on identifying/mapping King?s national partnerships and activities. Alongside this, the post holder will provide internal/external communications, engagement and administrative support to the Associate Director, London Engagement and the Senior Engagement Communications Manager.

IES is a new Directorate at King?s that brings together the expertise of teams engaging with communities and partners locally, national and globally. The Directorate provides strategic leadership for the university?s engagement at home and abroad, while providing a home for a portfolio of innovative programmes that generate and measure impact and serve the communities we work with and for. IES is home to some of King?s most innovative and impact-driven programming including Sanctuary, the Afe Babalola Centre for Transnational EducationKing?s Volunteering, One King?s Impact, among others, as well as our civic and place-based engagement in London, and across the world.

Key responsibilities:

  • Lead focused research projects that identify activities across the University that align with the strategic priorities of our home boroughs (Lambeth, Southwark and Westminster). Through independent research, using internal and external sources, deliver research/insight reports that demonstrate how King?s is supporting the strategic ambitions of our home boroughs. 
  • Lead a research project to identify/map King?s College London?s national partnerships, relationships and activities across education, research, service and engagement through independent research using internal and external sources. 
  • Provide hands-on administrative support, including email triage for London Engagement address. 
  • Provide internal/external communications and engagement support to the Senior Engagement Communications Manager for IES.
  • Support the development of CRM to build and expand the contacts database for all audiences.
  • Support with the development of engagement materials such as PowerPoint presentations.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.



Qualifications

NONE



Skills
  • Proven research skills including experience working with and synthesizing different sources 
  • Ability to understand and translate information for internal and external audiences
  • Excellent written and verbal communication skills 
  • Experience of delivering administrative support
  • Ability to complete tasks whilst maintaining accuracy and attention to detail
  • Ability to work independently, prioritise competing demands, and manage workload effectively on time
  • Experience of working within a team towards set objectives.

 

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Skills

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The IES Project Officer will work closely with the Associate Director, Programme Management and Governance, within the International, Engagement & Service Directorate (IES). 

The post holder will support a Governance Review, which is already underway, ensuring that timely progress can be to deliver the workstreams and projects, and implement the recommendations resulting from this work. The role will ideally have experience of working on multiple projects and collating and analysing data, as well as reviewing stakeholder feedback to update and improve existing systems and processes. 

As well as work on the Governance Review, the role will be involved in support the drafting of papers and reports for College Committees, alongside the Associate Director. The role holder will have the opportunity to develop their project skills, learning from the IES Project and Programme Management Community of Practice.  Key responsibilities include:

  • Support key IES governance projects which are part of a broader governance review, as well as supporting with the implementation of recommendations. 
  • Support with drafting papers and reports for Committees and Working Groups.
  • Collate partnerships data and support the development of a database as well as developing requirements for a CRM. 
  • Planning communications to stakeholders and working with the Senior Engagement Communications Manager to update internal SharePoint and Intranet pages.

Successful applicants will be invited to a short interview, scheduled to take place w/c 2nd December, with a view to the role starting w/c 9th December.



Qualifications

NONE



Skills

Candidate Criteria:

  • Excellent organisational and administrative skills.
  • Experience of delivering project support. 
  • Excellent written and verbal communication skills including the ability to draft documents and correspondence.
  • Excellent interpersonal skills with the ability to work with a wide range of stakeholders. 
  • Ability to complete tasks whilst maintaining accuracy and attention to detail.
  • Excellent time management skills and the ability to balance competing priorities under pressure.
  • Ability to resolve problems using own initiative and seek support when appropriate.
  • Ability to work independently and as part of a team.

Desirable:

  • Experience of using Microsoft Office 365 suite and to track tasks to completion 
     
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